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Itil Jobs in Remote, OR (NOW HIRING)

Agfa

DevOps Developer

OR · Remote

Relevant certifications such as AWS Cloud Practitioner, AWS Certified Solutions Architect, ITIL, CISSP, or CISM. * Experience with AWS, Azure, GCP, or hybrid cloud environments. * Experience with ...

AGFA

Director, Cloud Operations

OR · On-site +1

Solid background in ITIL-aligned service management, including incident, problem, change, and capacity management. * Experience operating in regulated or compliance-driven environments * Proven ...

Atos

Field Technician - Dixon

OR · Remote

$54K/yr

Knowledge of ITIL service management practices. Experience with mobile device management (MDM) solutions. Basic understanding of networking, servers, and cloud technologies. Skills & Competencies ...

Atos

Field Technician - Corona

OR · Remote

$54K/yr

Knowledge of ITIL service management practices. Experience with mobile device management (MDM) solutions. Basic understanding of networking, servers, and cloud technologies. Skills & Competencies ...

Agfa

Director, Cloud Operations

OR · Remote

Solid background in ITIL-aligned service management, including incident, problem, change, and capacity management. * Experience operating in regulated or compliance-driven environments * Proven ...

World Vision

Senior Applications Administrator

OR · On-site +1

$80K - $109K/yr

Strong understanding of ITIL and IT Service Management principles. * Experience designing and implementing workflow automations. * Experience with Active Directory and Microsoft Entra ID ...

AGFA

DevOps Developer

OR · On-site +1

Relevant certifications such as AWS Cloud Practitioner, AWS Certified Solutions Architect, ITIL, CISSP, or CISM. * Experience with AWS, Azure, GCP, or hybrid cloud environments. * Experience with ...

Atos

Field Technician - Dixon

OR · On-site +1

Preferred Qualifications • CompTIA A+, Network+, or Microsoft certifications. • Experience supporting enterprise environments. • Knowledge of ITIL service management practices. • Experience ...

Agfa

Service Innovation Manager

OR · Remote

Service lifecycle management (e.g., ITIL) * Cost modeling and service economics * Operational readiness and deployment processes * Proven ability to work across cross-functional teams (R&D, Product ...

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Itil information

See Remote, OR salary details

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How much do itil jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for itil in Remote, OR is $21.89, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What is ITIL and what does an ITIL professional do?

ITIL stands for Information Technology Infrastructure Library, which is a set of best practices for delivering IT services efficiently and effectively. An ITIL professional uses these best practices to help organizations align their IT services with business needs, improve service delivery, reduce costs, and manage risk. Their responsibilities often include process improvement, incident management, change management, and ensuring that IT services meet agreed-upon standards and expectations.

What are the key skills and qualifications needed to thrive as an ITIL professional, and why are they important?

To thrive as an ITIL professional, you need a solid understanding of IT service management principles, process optimization, and typically an ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is important for managing workflows and incidents. Strong analytical thinking, communication, and stakeholder management skills set top performers apart in this field. These competencies are crucial for ensuring efficient IT service delivery, continual improvement, and alignment of IT services with business needs.

How does an ITIL professional typically collaborate with other departments to improve service delivery?

ITIL professionals often work closely with various departments such as IT operations, customer support, and business units to align IT services with organizational needs. They facilitate communication between technical teams and non-technical stakeholders, ensuring that service management processes are clear and effective. Regular meetings, process documentation, and service reviews are common ways ITIL professionals foster collaboration, leading to more efficient incident resolution and continuous service improvement.

What is the difference between Itil vs ServiceNow Administrator?

AspectItilServiceNow Administrator
CertificationsITIL Foundation, ITIL ExpertServiceNow Certified System Administrator
Work EnvironmentIT service management, process improvementServiceNow platform management, automation
Industry UsageIT service providers, large enterprisesOrganizations using ServiceNow for ITSM

While ITIL is a set of best practices for IT service management, a ServiceNow Administrator focuses on managing and configuring the ServiceNow platform to implement ITIL processes. Both roles require understanding of ITSM principles, but ITIL provides the framework, whereas the ServiceNow Administrator applies it within the ServiceNow environment.

