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Itsm Manager Jobs in Oregon (NOW HIRING)

RecruitTalent LLC.

Tester (ServiceNow)

Redmond, OR · On-site

$50 - $60/hr

Hands-on experience with the ServiceNow platform (e.g., ITSM, HRSD, or other modules ... Experience with defect tracking and test management tools. * Excellent analytical and problem ...

Zones

Desktop Support Engineer

Portland, OR

$20 - $25/hr

Aligned with enterprise desktop engineering standards, this role supports modern endpoint management, security practices, and ITSM-driven service delivery. What you will do as the Desktop Engineer:

Zones LLC.

Desktop Support Engineer

Portland, OR · On-site

$20 - $25/wk

Aligned with enterprise desktop engineering standards, this role supports modern endpoint management, security practices, and ITSM-driven service delivery. What you will do as the Desktop Engineer:

Zones LLC.

Desktop Support Engineer

Portland, OR · On-site

$20 - $25/hr

Aligned with enterprise desktop engineering standards, this role supports modern endpoint management, security practices, and ITSM-driven service delivery. What you will do as the Desktop Engineer:

NetBrain

OR · On-site

Network configuration management, compliance, vulnerability, and lifecycle management; monitoring, observability, and telemetry platforms; ITSM platforms (e.g., ServiceNow). * Automation and ...

New

Flexential Corp.

OR · On-site

Build and integrate ITSM capabilities for various platforms e.g automated incident creation, CI enrichment, and CMDB correlation. * Define and implement extensibility patterns including AIOps: e.g ...

SOLV Energy

IT Operations Manager

Bend, OR · On-site

Experience with ITSM platforms such asFreshserviceforincident, change, and request management. * Experience with work management tools such as Jira, and a demonstrated focus on process improvement ...

Trilon

$23 - $30/hr

Proven ability to prioritize and manage multiple tasks in a fast-paced environment * Experience using ITSM or ticketing systems such as ServiceNow, Halo, or Jira * Bachelor's degree in Information ...

New

Phaidra

OR · On-site

Data center operational and business systems (e.g., CMMS, DCIM, ITSM) * GCP-based cloud stack Onboarding In your first 30 days... * Complete onboarding and immerse yourself in Prism, the strategy ...

New York Life

Enforce governance policies covering configuration management, change control, and documentation aligned with ITIL/ITSM best practices and enterprise security/compliance requirements. Maintain audit ...

TEKsystems

Remote ServiceNow Developer

Portland, OR · Remote

$75 - $95/hr

Perform CMDB cleanup and data quality improvement efforts * Serve as a trusted advisor on ... Deep understanding of the ITSM module * Experience building and supporting REST API integrations ...

New

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All JobsItsm JobsItsm Manager JobsItsm Manager Jobs in Oregon

Itsm Manager information

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Oregon? The most popular types of Itsm jobs in Oregon are:
What are popular job titles related to Itsm Manager jobs in Oregon? For Itsm Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Itsm Manager jobs in Oregon look for? The top searched job categories for Itsm Manager jobs in Oregon are:
Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Oregon as of August 2026, with employment types broken down into 74% Full Time, 25% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Tester (ServiceNow)

RecruitTalent LLC.

Redmond, OR • On-site

$50 - $60/hr

Contractor

Re-posted 28 days ago

Job description

We are seeking a detail-oriented and proactive QA/Tester with hands-on experience in ServiceNow to join our team. The ideal candidate will be responsible for ensuring the quality and functionality of ServiceNow applications and other enterprise systems through rigorous testing and validation processes.

Key Responsibilities:
  • Develop and execute test plans, test cases, and test scripts for ServiceNow modules and other applications.
  • Perform functional, regression, integration, and user acceptance testing (UAT).
  • Identify, document, and track defects using appropriate tools (e.g., JIRA, ServiceNow).
  • Collaborate with developers, business analysts, and stakeholders to understand requirements and ensure test coverage.
  • Validate ServiceNow workflows, business rules, and UI policies.
  • Participate in agile/scrum ceremonies and contribute to the continuous improvement of QA processes.
  • Ensure compliance with organizational standards and best practices in testing.
Required Qualifications:
  • 4+ years of experience in software testing or QA roles.
  • Hands-on experience with the ServiceNow platform (e.g., ITSM, HRSD, or other modules).
  • Familiarity with ServiceNow testing tools like ATF (Automated Test Framework).
  • Strong understanding of software development lifecycle (SDLC) and QA methodologies.
  • Experience with defect tracking and test management tools.
  • Excellent analytical and problem-solving skills.
  • Strong communication and documentation abilities.