Operating within the Security & Operations team, you will resolve user issues, manage SaaS and ... Hands-on experience with AI tools (e.g., Copilot, Zapier, Google Apps Script) or ITSM platforms to ...
Operating within the Security & Operations team, you will resolve user issues, manage SaaS and ... Hands-on experience with AI tools (e.g., Copilot, Zapier, Google Apps Script) or ITSM platforms to ...
IT Administrator
Saskatoon, SK · On-site
Operating within the Security & Operations team, you will resolve user issues, manage SaaS and ... Hands-on experience with AI tools (e.g., Copilot, Zapier, Google Apps Script) or ITSM platforms to ...
Quick apply
IT Administrator
Saskatoon, SK · On-site
Operating within the Security & Operations team, you will resolve user issues, manage SaaS and ... Hands-on experience with AI tools (e.g., Copilot, Zapier, Google Apps Script) or ITSM platforms to ...
IT Administrator
Saskatoon, SK · On-site
Operating within the Security & Operations team, you will resolve user issues, manage SaaS and ... Hands-on experience with AI tools (e.g., Copilot, Zapier, Google Apps Script) or ITSM platforms to ...
Quick apply
IT Administrator
Saskatoon, SK · On-site
Operating within the Security & Operations team, you will resolve user issues, manage SaaS and ... Hands-on experience with AI tools (e.g., Copilot, Zapier, Google Apps Script) or ITSM platforms to ...
Itsm Manager information
See Saskatchewan salary details
$13.70 - $19.23
3% of jobs
$19.23 - $24.76
4% of jobs
$24.76 - $30.29
3% of jobs
$30.29 - $35.82
5% of jobs
$39.27 is the 25th percentile. Wages below this are outliers.
$35.82 - $41.35
15% of jobs
$41.35 - $46.88
8% of jobs
$46.88 - $52.40
6% of jobs
The median wage is $54.89 / hr.
$52.40 - $57.93
11% of jobs
$57.93 - $63.46
12% of jobs
$66.80 is the 75th percentile. Wages above this are outliers.
$63.46 - $68.99
13% of jobs
$68.99 - $74.52
20% of jobs
$13
$52
$74
How much do itsm manager jobs pay per hour?
As of Aug 13, 2026, the average hourly pay for itsm manager in Saskatchewan is $52.68, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $68.03 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an ITSM Manager?
To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.
What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?
An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.
What does an ITSM Manager do?
An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.
What is the difference between Itsm Manager vs Service Desk Manager?
| Aspect | Itsm Manager | Service Desk Manager |
|---|---|---|
| Primary Focus | Oversees IT service management processes, ensuring efficient delivery and compliance | Manages daily service desk operations, customer support, and incident resolution |
| Certifications | ITIL, COBIT, PMP often preferred | ITIL, HDI certifications common |
| Work Environment | Strategic, process-oriented, cross-departmental | Operational, customer-facing, team management |
| Industry Usage | IT service providers, large enterprises | IT support centers, corporate IT departments |
While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.
What job categories do people searching Itsm Manager jobs in Saskatchewan look for? The top searched job categories for Itsm Manager jobs in Saskatchewan are:
Full-time
Posted 9 days ago
Job description
Vendasta empowers partners and small businesses worldwide through our AI-driven customer acquisition platform. Recently named one of Canada's Most Admired Corporate Cultures, we offer a fast-paced environment where innovation, experimentation, and continuous learning thrive.
The Role
As an IT Administrator, you will empower Vendasta's cloud-native workforce by delivering exceptional technical support, streamlining operations, and driving automation. Operating within the Security & Operations team, you will resolve user issues, manage SaaS and network systems, and leverage AI-powered tools and prompt-based scripting to eliminate repetitive workflows.
Note: Working hours may vary, including evenings and weekends to support on-site events.
Key Responsibilities
- Serve as primary responder for help desk tickets (desktop, SaaS, VPN, WiFi, softphones), using manual and AI-assisted troubleshooting.
- Identify process gaps and automate routine workflows (onboarding/offboarding, license management, password resets) using scripting, AI tools, or low-code platforms.
- Maintain network, phone, and SaaS infrastructure; contribute to uptime via on-call rotations and monitor threat/security alerts.
- Create and maintain AI-indexed documentation, decision trees, and internal portal tools to promote user self-resolution.
What You Bring
- 3-5 years in IT support, systems administration, or SaaS management in a cloud-native environment.
- Strong background in Google Workspace, networking/VPNs, desktop troubleshooting, and softphone systems.
- Hands-on experience with AI tools (e.g., Copilot, Zapier, Google Apps Script) or ITSM platforms to automate processes.
- Excellent interpersonal skills, a continuous learning mindset, and familiarity with modern DevOps/SRE principles.
Join the Vendasta team, where your professional mastery and intellectual growth drive our platform forward. Step into an AI-first organization built for elite problem solvers who thrive on tackling complex business challenges and scaling sophisticated, automation-driven solutions. Accelerate your professional trajectory through rigorous learning tracks, continuous operational development, and exposure to cutting-edge AI methodologies designed to push the boundaries of the B2B SaaS industry. We are bound by a high-performance culture rooted in our core values-Drive, Innovation, Respect, and Agility-where the true reward is the complexity of the challenge and the scale of your global impact. At Vendasta, you will find the infrastructure to build, the ecosystem to innovate, and an elite peer group required to sharpen your expertise.
Master your craft. Solve the impossible. Build the future of SaaS with us.