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Remote Itil Itsm information

What is a remote ITIL ITSM job?

Remote ITIL ITSM jobs involve managing and improving IT services for organizations using the ITIL (Information Technology Infrastructure Library) framework, while working from a remote location. These roles focus on processes like incident management, change management, and service desk operations to ensure efficient and high-quality IT service delivery. Professionals in these positions use ITSM (IT Service Management) tools to monitor, track, and resolve IT issues, helping organizations maintain uptime and meet business objectives. Remote ITIL ITSM jobs require strong communication skills, process-oriented thinking, and expertise in ITIL best practices.

What are the key skills and qualifications needed to thrive as a remote ITIL ITSM professional?

To thrive as a Remote ITIL ITSM professional, you need a solid understanding of IT service management processes, ITIL certification, and experience in managing IT services remotely. Familiarity with ITSM platforms like ServiceNow, Jira Service Management, or BMC Remedy, along with knowledge of change, incident, and problem management systems, is typically expected. Strong communication, analytical thinking, and problem-solving skills are crucial for effective virtual collaboration and service delivery. These skills and qualifications are vital for ensuring seamless IT operations, high service quality, and efficient resolution of issues in a distributed work environment.

What are some common challenges faced by professionals in remote ITIL ITSM roles, and how can they be addressed?

Professionals in remote ITIL ITSM roles often encounter challenges such as maintaining clear communication across distributed teams, ensuring consistent adherence to ITIL processes, and quickly resolving incidents without on-site presence. To address these, it is important to leverage robust collaboration tools, establish clear documentation and process guidelines, and hold regular virtual meetings to align team efforts. Building strong relationships with both technical and non-technical stakeholders also helps ensure smooth incident and change management in a remote environment.

What is the difference between Remote Itil Itsm vs Remote Service Desk Analyst?

AspectRemote Itil ItsmRemote Service Desk Analyst
CertificationsITIL Foundation, ITSM frameworksITIL Foundation often preferred, basic certifications
Work EnvironmentITSM tools, process management, strategic planningHelp desk software, troubleshooting, customer support
Industry UsageIT service management, enterprise ITIT support, customer service roles

Remote Itil Itsm professionals focus on managing IT services, implementing ITIL best practices, and improving service delivery processes. In contrast, Remote Service Desk Analysts primarily handle end-user support, troubleshooting, and resolving technical issues. While both roles require ITIL knowledge, Remote Itil Itsm roles are more strategic and process-oriented, whereas Service Desk Analysts are more customer-facing and operational.

Is ITIL still relevant today?

ITIL remains relevant for IT service management roles like Remote ITIL ITSM, as it provides a widely adopted framework for aligning IT services with business needs. Many organizations continue to implement ITIL practices, certifications, and tools to improve service delivery and efficiency in a rapidly evolving technology environment.

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What job categories do people searching Remote Itil Itsm jobs in Michigan look for?

The top searched job categories for Remote Itil Itsm jobs in Michigan are:

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Cities in Michigan with the most Remote Itil Itsm job openings:

Remote Itil Itsm jobs near you

Senior Technical Risk Engineer

Ford Motor Company

Dearborn, MI • Remote

$96K - $162K/yr

Full-time

Medical, Dental, Life, PTO

Re-posted 9 days ago

Ford Motor Company rating

7.6

Company rating: 7.6 out of 10

Based on 525 frontline employees who took The Breakroom Quiz

13th of 45 rated automakers

Job description

We are seeking a Technical Risk Engineer with strong technical acumen to design, prioritize, and enable risk-reducing technical solutions across complex cloud and enterprise environments. This role emphasizes solution engineering over process engineering-using risk frameworks, policies, and controls as inputs to architect practical, automatable, and scalable technical safeguards.

The ideal candidate thinks like an engineer first and a risk professional second: someone who understands how systems fail, how controls can be enforced through code and architecture, and how risk intent is translated into resilient technical designs.

