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Remote Itil Itsm Jobs (NOW HIRING)

Futran Tech Solutions Pvt. Ltd.

ServiceNow Developer

$55.25 - $76/hr

Remote Experience: • Minimum of 5 years of professional IT experience with at least 2+ years of ... Skills: • Advanced understanding of ITIL/ITSM processes and practices to integrate them ...

Futran Tech Solutions Pvt. Ltd.

Service Now Architect

$55.25 - $76/hr

Remote Experience: • Minimum of 5 years of professional IT experience with at least 2+ years of ... Skills: • Advanced understanding of ITIL/ITSM processes and practices to integrate them ...

Genworth

Director, IT Service Management (ITSM)

Richmond, VA · On-site +1

$143.70K - $271.90K/yr

... remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama ... ITIL 4 certification strongly preferred (Foundation minimum) Pay Transparency - Compensation The ...

Symmetrio

ServiceNow Program Manager

$64K - $70.60K/yr

The ideal candidate brings strong executive presence, deep ServiceNow program experience, and a disciplined approach grounded in Lean, Six Sigma, ITSM, ITIL, and Agile methodologies. This is a remote ...

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How much do remote itil itsm jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote itil itsm in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $29.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote ITIL ITSM professional, and why are they important?

To thrive as a Remote ITIL ITSM professional, you need a solid understanding of IT service management processes, ITIL certification, and experience in managing IT services remotely. Familiarity with ITSM platforms like ServiceNow, Jira Service Management, or BMC Remedy, along with knowledge of change, incident, and problem management systems, is typically expected. Strong communication, analytical thinking, and problem-solving skills are crucial for effective virtual collaboration and service delivery. These skills and qualifications are vital for ensuring seamless IT operations, high service quality, and efficient resolution of issues in a distributed work environment.

What are some common challenges faced by professionals in remote ITIL ITSM roles, and how can they be addressed?

Professionals in remote ITIL ITSM roles often encounter challenges such as maintaining clear communication across distributed teams, ensuring consistent adherence to ITIL processes, and quickly resolving incidents without on-site presence. To address these, it is important to leverage robust collaboration tools, establish clear documentation and process guidelines, and hold regular virtual meetings to align team efforts. Building strong relationships with both technical and non-technical stakeholders also helps ensure smooth incident and change management in a remote environment.

What are Remote ITIL ITSM jobs?

Remote ITIL ITSM jobs involve managing and improving IT services for organizations using the ITIL (Information Technology Infrastructure Library) framework, while working from a remote location. These roles focus on processes like incident management, change management, and service desk operations to ensure efficient and high-quality IT service delivery. Professionals in these positions use ITSM (IT Service Management) tools to monitor, track, and resolve IT issues, helping organizations maintain uptime and meet business objectives. Remote ITIL ITSM jobs require strong communication skills, process-oriented thinking, and expertise in ITIL best practices.

What is the difference between Remote Itil Itsm vs Remote Service Desk Analyst?

AspectRemote Itil ItsmRemote Service Desk Analyst
CertificationsITIL Foundation, ITSM frameworksITIL Foundation often preferred, basic certifications
Work EnvironmentITSM tools, process management, strategic planningHelp desk software, troubleshooting, customer support
Industry UsageIT service management, enterprise ITIT support, customer service roles

Remote Itil Itsm professionals focus on managing IT services, implementing ITIL best practices, and improving service delivery processes. In contrast, Remote Service Desk Analysts primarily handle end-user support, troubleshooting, and resolving technical issues. While both roles require ITIL knowledge, Remote Itil Itsm roles are more strategic and process-oriented, whereas Service Desk Analysts are more customer-facing and operational.

More about Remote Itil Itsm jobs
What cities are hiring for Remote Itil Itsm jobs? Cities with the most Remote Itil Itsm job openings:
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Remote Itil Itsm jobs near you
Infographic showing various Remote Itil Itsm job openings in the United States as of May 2026, with employment types broken down into 3% Internship, 29% Full Time, and 68% Contract. Highlights an 40% Physical, and 60% Hybrid job distribution, with an average salary of $52,983 per year, or $25.5 per hour.
ITSM Systems Administrator

ITSM Systems Administrator

Community Health System

Fresno, CA • Remote

$45.69 - $59.40/hr

Full-time

Posted 1 hour ago

Job description

Overview

* This a REMOTE position*

Opportunities for you!

  • Consecutively recognized as a top employer by Forbes, and in 2025 by Newsweek
  • Free Continuing Education and certification
  • Tuition reimbursement, education programs and scholarships
  • Vacation time starts building on Day 1, and builds with your seniority
  • Free money toward retirement with a 403(b) and matching contributions

Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community.

We know that our ability to provide the highest level of care is through taking care of our incredible teams. Learn more on our Benefits page.


Responsibilities

We are seeking an ITSM System Administrator to build, enhance, and maintain our enterprise service management platform supporting our Internal Service Desk as well as enterprise support for the entire organization. This is a specialized role responsible for supporting, Incident Management, Service Request, Service Catalogue, Self-Service Portal, Change, Knowledge, and the CMDB/Product Catalog. You will be supporting the Ivanti ITSM/Neurons Application, however experience in ITSM System Administration systems, such as Service Now, BMC Remedy, Ivanti, Jira or other ITSM Service Management Platforms counts!

Some of the responsibilities include:

  • Manage and maintain the ITSM platform including user management, role assignments, workflows, and system updates
  • Implement and manage IT service management processes, including incident, problem, change, and Service request management, aligned with ITIL best practices
  • Develop and maintain dashboards, reports, and metrics to monitor ITSM performance and support continual service improvement
  • Provide troubleshooting, support, and training for ITSM users, creating documentation and guides to enhance system adoption
Hours: Standard business hours (approx. 8:00 AM – 4:30 PM or 7:00 AM – 3:30 PM Pacific Time). Minimal overtime or midnight upgrades.

Qualifications

Education
  • High School Diploma, High School Equivalency (HSE), or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required
  • Bachelor's Degree in Computer Science, Technology, Business, or a related field required
  • Equivalent combination of education and experience may be substituted for the Bachelor's Degree and experience requirement
Experience
  • 3+ years of technical experience in application administration, computer programming, and/or database administration required
  • Work experience in the healthcare industry or a healthcare setting preferred
  • Must have experience creating and maintaining Service Requests
  • Experience with business rules, workflows, scripting, HTML, SQL a plus!