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Msp Automation Jobs in Michigan (NOW HIRING)

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Systems Administrator - MSP Environment

Farmington Hills, MI · On-site

$80K - $95K/yr

... MSP or consulting environment. · Solid troubleshooting skills and the ability to work ... automation experience (PowerShell). · Experience setting up and administering SolidWorks, ACAD ...

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Msp Automation information

What is MSP automation?

MSP automation refers to the use of software tools and scripts to automate routine and repetitive IT tasks managed by a Managed Service Provider (MSP). This includes processes such as patch management, system monitoring, backups, and ticketing. Automating these tasks helps MSPs improve efficiency, reduce human error, save time, and provide more reliable services to their clients. By leveraging automation, MSPs can focus more on strategic initiatives and less on manual, time-consuming work.

What are the key skills and qualifications needed to thrive as an MSP automation specialist, and why are they important?

To thrive as an MSP Automation Specialist, you need solid knowledge of IT infrastructure, scripting languages (such as PowerShell or Python), and experience with managed services platforms, often supported by relevant IT certifications. Familiarity with RMM (Remote Monitoring and Management) tools, PSA (Professional Services Automation) systems, and automation frameworks is typically required. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills in this role. These skills enable efficient service delivery, minimize manual errors, and help streamline operations for managed service providers.

What are some common challenges faced by professionals working in MSP automation, and how can they be addressed?

Professionals in MSP (Managed Service Provider) automation often encounter challenges such as integrating diverse client systems, managing complex automation scripts, and ensuring minimal downtime during deployments. Effective communication with clients and internal teams is essential to clearly understand requirements and set realistic expectations. Staying updated on automation tools and best practices, as well as thorough testing in staging environments, helps minimize errors and streamline workflow. Collaboration with other IT specialists and regular training can further enhance efficiency and problem-solving within the team.

What is the difference between Msp Automation vs Network Technician?

AspectMsp AutomationNetwork Technician
CertificationsIT certifications, such as CompTIA A+, Network+, or vendor-specific certificationsCompTIA Network+, Cisco CCNA, or similar networking certifications
Work EnvironmentManaged service providers, IT support firms, remote monitoring environmentsOn-site or remote network troubleshooting, installation, and maintenance
Industry UsageIT service management, automation of client systems, remote monitoringNetwork infrastructure setup, troubleshooting, and support

While both roles involve IT skills, Msp Automation focuses on automating IT processes within managed service providers, whereas Network Technicians primarily handle network setup and troubleshooting. Understanding these differences helps in choosing the right career path or service focus.

What are popular job titles related to Msp Automation jobs in Michigan?

For Msp Automation jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Msp Automation jobs in Michigan look for?

The top searched job categories for Msp Automation jobs in Michigan are:

What cities in Michigan are hiring for Msp Automation jobs?

Cities in Michigan with the most Msp Automation job openings:

Msp Automation jobs near you
Infographic showing various Msp Automation job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Service Engineer - AI Automation, Cloud & Security

Smart IT Services, Inc

Utica, MI • On-site

Full-time

Medical, Retirement, PTO

Re-posted 25 days ago

Job description

IT Support & Automation Engineer (Managed Services)
Utica, MI (office-first with flexibility / hybrid options) | Microsoft 365 • Azure • Networking • Security • Automation • MSP Tooling
Speak Geek. Be Human. Make IT better for People.
At SMART I.T. Services, we help real businesses run smoothly with proactive managed IT-cloud, cybersecurity, networking, and support that people actually enjoy working with. A big part of how we do that is automation: smarter workflows, fewer repetitive tasks, better service, and modern tools that help teams move fast without cutting corners.
If you love technology, like talking to people, and get real satisfaction from turning messy problems into clean systems, you'll fit in here.
What you'll do
  • Support end users and business owners with clear communication and calm troubleshooting.
  • Own tickets end-to-end: diagnose, resolve, document, and follow through.
  • Work proactively (not just break/fix): monitoring, patching, security improvements, and prevention.
  • Build and improve workflows using modern tooling-process automation, integrations, and orchestrated runbooks (think n8n / Zapier-style approaches, plus service workflow improvements).
  • Help clients adopt modern productivity tooling (including Microsoft Copilot and AI-assisted use cases) in practical, secure ways.
Technologies you'll touch (varies by client)
  • Microsoft 365 / Azure, Windows Server, Active Directory / Entra ID (identity)
  • Networking: firewalls, switching, wireless, VPNs (Cisco / Cisco Meraki exposure is a plus)
  • VoIP phone systems
  • Cybersecurity best practices and tools (MFA, endpoint hardening, least privilege, backup awareness)
  • MSP operations: ticketing + RMM (ConnectWise / Kaseya-style)
  • Virtual desktop environments (VDI / VMware-style platforms)
  • Cloud + "data-center style" environments (hybrid happens)
You might be our person if...
  • You're the one friends/family/neighbors call when "the Wi-Fi is weird" or a laptop is doing something unholy.
  • You tinker because you want to-home setup, cloud sandbox, scripts, automations, integrations, security settings... anything that helps you learn.
  • You enjoy making systems simpler: fewer clicks, fewer steps, fewer repeat issues.
  • You can "speak geek," but you genuinely like people-and you explain things without making anyone feel dumb.
Nice-to-have (not required)
We'll love it if you have any of these-but they're not required:
  • OpenClaw (AI framework) experience for building/operating agentic workflows
  • Docker familiarity
  • Kubernetes fundamentals (or curiosity to learn)
  • Linux, especially Ubuntu (basic admin + troubleshooting)
  • Local/private LLMs (local model setups), RAG, self-hosted agent tools, or building a small "AI server"/lab
  • Experience supporting insurance agencies / regulated SMBs
  • Scripting/automation mindset (PowerShell, Python, low-code, APIs)
  • Cloud/security exposure (certs welcome, not required)
Experience level
We're open to multiple experience levels. If you bring strong fundamentals, curiosity, and a service mindset, we'll match responsibilities to your skills and help you level up quickly.
Hybrid/Flex Role - Local Residency Required
This position offers some flexible and hybrid scheduling; however, candidates must reside within 150 miles of Detroit, MI to support on-site client needs, occasional in-person meetings, and time-sensitive dispatches.
Benefits
  • 401(k) retirement program
  • Health insurance
  • Paid time off
  • Your birthday off
Ready to apply?
If you want a role where you combine people-first support with cloud, security, networking, and automation-apply today.
3 quick questions (so I can finalize the best version for posting)
  1. What exact job title do you want on the ad: Service Desk Engineer, IT Support Engineer, Managed Services Engineer, or something else?
  2. For this role, should networking (firewalls/switching/wireless) be framed as a core expectation, or "exposure is a plus"?
  3. Do you want the posting to mention client site visits as "occasional," "regular," or keep it implied via the 150-mile requirement?

Apply