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It Dispatcher Jobs (NOW HIRING)

PJ Networks LLC

IT Dispatcher

Charlottesville, VA

$45K - $55K/yr

Experience in a dispatcher, coordinator, or scheduling role (IT industry experience a plus but not required) * Familiarity with MSP ticketing systems or PSA tools * Basic understanding of IT concepts ...

PJ Networks LLC

IT Dispatcher

Charlottesville, VA · On-site

$45K - $55K/yr

Experience in a dispatcher, coordinator, or scheduling role (IT industry experience a plus but not required) * Familiarity with MSP ticketing systems or PSA tools * Basic understanding of IT concepts ...

PJ Networks LLC

IT Dispatcher

Charlottesville, VA · On-site

$45K - $55K/yr

Experience in a dispatcher, coordinator, or scheduling role (IT industry experience a plus but not required) * Familiarity with MSP ticketing systems or PSA tools * Basic understanding of IT concepts ...

Business Computer Solutions

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IT Service Dispatcher

Kilgore, TX · On-site

$15.25 - $20.25/hr

We are seeking a dependable, organized, and customer-focused IT Dispatcher to join our Managed Service Provider team. This role is responsible for helping coordinate the daily flow of service ...

Xantrion

IT Dispatcher (Remote - work from home)

$45K - $50K/yr

... IT liaison in writing, where appropriate. * Set client expectations regarding the availability of resources for tickets that come into the service board and tickets that require dispatching.

TeamLogic IT

Dispatcher

Germantown, WI · On-site

$18.75 - $25.25/hr

Vision insurance About TeamLogic IT TeamLogic IT is a national provider of technology services and ... Overview The Service Desk Dispatcher plays a crucial role in ensuring that client service requests ...

Les Olson IT

MIT Dispatcher

Salt Lake City, UT · On-site

At Les Olson IT, our Dispatch Team isn't just administrative, they are operational leaders who ensure the right technical resources are solving the right problems at the right time. What You'll Be ...

Mr. Rooter

Dispatcher

Freehold, NJ · On-site

$18 - $22/hr

You may have never considered dispatching as a career-but it's a critical role, it pays well, and it offers long-term stability. Plumbing is an essential service that's needed in all economic ...

ACME Truck Line Inc

DISPATCHER

Beaumont, TX · On-site

Dispatch trucks and maintain control of each shipment until it reaches its destination Immediately report any incident or accident to Terminal Manager Secure all permits Be responsible for correct ...

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All JobsIt Dispatcher Jobs

It Dispatcher information

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$11

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$33

How much do it dispatcher jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for it dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What are IT Dispatchers?

IT Dispatchers are professionals who coordinate and assign technical support requests within an organization or IT service provider. They act as a bridge between clients or employees experiencing technical issues and the appropriate IT personnel who can resolve them. IT Dispatchers manage ticket systems, prioritize urgent problems, and ensure that support tasks are distributed efficiently for timely resolution. Their role is crucial in maintaining smooth IT operations and minimizing downtime.

Is it hard to get hired as a dispatcher?

Getting hired as an IT dispatcher can vary depending on experience, certifications, and the industry. Strong communication skills, knowledge of dispatch software, and relevant technical training can improve job prospects, but competition and specific employer requirements may influence ease of hiring.

What are the main challenges IT Dispatchers face when coordinating technical support requests?

IT Dispatchers often juggle a high volume of incoming support requests, requiring them to quickly assess and prioritize issues based on urgency and available resources. One key challenge is effectively communicating between end-users and IT technicians to ensure clear understanding of technical problems and timely resolution. Additionally, IT Dispatchers must stay organized and maintain detailed records to track the status of each request, which is crucial for both team efficiency and customer satisfaction.

What is the difference between It Dispatcher vs Network Technician?

AspectIt DispatcherNetwork Technician
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, office settingsNetwork installation, troubleshooting, on-site repairs
Industry UsageIT support, service desksNetworking, telecommunications

The It Dispatcher primarily manages incoming support requests, coordinating IT issues and dispatching technicians. In contrast, a Network Technician focuses on installing, maintaining, and troubleshooting network infrastructure. While both roles require similar certifications and often work in IT environments, the It Dispatcher handles communication and scheduling, whereas the Network Technician performs hands-on technical work.

What are the key skills and qualifications needed to thrive as an IT Dispatcher, and why are they important?

