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Remote Itil Itsm Jobs (NOW HIRING)

US Urology Partners

IT Service Desk Specialist III

... ITIL / ITSM best practices. * Drive continuous improvement initiatives, leveraging user feedback ... Primarily remote role requiring prolonged periods of sitting and manual dexterity to operate a ...

Maximus

ITSM Tools Analyst

VA · On-site +1

This is a remote position. The ITSM Tools Analyst will support IT Asset Management (ITAM), Software ... ITIL Foundation (or ability to obtain within 6 months). #techjobs #clearance #veteransPage #LI ...

Maximus

ITSM Tools Analyst

VA · On-site +1

This is a remote position. The ITSM Tools Analyst will support IT Asset Management (ITAM), Software ... ITIL Foundation (or ability to obtain within 6 months). #techjobs #clearance #veteransPage #LI ...

Damco

SME- Product Owner

Enterprise Business Solutions, specifically SAP projects ITIL / ITSM practices and methodologies ... While remote work is largely permitted, the resource will be required to be on site during key ...

Pyramid Consulting

SAP BusinessObjects Administrator

$58 - $60/hr

S (Remote). Please review the below and contact me ASAP if you are interested. Job Diva ID: 26 ... Excellent working knowledge of ITIL/ITSM service management practices, specifically incident ...

Toptal

VP, AI Services - US-Based

North, SC · Remote

... ITSM solutions for our clients. This is a client-facing leadership role that sits at the ... This is a remote position. Applicants must be authorized to work in the US at the time of hire.

Toptal

VP, AI Services - US-Based

... ITSM solutions for our clients. This is a client-facing leadership role that sits at the ... This is a remote position. Applicants must be authorized to work in the US at the time of hire.

DivIHN

Senior Data Manager (Remote)

$108K - $147K/yr

Apply extensive knowledge of the ServiceNow platform, including CMDB, ITSM, ITOM, ITAM, and ... Apply ITIL best practices and ensure alignment with ServiceNow platform standards. * Communicate ...

BRG

Infrastructure Engineer

Washington, DC · Remote

$110K - $160K/yr

ITIL or similar service management framework exposure. * Azure certifications (AZ-104, AZ-305, or ... Understanding of I TIL / ITSM processes (Incident, Change, Problem Management). * Knowledge of ...

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How much do remote itil itsm jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for remote itil itsm in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $29.57 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in remote ITIL ITSM roles, and how can they be addressed?

Professionals in remote ITIL ITSM roles often encounter challenges such as maintaining clear communication across distributed teams, ensuring consistent adherence to ITIL processes, and quickly resolving incidents without on-site presence. To address these, it is important to leverage robust collaboration tools, establish clear documentation and process guidelines, and hold regular virtual meetings to align team efforts. Building strong relationships with both technical and non-technical stakeholders also helps ensure smooth incident and change management in a remote environment.

What are Remote ITIL ITSM jobs?

Remote ITIL ITSM jobs involve managing and improving IT services for organizations using the ITIL (Information Technology Infrastructure Library) framework, while working from a remote location. These roles focus on processes like incident management, change management, and service desk operations to ensure efficient and high-quality IT service delivery. Professionals in these positions use ITSM (IT Service Management) tools to monitor, track, and resolve IT issues, helping organizations maintain uptime and meet business objectives. Remote ITIL ITSM jobs require strong communication skills, process-oriented thinking, and expertise in ITIL best practices.

What is the difference between Remote Itil Itsm vs Remote Service Desk Analyst?

AspectRemote Itil ItsmRemote Service Desk Analyst
CertificationsITIL Foundation, ITSM frameworksITIL Foundation often preferred, basic certifications
Work EnvironmentITSM tools, process management, strategic planningHelp desk software, troubleshooting, customer support
Industry UsageIT service management, enterprise ITIT support, customer service roles

Remote Itil Itsm professionals focus on managing IT services, implementing ITIL best practices, and improving service delivery processes. In contrast, Remote Service Desk Analysts primarily handle end-user support, troubleshooting, and resolving technical issues. While both roles require ITIL knowledge, Remote Itil Itsm roles are more strategic and process-oriented, whereas Service Desk Analysts are more customer-facing and operational.