Preferred Technical Skills

  • Cloud Platforms: Google Cloud Platform (GCP)
  • Automation & API Development: Proficiency in Python or Java and Ansible for scripting, with hands-on experience in API development (RESTful) 
  • Infrastructure as Code: Terraform (required)
  • Data & Analytics: GCP BigQuery, Power BI (or similar) to visualize risk posture & evidence.

  • Backup, recovery, and resilience solution architectures

  • Isolated Recovery Environment (IRE) design and implementation in GCP

  • Supporting Knowledge (nice to have):
    • GRC and/or Security Domain expertise
    • CI/CD pipelines and policy-as-code
    • Cloud IAM, networking, and control planes
    • Observability, logging, and evidence automation
    • GRC Platforms: Archer, ServiceNow
    • ITIL-based IT Service Management (ITSM)
    • Familiarity with Agentic AI Frameworks

Required Qualifications

  • Requires a bachelor's or foreign equivalent degree in computer science, information technology or a technology related field
  • 7+ years in IT operations & engineering, security engineering, platform engineering, SRE, or technical risk roles

  • Backup, recovery, and resilience solution architecture implementations, especially IRE's.

  • Proven ability to design and influence technical solutions across teams
  • Strong understanding of how risk manifests in distributed systems, cloud platforms, and automation
  • Comfortable operating between engineering teams and risk stakeholders
  • Ability to explain complex technical risk concepts to non-technical audiences without losing fidelity

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

  • Immediate medical, dental, and prescription drug coverage
  • Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Vehicle discount program for employees and family members, and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year's Day
  • Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: Benefit Summary 

This position is a salary grade 8. 

This position is a salary grade 8 and ranges from $96,720-162,120.

*Visa Sponsorship is provided for this role*

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
 

#LI-Remote

#LI-GH2

Preferred Technical Skills

  • Cloud Platforms: Google Cloud Platform (GCP)
  • Automation & API Development: Proficiency in Python or Java and Ansible for scripting, with hands-on experience in API development (RESTful) 
  • Infrastructure as Code: Terraform (required)
  • Data & Analytics: GCP BigQuery, Power BI (or similar) to visualize risk posture & evidence.

  • Backup, recovery, and resilience solution architectures

  • Isolated Recovery Environment (IRE) design and implementation in GCP

  • Supporting Knowledge (nice to have):
    • GRC and/or Security Domain expertise
    • CI/CD pipelines and policy-as-code
    • Cloud IAM, networking, and control planes
    • Observability, logging, and evidence automation
    • GRC Platforms: Archer, ServiceNow
    • ITIL-based IT Service Management (ITSM)
    • Familiarity with Agentic AI Frameworks

Required Qualifications

  • Requires a bachelor's or foreign equivalent degree in computer science, information technology or a technology related field
  • 7+ years in IT operations & engineering, security engineering, platform engineering, SRE, or technical risk roles

  • Backup, recovery, and resilience solution architecture implementations, especially IRE's.

  • Proven ability to design and influence technical solutions across teams
  • Strong understanding of how risk manifests in distributed systems, cloud platforms, and automation
  • Comfortable operating between engineering teams and risk stakeholders
  • Ability to explain complex technical risk concepts to non-technical audiences without losing fidelity

Key Responsibilities

  • Engineer technical risk solutions that reduce operational, cyber, and resilience risk through architecture, automation, and control design.
  • Translate risk requirements, policies, and standards into implementable technical patterns, guardrails, and reference architectures.
  • Prioritize and influence solution design decisions based on risk impact, blast radius, and recovery dependencies.
  • Partner with platform, cloud, security, and SRE teams to embed risk controls directly into infrastructure and pipelines.
  • Evaluate control effectiveness using technical signals and evidence, not just procedural compliance.
  • Support initiatives such as secure cloud architecture, isolated recovery environments, identity and access hardening, and infrastructure resilience.
  • Provide technical guidance on risk tradeoffs, recovery sequencing, and dependency-aware system design.
  • Contribute to lightweight process definition where needed-but always in service of enabling better technical outcomes.

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