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It Support Lead Jobs in Iowa (NOW HIRING)

St. Ambrose University

IT Support Technician

Cedar Rapids, IA · On-site

$21.25 - $29.25/hr

IT Support Technician Mount Mercy University is seeking a customer-focused IT Support Technician to ... to lead lives of service. St. Ambrose University and its affiliated institutions within its ...

Versova

IT Support Technician II

Clarion, IA · On-site

$19.25 - $26.50/hr

Job Title: IT Support Technician II Department: IT Location: Clarion, Iowa Reports To: Regional IT ... When you join Versova, you become part of something bigger - working together to lead the future of ...

Involta, LLC

IT Support Specialist - Nights

Marion, IA · On-site

$37K - $50K/yr

The IT Support Specialist is primarily responsible for responding to client inquiries for technical assistance and ensuring courteous, timely and effective resolution of client issues. Problem ...

VIVA USA INC

IT Support Specialist

Clarion, IA · On-site

Travel between two locations to provide onsite IT support. Will need their own vehicle and a valid driver license for this. Job Requirements: Knowledge of computing and networking concepts and ...

U.S. Navy

IT Support Specialist

Burlington, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Pleasant Hill, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Hartley, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Farmington, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Pomeroy, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Elk Run Heights, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Sanborn, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Arnolds Park, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Leon, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Carlisle, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Schaller, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Orleans, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Carter Lake, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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Showing results 1-20

All JobsIt Support Lead JobsIt Support Lead Jobs in Iowa

It Support Lead information

See Iowa salary details

$29.1K

$151.4K

$193.5K

How much do it support lead jobs pay per year?

As of Aug 29, 2026, the average yearly pay for it support lead in Iowa is $151,399.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,600.00 and $192,500.00 per year, depending on experience, location, and employer.

What is an IT Support Lead?

An IT Support Lead oversees a team of IT support specialists responsible for troubleshooting technical issues and maintaining IT systems. They ensure efficient resolution of hardware, software, and network problems while implementing best practices for system performance and security. Additionally, they coordinate with other departments to improve IT support processes, provide training to team members, and escalate complex issues when necessary. The role requires strong technical knowledge, leadership skills, and the ability to manage multiple support requests effectively.

What are the key skills and qualifications needed to thrive as an IT Support Lead?

To excel as an IT Support Lead, you need strong technical troubleshooting skills, a comprehensive understanding of IT systems, and leadership experience, often demonstrated by a degree in information technology or a relevant field. Familiarity with ticketing systems, network management, and certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or ITIL are highly valued. Excellent communication, problem-solving, and team coordination skills help you effectively manage support staff and interact with end users. These abilities are crucial for ensuring efficient IT operations, timely issue resolution, and a positive user experience within an organization.

What are some common challenges IT Support Leads face, and how can this role impact the broader organization?

IT Support Leads often juggle multiple priorities, including resolving complex technical issues, managing support ticket backlogs, and guiding a team with varying skill levels. This role frequently involves balancing hands-on technical work with leadership responsibilities such as mentoring, scheduling, and process improvement. As the main escalation point for critical IT problems, an IT Support Lead can directly influence system uptime, departmental efficiency, and employee satisfaction. By fostering strong collaboration with other departments and proactively identifying areas for improvement, IT Support Leads make a significant impact on overall organizational productivity and technology adoption.

Which IT Support Lead job is the highest paid?

The highest-paid IT Support Lead roles are typically found in large corporations or specialized industries such as finance or technology, often offering salaries exceeding $100,000 annually. Factors influencing pay include experience, certifications like CompTIA or Cisco, and leadership responsibilities overseeing teams or complex systems.

What are popular job titles related to It Support Lead jobs in Iowa?

For It Support Lead jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching It Support Lead jobs in Iowa look for?

The top searched job categories for It Support Lead jobs in Iowa are:

It Support Lead jobs near you
Infographic showing various It Support Lead job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $151,399 per year, or $72.8 per hour.

IT Support Technician

Cedar Rapids, IA • On-site

St. Ambrose University
Colleges, Universities, and Professional Schools • 201 - 500 employees

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

233rd of 627 rated colleges and universities

Great coworkers

People enjoy working here

Good employer

Learn more about St. Ambrose Universityexternal

$21.25 - $29.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

IT Support Technician

Mount Mercy University is seeking a customer-focused IT Support Technician to provide frontline technology support for faculty, staff, and students. This role serves as the first point of contact for technical issues and helps maintain a positive technology experience across campus.

Key Responsibilities

  • Provide Tier 1 support for computers, printers, classroom technology, and software.
  • Troubleshoot hardware, software, account access, and password issues.
  • Document and manage requests through the IT ticketing system.
  • Escalate complex issues to appropriate IT staff.
  • Assist with setup, maintenance, and support of university technology.
  • Deliver support in person, by phone, and remotely.
  • Collaborate with IT team members and contribute to process improvements.
  • Work occasional evenings and weekends as needed.

Qualifications

  • Associate degree or 2+ years of related IT support experience.
  • Strong customer service and communication skills.
  • Experience supporting Windows and macOS environments.
  • Familiarity with Microsoft 365 and common desktop technologies.
  • Ability to troubleshoot technical issues and manage multiple priorities.

Preferred

  • Associate degree in Computer Science or related field.
  • Dell certification or similar technical certifications.
  • Experience with remote support tools, AV/classroom technology, and account management systems.
Benefits
  • Competitive salary and comprehensive benefits package including health, dental, and vision insurance
  • Retirement savings plan with employer match
  • Tuition remission benefits
  • Paid time off and holidays
  • Opportunities for professional development and training
  • A supportive and collaborative work environment
  • Access to campus amenities, cultural events, and recreational facilities

Why Join Us?

St. Ambrose University and its affiliate campuses, including Mount Mercy University in Cedar Rapids, Iowa, are an inclusive, Catholic, and diocesan community of learners. Together, we empower all members of our community to act courageously, to seek wisdom through faith and reason, to work for justice and mercy, and to lead lives of service. St. Ambrose University and its affiliated institutions within its Catholic higher education network are equal opportunity employers.


How to Apply:

Interested individuals should apply online at https://Stambroseuniv.applicantlist.com by submitting a letter of application, resume, and contact information for three professional references. Applications will be reviewed on a rolling basis until the position is filled. #HEJ

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