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Remote Itil Itsm Jobs (NOW HIRING)

DivIHN

Senior ServiceNow Data Architect/Manager (Remote)

$68.75 - $92/hr

... , ITSM, ITOM, ITAM, and Strategic Portfolio Management (SPM). • Design and support ServiceNow ... ITIL best practices and ensure alignment with ServiceNow platform standards. • Communicate ...

Carilion Clinic

ServiceNow Supervisor

$89K - $142K/yr

Remote - VA Requisition Number: R158343 ServiceNow Supervisor (Open) How You'll Help Transform ... This leader will drive ServiceNow platform excellence, ensure ITIL-aligned service delivery, and ...

Apex Informatics

Service Level Management Lead

$16.50 - $21.50/hr

Remote Duration: 3-6 months Required Skills & Experience: • Strong background in Infrastructure ... Key Responsibilities: • Own the Service Level Management framework aligned with ITIL principles ...

Nüvitek

ServiceNow Developer

Arlington, VA · On-site +1

$110K - $125K/yr

Remote Compensation: $110,000 - $125,000 / year Description At Nüvitek, customer success is our ... ServiceNow implementation experience in ITIL/ITSM modules (Incident, Problem, Change, CMDB & Asset)

IT America Inc

ServiceNow Architect

New York, NY · Remote

$73 - $91.75/hr

Remote (NY/NJ locals preferred) Duration: Long term contract * Looking for a ServiceNow Solution ... Deep experience in ServiceNow ITSM implementations and best practices, with a minimum of 5 years in ...

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How much do remote itil itsm jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for remote itil itsm in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $29.57 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in remote ITIL ITSM roles, and how can they be addressed?

Professionals in remote ITIL ITSM roles often encounter challenges such as maintaining clear communication across distributed teams, ensuring consistent adherence to ITIL processes, and quickly resolving incidents without on-site presence. To address these, it is important to leverage robust collaboration tools, establish clear documentation and process guidelines, and hold regular virtual meetings to align team efforts. Building strong relationships with both technical and non-technical stakeholders also helps ensure smooth incident and change management in a remote environment.

What are Remote ITIL ITSM jobs?

Remote ITIL ITSM jobs involve managing and improving IT services for organizations using the ITIL (Information Technology Infrastructure Library) framework, while working from a remote location. These roles focus on processes like incident management, change management, and service desk operations to ensure efficient and high-quality IT service delivery. Professionals in these positions use ITSM (IT Service Management) tools to monitor, track, and resolve IT issues, helping organizations maintain uptime and meet business objectives. Remote ITIL ITSM jobs require strong communication skills, process-oriented thinking, and expertise in ITIL best practices.

What is the difference between Remote Itil Itsm vs Remote Service Desk Analyst?

AspectRemote Itil ItsmRemote Service Desk Analyst
CertificationsITIL Foundation, ITSM frameworksITIL Foundation often preferred, basic certifications
Work EnvironmentITSM tools, process management, strategic planningHelp desk software, troubleshooting, customer support
Industry UsageIT service management, enterprise ITIT support, customer service roles

Remote Itil Itsm professionals focus on managing IT services, implementing ITIL best practices, and improving service delivery processes. In contrast, Remote Service Desk Analysts primarily handle end-user support, troubleshooting, and resolving technical issues. While both roles require ITIL knowledge, Remote Itil Itsm roles are more strategic and process-oriented, whereas Service Desk Analysts are more customer-facing and operational.

What are the key skills and qualifications needed to thrive as a Remote ITIL ITSM professional, and why are they important?

To thrive as a Remote ITIL ITSM professional, you need a solid understanding of IT service management processes, ITIL certification, and experience in managing IT services remotely. Familiarity with ITSM platforms like ServiceNow, Jira Service Management, or BMC Remedy, along with knowledge of change, incident, and problem management systems, is typically expected. Strong communication, analytical thinking, and problem-solving skills are crucial for effective virtual collaboration and service delivery. These skills and qualifications are vital for ensuring seamless IT operations, high service quality, and efficient resolution of issues in a distributed work environment.
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Remote Itil Itsm jobs near you
Infographic showing various Remote Itil Itsm job openings in the United States as of July 2026, with employment types broken down into 3% Locum Tenens, 87% Full Time, 1% Part Time, 1% Temporary, and 8% Contract. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $52,983 per year, or $25.5 per hour.

Senior ServiceNow Data Architect/Manager (Remote)

DivIHN

Remote

$68.75 - $92/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

For further inquiries about this opportunity, please contact one of our Talent Specialists, Amit at (224) 507-1290
Title: Senior ServiceNow Data Architect/Manager (Remote)
Duration: 10 Months (with possible extension)
Location: Remote (Initial 3 days onsite in Springfield, IL for onboarding purposes)
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered
Scope of Services
Our client is seeking a Senior ServiceNow Data Architect/Manager to support the EAS ServiceNow Platform Sustainment project within the ServiceNow Platform Data Practice.
The Senior Data Manager will be responsible for leading ServiceNow data management initiatives, supporting enterprise data architecture, data integration, reporting, analytics, and data governance activities across the ServiceNow platform. The ideal candidate will possess strong technical knowledge of the ServiceNow platform, excellent communication skills, and the ability to provide guidance and mentorship to junior team members.
Key Responsibilities
• Support and manage ServiceNow Platform Data Management initiatives.
• Apply extensive knowledge of the ServiceNow platform, including CMDB, ITSM, ITOM, ITAM, and Strategic Portfolio Management (SPM).
• Design and support ServiceNow data architecture and ensure efficient data management practices.
• Develop and maintain data integration solutions using RESTful APIs, Web Services, JDBC, MID Server, Import Sets, and Transformation Maps for loading data from multiple sources.
• Work with integration technologies including ServiceNow Integration Hub, SailPoint, and MuleSoft.
• Design and implement data models within the ServiceNow platform while following best practices for scalability, performance, and maintenance of complex data structures.
• Design and develop complex reports and dashboards across ServiceNow platform workstreams using Performance Analytics, Reporting, and the native ServiceNow reporting engine.
• Lead data governance activities and provide technical direction and mentorship to junior team members.
• Apply ITIL best practices and ensure alignment with ServiceNow platform standards.
• Communicate effectively with executive leadership, business stakeholders, peers, and technical teams.
Required Qualifications
• Minimum eight (8) years of combined experience working with the ServiceNow platform, enterprise data management, and data architecture.
• Strong knowledge of the ServiceNow platform, including:
o Configuration Management Database (CMDB)
o IT Service Management (ITSM)
o IT Operations Management (ITOM)
o IT Asset Management (ITAM)
o Strategic Portfolio Management (SPM)
• In-depth understanding of ServiceNow Data Architecture.
• Experience with ServiceNow data integration techniques, including:
o RESTful APIs
o Web Services
o JDBC
o MID Server
o Import Sets
o Transformation Maps
• Experience with ServiceNow Integration Hub, SailPoint, and MuleSoft.
• Experience designing and implementing data models within the ServiceNow platform.
• Strong knowledge of ServiceNow reporting tools, including Performance Analytics and native reporting capabilities.
• Experience with Data governance policies and standards, managed the full data lifecycle- Managing CMDB data, Ensuring CI Items remain accurate , managing data imports and data cleansing, maintaining data relationships in ServiceNow, Implementing Common Service Data Model (CSDM) standards, monitoring CMDB health and data quality, establishing governance processes for data maintenance
• Working knowledge of the ITIL framework and ServiceNow implementation best practices.
• Excellent communication, stakeholder management, leadership, and mentoring skills.

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