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Itsm Manager Jobs (NOW HIRING)

Sunflower Bank NA

ITSM Administrator

Overland Park, KS · On-site

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Sunflower Bank NA

ITSM Administrator

Dallas, TX

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Sunflower Bank NA

ITSM Administrator

Scottsdale, AZ

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Sunflower Bank NA

ITSM Administrator

Austin, TX · On-site

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Sunflower Bank NA

ITSM Administrator

Scottsdale, AZ · On-site

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Sunflower Bank NA

ITSM Administrator

Overland Park, KS · On-site

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Sunflower Bank

ITSM Administrator

Denver, CO · On-site

$80K - $110K/yr

Design, test, and deploy enterprise-level automated IT Service Management solutions with Ivanti Neurons or similar solution for ITSM * Configure and enhance our ITSM tool, including but not limited ...

Sunflower Bank NA

ITSM Administrator

Austin, TX · On-site

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Inficare Technologies

ITSM Lead (ServiceNow)

$55.25 - $76/hr

Manage client escalations and reporting Required Skills: * 8-12 years of ITSM and ServiceNow experience * Strong knowledge of ITIL framework * Proven experience in ITSM module implementation and ...

HCLTech

ITSM Lead

Chicago, IL · On-site

$172K/yr

Manage stakeholders, training, and adoption across business & IT teams * Optimize ITSM tools ( ServiceNow ) with automation & workflow improvements * Establish governance frameworks, SLA/KPI tracking ...

Ci

ITSM Administrator

Austin, TX · On-site

Freshservice, Jira Service Management, Cherwell, Ivanti, TOPdesk Key Responsibilities * Administer, configure, and maintain the ITSM platform to ensure stability, performance, and reliability

Stem Xpert

ITSM Project Manager

Bannockburn, IL

ITSM Project Manager Location: 100% onsite in Bannockburn, IL (northern Chicago). Duration: at least 8 months. Possibility of extension or temp to perm. Interviews: 1st will be over Skype with Unisys ...

Arohak Inc

Role: ITSM Developer

Washington, DC · On-site

$61.25 - $84/hr

ITSM Developer Location: Washington, DC Duration: 6 Months Client: Amtrak Description: We are ... This role combines Business Analysis, Process Improvement, Service Management Consulting ...

Inficare Technologies

ITSM Lead ServiceNow

Sunnyvale, CA · On-site

$63 - $86.75/hr

Manage client escalations and deliver regular operational reporting Required Skills * 8-12 years of hands-on ITSM and ServiceNow experience * Strong knowledge of the ITIL framework * Proven ...

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Itsm Manager information

What jobs in the US pay 300,000 a year?

An ITSM Manager can earn $300,000 or more annually, especially with extensive experience, certifications like ITIL, and leadership responsibilities in large organizations. High-paying roles in technology and management often require advanced skills, strategic oversight, and sometimes working in high-demand industries. Executive positions such as CIOs or CTOs also frequently reach or exceed this salary level.

What are the key skills and qualifications needed to thrive as an ITSM Manager, and why are they important?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

How much is an IT Manager paid?

An IT Manager's salary typically ranges from $80,000 to $140,000 annually, depending on experience, location, and industry. Factors such as certifications like ITIL or PMP and managing large teams can influence compensation levels.

What is the role of ITSM manager?

An ITSM manager oversees the implementation and management of IT Service Management processes, such as incident, problem, change, and service request management, to ensure efficient delivery of IT services. They often utilize frameworks like ITIL and coordinate with teams to improve service quality, manage workflows, and ensure compliance with organizational standards.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

Is MIS a stressful job?

An ITSM Manager role involves overseeing IT service management processes, which can be demanding due to managing multiple priorities, incident resolution, and service delivery standards. The level of stress varies depending on the organization, workload, and experience, but strong organizational and communication skills help manage job pressures effectively.
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Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 1% Part Time, 1% Temporary, 9% Contract, and 1% Summer. Highlights an 80% Physical, 7% Hybrid, and 13% Remote job distribution.

ITSM Administrator

Sunflower Bank NA

Overland Park, KS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Job Type
Full-time
Description
At Sunflower Bank, N.A., we're experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it's what we do every day for clients and associates. Learn more about Sunflower Bank at sunflowerbank.com.
Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the full-time position of ITSM Administrator.
Description:
The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work to implement processes and procedures in accordance with ITIL best practices.
Responsibilities:
  • Design, test, and deploy enterprise-level automated IT Service Management solutions with Ivanti Neurons or similar solution for ITSM
  • Configure and enhance our ITSM tool, including but not limited to Request Offerings, Service Catalog, Customer Portal, Incident Management, Change Management, Problem Management and Reporting
  • Work to implement and enforce policies, processes and procedures to ensure adoption and effective usage of ITIL best practices
  • Drive ITSM process and/or service implementation for designated ITSM initiatives through documenting processes, building service requirements, and establishing acceptance criteria from key stakeholders
  • Write clear, concise and accurate technical documentation
  • Build and maintain API integrations with third-party systems as necessary
  • Load, manipulate and maintain data between ITSM Platform, such as Ivanti Neurons, and other systems
  • Coordinate deployment and the automation of maintenance tasks and deployment processes
  • Partner with operational teams to drive service improvements throughout the organization
  • Responsible for developing and maintaining systems and applications in alignment with SBNA security controls and standards related to protecting sensitive data for compliance with Gramm Leach Bliley Act (GLBA)
  • Responsible for adhering to Software Development Lifecycle policies, standards, and processes
  • Perform the job in accordance with applicable industry laws and regulations as well as the policies and procedures established by the company
  • Responsible for upholding Fair and Responsible Banking practices and Code of Ethics and Conduct guidelines
  • Perform other duties as assigned

Education / Experience Preferred:
  • Bachelor's Degree in a related field
  • Minimum of five years of experience in ITSM and CMDB
  • Strong knowledge of Ivanti Neurons for ITSM administration preferred, or other ITSM Platforms.
  • Basic SQL Knowledge and SQL Query writing
  • Strong knowledge of standard reporting, data analytics and dashboarding
  • Solid understanding of designing engineering solutions
  • Must possess relevant engineering or development experience
  • Demonstrated project management abilities
  • Must possess ability to collaborate across interdisciplinary teams

Pay is dependent on knowledge, skills, abilities, experience, and location.
Working Conditions
The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.
Sunflower Bank Benefits
People choose to "bank" with us, but for those we serve, we're more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team.
Our supportive culture empowers team members to grow and seize new opportunities. Like our namesake, the sunflower, we are:
  • Rooted in Strength
  • Propelled by Growth
  • Individuals in a Great Whole
  • Creating Possibility
  • Community Focused

Associates enjoy outstanding benefits, including:
  • 401(k) Plan with 6% Match
  • Health/Dental/Vision Insurance
  • Company-paid Life Insurance
  • Tuition Reimbursement
  • Fitness Reimbursement
  • Paid Time Off
  • Volunteer Leave
  • Paid Holidays
  • Plus many more associate perks & incentives!

If you qualify, apply online at www.sunflowerbank.com/careers.
You've never worked anyplace like Sunflower Bank!
EOE/AA: Minorities/Females/Disabled/Vets
Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.
Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days.
If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our privacy policy.

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