What are the key skills and qualifications needed to thrive as a Remote ITIL ITSM professional, and why are they important?

To thrive as a Remote ITIL ITSM professional, you need a solid understanding of IT service management processes, ITIL certification, and experience in managing IT services remotely. Familiarity with ITSM platforms like ServiceNow, Jira Service Management, or BMC Remedy, along with knowledge of change, incident, and problem management systems, is typically expected. Strong communication, analytical thinking, and problem-solving skills are crucial for effective virtual collaboration and service delivery. These skills and qualifications are vital for ensuring seamless IT operations, high service quality, and efficient resolution of issues in a distributed work environment.
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Remote Itil Itsm jobs near you
Infographic showing various Remote Itil Itsm job openings in the United States as of June 2026, with employment types broken down into 12% Full Time, 83% Part Time, 3% Temporary, and 2% Contract. Highlights an 78% Physical, 6% Hybrid, and 16% Remote job distribution, with an average salary of $52,983 per year, or $25.5 per hour.
IT Service Desk Specialist III

IT Service Desk Specialist III

US Urology Partners

Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

Key Responsibilities:
  • Implement, manage and support ITIL-aligned processes including Incident, Service Requests, Problem, and Change Management.
  • Contribute to the development of service desk performance metrics (e.g. SLAs, KPIs, first call resolution, ticket response times, ticket resolution times, customer satisfaction) and provide actionable insights for continuous improvement.
  • Respond to requests for technical assistance via phone, chat, or email.
  • Provide excellent customer service by actively listening to user concerns, clearly explaining solutions, and maintaining a professional and courteous demeanor.
  • Act as the primary escalation point for complex or critical technical issues and coordinate resolution efforts with end users / customers, internal teams, external vendors, and managers for timely resolution.
  • Develop and maintain documentation such as knowledge base articles, workflows, and standard operating procedures.
  • Conduct regular training and mentoring sessions for Service Desk staff to ensure skill development and adherence to ITIL / ITSM best practices.
  • Drive continuous improvement initiatives, leveraging user feedback and performance data to enhance service delivery.
  • Conduct thorough Root Cause Analysis for recurring Incidents to identify and address systemic issues.
  • Collaborate with infrastructure, application, and security teams to implement long-term fixes and preventative measures.
  • Promote automation and self-service tools to reduce manual workload and enhance service efficiency.
  • Collaborate with the IT Service Delivery Manager to ensure alignment with overall service delivery goals.
  • Manage process for communicating outage/emergency activities to the organization where applicable.

Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • Minimum of 8 years of IT support experience.
  • Strong understanding of the ITIL framework and service management best practices.
  • Hands-on experience with ITSM tools such as ServiceNow, Jira, BMC Remedy, Freshservice or equivalent platforms.
  • Strong knowledge of Windows OS, Microsoft Exchange and Office 365 , Active Directory, VOIP solutions such as Ring Central, networking fundamentals, and remote support tools.
  • Proven experience in a Service Desk or similar role within the healthcare industry.
  • Exceptional problem-solving, communication, analytical and interpersonal skills.
  • Ability to manage competing priorities in a fast-paced environment while maintaining attention to detail, fostering a customer-centric and service-oriented culture.

Preferred Qualifications:
  • ITIL v3 or v4 Foundation certification or higher.
  • Knowledge of healthcare IT systems and regulations.
  • Familiarity with cybersecurity principles and IT compliance requirements.
  • Experience in multi-site service operations.

Working Conditions:
  • Primarily remote role requiring prolonged periods of sitting and manual dexterity to operate a computer and other devices, may require occasional travel for site visits.
  • Ability to occasionally lift and transport IT equipment during on-site visits.
  • Ability to work flexible hours, including evenings and weekends, as needed.

What We are Offer You
At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here "Every Family Matters"
Compassion
Make Someone's Day
Collaboration
Achieve Possibilities Together
Respect
Treat people with dignity
Accountability
Do the right thing
Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.
About US Urology Partners
U.S. Urology Partners is one of the nation's largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.
U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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