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Itsm Manager Jobs in Oregon (NOW HIRING)

Ovation Workplace Services Inc.

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IT Walk up Support - Tech Bar

Beaverton, OR · On-site

$43K - $49K/yr

  • Medical

  • Dental

  • Vision

  • Life

... management processes and procedures. Desirable Skills Experience supporting Apple Mac OS and iOS devices. Mobile device setup and deployment experience. Knowledge and experience of Service Now ITSM ...

Waste Management

Analyst II, Technical Support

Central Point, OR · On-site

$65K - $96K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

End User Computing Support, Desktop Support, Application Support, Incident Management ... Documentation & analysis: document incidents and resolutions in ITSM tools; apply analytical skills ...

C3EL

IT Support Specialist - Senior

Salem, OR

... management, and Windows 11 with strong user interaction skills. Need to be able to work ... Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem ...

Waste Management

Analyst II, Technical Support

Klamath Falls, OR · On-site

$65K - $96K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

End User Computing Support, Desktop Support, Application Support, Incident Management ... Documentation & analysis: document incidents and resolutions in ITSM tools; apply analytical skills ...

Waste Management

Analyst II, Technical Support

Klamath Falls, OR · On-site

$65K - $96K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

End User Computing Support, Desktop Support, Application Support, Incident Management ... Documentation & analysis: document incidents and resolutions in ITSM tools; apply analytical skills ...

Howard

$40K - $44K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage and maintain iLab Xerox Printers * Develop and prepare end-user documentation. * Provide ... Experience with ServiceNow or similar ITSM system is a plus * CompTIA certifications (A+, NET ...

Waste Management

Analyst II, Technical Support

Klamath Falls, OR · On-site

$65K - $96K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

End User Computing Support, Desktop Support, Application Support, Incident Management ... Documentation & analysis: document incidents and resolutions in ITSM tools; apply analytical skills ...

C3EL

IT Support Specialist - Senior

Salem, OR · On-site

... management, and Windows 11 with strong user interaction skills. Need to be able to work ... Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem ...

C3EL

IT Support Specialist - Senior

Salem, OR · On-site

... management, and Windows 11 with strong user interaction skills. Need to be able to work ... Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem ...

Axway Software SA

  • Medical

  • Retirement

  • PTO

Manage Active Directory, Entra ID (Azure AD), and hybrid identity integrations. * Deploy ... Experience working with ServiceNow, Salesforce, Jira, or similar ITSM/ticketing platforms preferred.

New York Life

$103K - $142K/yr

Familiarity withchange management and ITSM processes(e.g., ServiceNow, Remedy). Preferred * Experience withautomation and scriptingusingPython, REST APIs, or Ansiblefor DDI or load balancing tasks.

SAIC

Deskside support Engineer

Salem, OR

... asset management, Windows 11 with strong user interaction skills. Need to be able to work ... Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem ...

Five9

OR · On-site

$57 - $75.75/hr

CIS/NIST security and infrastructure lifecycle management. * ITIL Foundation/advanced certifications in support of ITSM standard methodology. * Background in telco, edge cloud, or large enterprise ...

Cotiviti

$114K - $156K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role focuses on managing privileged credentials, enforcing least privileged principles, and ... SSO/MFA, SIEM, ITSM) and automate onboarding/rotation/workflows using APIs and scripting.

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Itsm Manager information

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Oregon?

The most popular types of Itsm jobs in Oregon are:

What are popular job titles related to Itsm Manager jobs in Oregon?

For Itsm Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Itsm Manager jobs in Oregon look for?

The top searched job categories for Itsm Manager jobs in Oregon are:

Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Oregon as of August 2026, with employment types broken down into 74% Full Time, 25% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

IT and AV Technician (Dispatch/on need basis)

Sky Systems, Inc. (SkySys)

Hillsboro, OR • On-site

$23.50 - $32.25/hr

Other

Re-posted 22 days ago

Job description

Job Title: AV Technician - IT Desktop Support

Job Type: Dispatch/ on need basis

Location: Hillsboro, OR

Long term contract

Role Overview

The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes both dispatch and resident support depending on location needs.

Responsibilities

Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.

Manage and track loaner/spare devices using customer-provided systems.

Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.

Manage conference room accounts (add/remove users, password resets, ownership updates).

Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).

Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).

Coordinate with third-party vendors and procurement teams when required.

Support equipment replacement or reset during failures under guidance from central IT.

Ability to work at height when required (ladder/lift).

Maintain communication with onsite/offsite teams to report changes, issues, or updates.

Support emergency or high-impact issues with availability within 4–8 business hours.

Ensure proper coverage during leaves and follow site operational processes/SOPs.

Must-Haves

2–4 years of experience in IT and AV support.

Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.

Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).

Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).

Ability to perform physical tasks, including lifting equipment and working at height.

Strong communication, customer service, and documentation skills.

Ability to follow SOPs, ticketing processes, and escalation guidelines.

Good-to-Haves

Experience using ITSM tools (ServiceNow, Jira).

Exposure to AV control systems or room management systems.

Basic understanding of AV-over-IP or networked AV environments.

Experience working in enterprise or fast-paced onsite environments.

Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).

We are looking for On site field services resources that can cover AV Support.

Audio Visual Support

Basic understanding of networking and TCPIP

Basic understanding of fiber, copper, network infrastructure

Crestron Fusion

Hardware support

Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices

Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp\)

Ability to explain work with and differentiate between different connection types & troubleshoot connectivity

Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details.

Experience working in an enterprise environment with Crestron/Fusion at the server and application layer

Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified

CompTI certA A+

OEM Certifications

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