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It Support Lead Jobs (NOW HIRING)

Y-Tech

IT Support Specialist

Great Lakes, IL

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

United Ag and Turf

IT Support

Farmington, CT · On-site

$22.75 - $31.25/hr

The IT Support role provides technical assistance, troubleshooting, and system support to ensure business continuity across all departments. What You'll Do * Provide Tier 1 and Tier 2 technical ...

United Ag & Turf NE, LLC

IT Support

Farmington, CT · On-site

$22.75 - $31.25/hr

The IT Support role provides technical assistance, troubleshooting, and system support to ensure business continuity across all departments. What You'll Do * Provide Tier 1 and Tier 2 technical ...

Airlite Plastics

Manager, IT Support

Omaha, NE · On-site

Manage, lead, coach, and develop IT support professionals in alignment with Airlite Way principles, emphasizing trust, accountability, transparency, innovation, and continuous learning. * Establish ...

Robert Half

IT Support

Phoenix, AZ · On-site

$23.75 - $27.50/hr

We are looking for a detail-oriented IT Support specialist to provide dependable technical assistance and hands-on infrastructure support for a growing organization in Phoenix, Arizona. This ...

Y-Tech, LLC

IT Support Specialist

Lawton, OK · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

Y-Tech, LLC

IT Support Specialist

North Chicago, IL · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

ECPI University

IT Support

Atlanta, GA · On-site

$20.75 - $28.25/hr

The IT Support role is responsible for supporting users with desktop operating systems, applications, and hardware issues, while also assisting students, faculty, and staff with IT services. ...

Trulieve

IT Support Tech

Tallahassee, FL · On-site

$19.50 - $26.50/hr

No Job Title: IT Support Technician Department: Information Technology Reports to: Technology Operations Supervisor FLSA Status: Exempt Role Summary The IT Support Technician provides technical ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers, routers, switches, and user issues * Support Microsoft 365, Windows OS, and basic Active Directory tasks * Troubleshoot ...

Trulieve

IT Support Tech

Pittsburgh, PA · On-site

$20.75 - $28.75/hr

Yes Job Title : IT Support Technician Department: Information Technology Reports to: Technology Operations Supervisor Location: (Remote, with travel 0-50%)Must be located in Pittsburg, PA FLSA Status:

American Technology Consulting

IT Support

Allentown, PA · On-site

Description PennDOT requires the services of a Workstation Specialist with advanced PC installation, support and troubleshooting experience to work with existing PennDOT IT team members to support ...

Room & Board

IT Support Manager

Golden Valley, MN · On-site

$120K/yr

If you're looking to lead a connected, end-user-focused technology function and drive meaningful ... Join Room & Board's Technology Services team as an IT Support Manager , where you will lead our ...

Room & Board

IT Support Manager

Golden Valley, MN

If you're looking to lead a connected, end-user-focused technology function and drive meaningful ... Join Room & Board's Technology Services team as an IT Support Manager , where you will lead our ...

Ivy Tech

PT IT Support

Bloomington, IN

$15/hr

Ivy Tech Community College - Bloomington is looking for an individual to join their team as part time IT support. This position will provide support of the daily activities of the local IT Support ...

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How much do it support lead jobs pay per year?

As of Jul 18, 2026, the average yearly pay for it support lead in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is the highest paid IT job?

The highest paid IT jobs typically include roles such as Chief Information Officer (CIO), IT Director, or specialized roles like Cloud Architect and Security Director, which require extensive experience, leadership skills, and advanced certifications. These positions often involve strategic decision-making, managing large teams, and overseeing complex technology systems, with salaries reaching into the high six or seven figures annually.

What are some common challenges IT Support Leads face, and how can this role impact the broader organization?

IT Support Leads often juggle multiple priorities, including resolving complex technical issues, managing support ticket backlogs, and guiding a team with varying skill levels. This role frequently involves balancing hands-on technical work with leadership responsibilities such as mentoring, scheduling, and process improvement. As the main escalation point for critical IT problems, an IT Support Lead can directly influence system uptime, departmental efficiency, and employee satisfaction. By fostering strong collaboration with other departments and proactively identifying areas for improvement, IT Support Leads make a significant impact on overall organizational productivity and technology adoption.

What is the role of IT support lead?

An IT Support Lead oversees the technical support team, manages troubleshooting of hardware and software issues, and ensures efficient IT operations. They often coordinate with other departments, implement IT policies, and may hold certifications like CompTIA or Microsoft to support their responsibilities.

What is an IT Support Lead job?

An IT Support Lead oversees a team of IT support specialists responsible for troubleshooting technical issues and maintaining IT systems. They ensure efficient resolution of hardware, software, and network problems while implementing best practices for system performance and security. Additionally, they coordinate with other departments to improve IT support processes, provide training to team members, and escalate complex issues when necessary. The role requires strong technical knowledge, leadership skills, and the ability to manage multiple support requests effectively.

What are the key skills and qualifications needed to thrive in the It Support Lead position, and why are they important?

To excel as an IT Support Lead, you need strong technical troubleshooting skills, a comprehensive understanding of IT systems, and leadership experience, often demonstrated by a degree in information technology or a relevant field. Familiarity with ticketing systems, network management, and certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or ITIL are highly valued. Excellent communication, problem-solving, and team coordination skills help you effectively manage support staff and interact with end users. These abilities are crucial for ensuring efficient IT operations, timely issue resolution, and a positive user experience within an organization.

What hot tech job pays $775 000?

The role of IT Support Lead typically does not pay $775,000 annually; such high salaries are more common in executive or specialized tech roles like Chief Information Officer (CIO) or senior cybersecurity executives. These positions require extensive experience, advanced certifications, and leadership responsibilities in large organizations.

Is AI replacing tech support?

AI is automating certain routine tasks in IT support, such as troubleshooting common issues and providing basic assistance. However, IT Support Leads and technicians are still essential for complex problem-solving, customer interaction, and managing AI tools, making AI a complement rather than a complete replacement in the field.
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It Support Lead jobs near you
IT Support Specialist

IT Support Specialist

Y-Tech

Great Lakes, IL

Full-time

Re-posted 16 days ago

Job description

IT SUPPORT SPECIALIST:

This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

  • Performance of or support of diagnosing and resolving problems in response to customer reported incidents,
  • Planning and analysis of work processes,
  • Researching and reporting trends and patterns of problems,
  • Developing training materials and performing computing/information system training sessions,
  • Developing and maintaining problem tracking databases,
  • Installing, troubleshooting, and maintaining hardware and software,
  • Performing backup and recovery operations,
  • Maintain property accountability for all IT equipment and software,
  • Conduct full and spot inventories of IT equipment as requested by the Project Manager,
  • Consulting with users to identify needs and requirements,
  • Conducting feasibility studies and trade-off analyses,
  • Preparing business cases, and
  • Ensuring the rigorous application of information security/Cybersecurity policies, principles, and

IT Support Specialists may be required to support the Client's eProcurement system, a segment of its SAP-based enterprise resource planning system.

IT Support Specialists may be required to support Users to include retrieving data from different tables and reporting mechanisms, assisting with troubleshooting applications, printer set-up, stored procedures, and load/maintain tables when requested.


Minimum Experience:

  • Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.
  • IT Support Specialists are IAT-II positions required to meet IAT and CE certification requirements and shall be certified as Help Desk personnel.

DoD Approved 8570 Baseline Certification:


Category IAT Level II Computing Environment:

  • Computing Environment Cert Cybersecurity/IA Role/Function: Workstation Admin D Account (TBD at the Task Order level)

Security/Certification Requirements:


Must possess completed IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) at time of proposal submission


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