Is ITIL entry level?

ITIL (Information Technology Infrastructure Library) certifications are available at multiple levels, including Foundation, which is considered entry level and suitable for beginners. The Foundation certification covers basic concepts and practices, making it accessible without prior experience, but job requirements may also seek relevant skills or experience in IT service management. Advanced certifications require more experience and knowledge of ITIL frameworks.

Is ITIL in demand?

ITIL (Information Technology Infrastructure Library) professionals are in demand as organizations seek to improve IT service management and operational efficiency. Certifications like ITIL Foundation can enhance job prospects, and roles often require knowledge of ITSM tools and processes. The demand varies by industry and region but remains steady in organizations prioritizing IT service quality.

What jobs can I get with ITIL?

With ITIL certification, you can pursue roles such as IT Service Manager, ITIL Process Consultant, Service Desk Manager, or IT Operations Analyst. These positions typically require knowledge of IT service management best practices, process improvement, and often involve managing IT services, infrastructure, or support teams.

What are popular job titles related to Itil jobs in Remote, OR?

For Itil jobs in Remote, OR, the most frequently searched job titles are:

What job categories do people searching Itil jobs in Remote, OR look for?

The top searched job categories for Itil jobs in Remote, OR are:

What cities near Remote, OR are hiring for Itil jobs?

Cities near Remote, OR with the most Itil job openings:

Itil jobs near you
Infographic showing various Itil job openings in Remote, OR as of August 2026, with employment types broken down into 87% Full Time, 2% Part Time, and 11% Contract. Highlights an 68% Physical, 7% Hybrid, and 25% Remote job distribution, with an average salary of $45,527 per year, or $21.9 per hour.

Regional Customer Service Management Lead

OR • Remote

Project Sapiens
See more jobs at Project Sapiensexternal

Full-time

Posted 20 days ago

Job description

Title: Regional Lead, Customer Service Management

Location: Remote

Job Description:

Leading the strategic direction and operational excellence of a regional Customer Service organization, the North American CSM Lead will build, scale, and manage a high-performing CSM pod aligned to six core operating pillars and global service delivery standards. This leader will be accountable for driving measurable customer outcomes that strengthen retention, increase customer advocacy, and create expansion opportunities, while leveraging agentic AI capabilities and India-based resource pooling to enhance efficiency, scalability, and long-term operational leverage.

Key Responsibilities

  • Own the region CSM P&L - headcount plan & ratios.
  • Execute the 90-day handoff plan: tickets, quotes, renewals, monitoring, DR, vuln, finance exit
  • Build the pod talent strategy - hiring, leveling, career path, cross-training, succession
  • Drive cross-product normalization to enable pooled Tier 2/3 coverage
  • Define and enforce the CSM standard across the six operating pillars
  • Own executive-level escalations; partner with Cloud Ops and Product on systemic issues. Own P1 RCA playbook; hand-deliver at-the-table for strategic accounts
  • Drive the cross-product CSM normalization program to enable pooled coverage
  • Reporting - own the QBR motion, dashboards, and Voice-of-Customer pipeline to Product
  • Own the Success Plan and Service Improvement Plan (SIP) standard

Qualifications/Requirements:

  • 12+ years in Customer Success / Service Management / Support leadership in enterprise SaaS
  • 5+ years leading globally distributed teams across 2+ regions (incl. an India delivery hub)
  • Track record building or restructuring a CSM/service org through a SaaS transformation Insurance industry exposure (P&C, Life, Reinsurance) or equivalent vertical scale Strong commercial instinct - links service quality to renewals, references, expansion
  • Fluent in ITIL frameworks; experience with ServiceNow CSM/ITSM platforms
  • Comfortable embedding AI / agentic tooling into a human service organization
  •  Executive presence - credible with customer C-suite and Sapiens senior leadership
  •  Bachelor's required; MBA or relevant master's preferred

At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic.

Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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