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Itsm Manager Jobs (NOW HIRING)

Sidram Technologies

ITSM Consultant

Boston, MA · On-site

ITSM Consultant Location: Boston, MA - Onsite We are looking for an ITSM Specialist with hands-on ... The ideal candidate will be responsible for managing IT service management processes, handling ...

Syntricate Technologies

ITSM Lead

Irving, TX · On-site

$160K/yr

IT Service Management Lead (ITSM Lead) Location: Irving, Tx (Onsite) Duration: Fulltime Experience: 9+ Years • Bachelor's degree in Computer Science • 3+ years in an ITSM leadership role in a ...

Prophecy Technologies

ITSM Service Manager

Phoenix, AZ · On-site

Responsibilities • Key Responsibilities Service Management & Client Engagement Oversee the end to ... ITSM & Process Excellence Apply ITSM methodologies to enhance service delivery and ensure ...

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

Support core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management. * Maintain and enhance ServiceNow functionality to meet customer and business ...

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

Support core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management. * Maintain and enhance ServiceNow functionality to meet customer and business ...

Centurion Consulting Group, LLC

ITSM Lead

Suitland, MD · On-site

$17.25 - $22.75/hr

The IT Service Management Lead will help transform the organization from a reactive ticket-driven ... The ITSM Lead will coordinate with IT divisions, program stakeholders, enterprise service owners ...

Judi Health

Senior Manager - ITSM

Charlotte, NC · On-site

$155K - $165K/yr

Hybrid 3 days (offices in NYC, Denver, CO and Charlotte, NC area) Position Summary Judi Health is looking for a Senior Manager, ITSM to own and build the processes that will keep our infrastructure ...

GDIT

ITSM ServiceNow Analyst Manager

Washington, DC · Hybrid

$142K - $172K/yr

HOW THIS SOLUTIONS MANAGER WILL MAKE AN IMPACT The ideal candidate will have ServiceNow experience with ITSM and other module tool configuration and integration with the platform (such as ITBM, SAM ...

Inficare Technologies

ITSM Lead (ServiceNow)

$55.25 - $76/hr

Manage client escalations and reporting Required Skills: * 8-12 years of ITSM and ServiceNow experience * Strong knowledge of ITIL framework * Proven experience in ITSM module implementation and ...

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Itsm Manager information

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

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Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

ITSM Consultant

Sidram Technologies

Boston, MA • On-site

Contractor

Re-posted 20 days ago

Job description

Job Title: ITSM Consultant

Location: Boston, MA - Onsite

Job Description:

We are looking for an ITSM Specialist with hands-on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible for managing IT service management processes, handling incidents and service requests, and ensuring smooth IT operations.

Key Responsibilities:

Administer and support ITSM tools like ManageEngine and/or ServiceChannel

Manage incident, problem, and change management processes

Monitor ticket queues and ensure timely resolution of issues

Configure workflows, SLAs, and automation within the ITSM platform

Collaborate with IT teams and business users for service improvements

Generate reports and maintain documentation for IT operations

Required Skills:

Experience with ManageEngine and/or ServiceChannel ITSM tools

Strong understanding of ITIL processes (Incident, Problem, Change Management)

Good troubleshooting and analytical skills

Excellent communication and stakeholder management abilities

Rachael

Email: rachael@sidramtech.com