To thrive as an IT Dispatcher, you need strong organizational skills, knowledge of IT support processes, and typically a background in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as proficiency in using communication and scheduling software, is essential. Excellent multitasking, problem-solving, and customer service abilities help you prioritize requests and coordinate effectively with technical teams. These skills ensure efficient incident management, quick resolution of IT issues, and high levels of user satisfaction.

What is an IT dispatcher?

An IT dispatcher is a professional responsible for coordinating and dispatching technical support or field technicians to address IT issues. They manage work orders, prioritize tasks, and communicate with technicians and clients, often using dispatch software and maintaining knowledge of network systems and troubleshooting procedures.

What is the highest paying dispatcher job?

The highest paying dispatcher jobs are often in specialized fields such as airline or emergency services dispatchers, with airline dispatchers earning salaries exceeding $100,000 annually due to required certifications and extensive training. Emergency services dispatchers in certain regions or with advanced certifications can also earn high wages, especially with experience and overtime opportunities.

What job makes $10,000 a month without a degree?

An IT dispatcher typically earns less than $10,000 a month, but high-level roles in sales, real estate, or entrepreneurship can reach or exceed that income level without a degree. These jobs often require strong communication skills, experience, and sometimes certifications, but not necessarily formal higher education.
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What states have the most It Dispatcher jobs? States with the most job openings for It Dispatcher jobs include:
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It Dispatcher jobs near you
Infographic showing various It Dispatcher job openings in the United States as of June 2026, with employment types broken down into 13% Locum Tenens, 4% Internship, 37% As Needed, 32% Full Time, 12% Nights, and 2% Summer. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.
IT Dispatcher

IT Dispatcher

PJ Networks LLC

Charlottesville, VA

$45K - $55K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 9 days ago

Job description

Benefits:
  • Retirement Plan
  • Dental insurance
  • Health insurance
  • Paid time off

Job Summary

PJ Networks is a managed services provider (MSP) that is looking for an organized, detail-oriented IT Service Dispatcher to serve as the central coordination point for our support operations. You'll be the person who keeps everything movingmanaging the flow of support requests, assigning tickets to the right engineers, and ensuring our clients receive timely, responsive service.
This role is the operational heartbeat of our help desk. You'll work closely with our engineering team, clients, and leadership to make sure nothing falls through the cracks. If you thrive on organization, enjoy keeping people and processes on track, and want to be the person who makes a team run better, then this is the role for you.
About PJ Networks

PJ Networks has been providing professional IT support to small and medium-sized businesses in Central Virginia since 2005. We deliver managed IT services, cloud solutions, on-site and remote support, and strategic technology consulting. Our mission is to enhance the value and success of our clients' businesses by providing superior, client-focused IT services and solutions.
We're a small, collaborative, and dedicated team that takes pride in building long-term relationships with our clients. If you like variety, enjoy being part of something bigger than just your job title, and want to work with people who genuinely care about doing good workyou'll fit right in.
What You'll Do

Ticket Management & Dispatch

  • Monitor incoming support requests via email, phone, and automated alerts
  • Create, categorize, and prioritize tickets in our ticketing system
  • Assign and dispatch tickets to the appropriate engineer based on skillset, availability, client familiarity, and priority
  • Monitor open tickets throughout the day to ensure progress, follow up with engineers on stalled or aging tickets
  • Escalate unresolved or high-priority issues to management as needed
Scheduling & Resource Coordination

  • Manage and coordinate engineer schedules, balancing reactive support with pre-scheduled projects and on-site visits
  • Track engineer availability, location, and workload throughout the day
  • Coordinate scheduling for client projects, on-site visits, remote support, and follow-up appointments
  • Maximize the efficiency and utilization of the engineering team
Client Communication

  • Serve as a point of contact for clients on ticket status and scheduling
  • Follow up with clients to confirm issue resolution and satisfaction
  • Communicate proactively when there are delays or scheduling changes
  • Ensure clients feel informed and valued throughout the support process
What We're Looking For

Required:

  • Strong organizational skills with exceptional attention to detail
  • Excellent communication skills written and verbal
  • Ability to multitask, prioritize, and stay calm under pressure
  • Comfort working in a fast-paced environment with shifting priorities
  • Proficiency with computers and ability to learn new software quickly
  • Team player who can hold others accountable professionally and respectfully
  • Previous experience in a customer-facing or client service role
Preferred:

  • Experience in a dispatcher, coordinator, or scheduling role (IT industry experience a plus but not required)
  • Familiarity with MSP ticketing systems or PSA tools
  • Basic understanding of IT concepts (networking, servers, workstations) enough to triage, not troubleshoot
Equal Opportunity Employer

PJ Networks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected basis.