Five (5) years of related experience in IT Service Management (ITSM), with experience administering and developing ITSM platforms (e.g., ServiceNow, Remedy), implementing integrations and solutions ...
Five (5) years of related experience in IT Service Management (ITSM), with experience administering and developing ITSM platforms (e.g., ServiceNow, Remedy), implementing integrations and solutions ...
IT Administrator
Saskatoon, SK · On-site
Operating within the Security & Operations team, you will resolve user issues, manage SaaS and ... Hands-on experience with AI tools (e.g., Copilot, Zapier, Google Apps Script) or ITSM platforms to ...
IT Administrator
Saskatoon, SK · On-site
Operating within the Security & Operations team, you will resolve user issues, manage SaaS and ... Hands-on experience with AI tools (e.g., Copilot, Zapier, Google Apps Script) or ITSM platforms to ...
Itsm Manager information
See Saskatchewan salary details
$13.70 - $19.23
3% of jobs
$19.23 - $24.76
4% of jobs
$24.76 - $30.29
3% of jobs
$30.29 - $35.82
5% of jobs
$39.27 is the 25th percentile. Wages below this are outliers.
$35.82 - $41.35
15% of jobs
$41.35 - $46.88
8% of jobs
$46.88 - $52.40
6% of jobs
The median wage is $54.89 / hr.
$52.40 - $57.93
11% of jobs
$57.93 - $63.46
12% of jobs
$66.80 is the 75th percentile. Wages above this are outliers.
$63.46 - $68.99
13% of jobs
$68.99 - $74.52
20% of jobs
$13
$52
$74
How much do itsm manager jobs pay per hour?
As of Sep 4, 2026, the average hourly pay for itsm manager in Saskatchewan is $52.68, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $68.03 per hour, depending on experience, location, and employer.
What does an ITSM Manager do?
An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.
What are the key skills and qualifications needed to thrive as an ITSM Manager?
To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.
What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?
An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.
What is the difference between Itsm Manager vs Service Desk Manager?
| Aspect | Itsm Manager | Service Desk Manager |
|---|---|---|
| Primary Focus | Oversees IT service management processes, ensuring efficient delivery and compliance | Manages daily service desk operations, customer support, and incident resolution |
| Certifications | ITIL, COBIT, PMP often preferred | ITIL, HDI certifications common |
| Work Environment | Strategic, process-oriented, cross-departmental | Operational, customer-facing, team management |
| Industry Usage | IT service providers, large enterprises | IT support centers, corporate IT departments |
While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.
What cities in Saskatchewan are hiring for Itsm Manager jobs?
Cities in Saskatchewan with the most Itsm Manager job openings:
Full-time
Posted 9 days ago
Key responsibilities
Act as a central point of contact in the management and administration of strategic and operational functions, providing expert advice and direction.
Develop, evaluate, and implement processes, policies, and procedures to support organizational strategies and business initiatives.
Lead and/or participate in cross-functional projects, providing functional expertise and representing the department to internal and external audiences.
Job description
Permanent - Full Time
We generate more than just power for the people of Saskatchewan. We also offer some of the best jobs in the province. Our challenging careers will help you grow, while being surrounded by a team committed to safety, openness, collaboration and accountability. We offer highly competitive salaries and benefits packages to our employees. If you're someone who thrives in a team environment and doesn't shy away from a good challenge, join us!
Apply no later than 09/09/2026 to be considered for this opportunity.
JOB SUMMARY:
The Specialist is accountable to provide subject matter expertise and administration of a specialized function. As a member of SaskPower's management team, this position is responsible to act as a central point of contact in the management and administration of strategic and operational functions, providing expert advice and direction that aligns with departmental and corporate goals and objectives.
KEY ACCOUNTABILITIES:
Plan, research, develop, evaluate and implement processes, policies and procedures utilized for the development of strategies and business initiatives that address the organization's requirements
Act as a subject matter expert in a specialized function to develop, implement, coach and assist management staff in the administration and interpretation of corporate policies; providing advice that is appropriate, practical and consistent with relevant legislation, regulations, laws and/or industry standards
Identify new business solutions and operational efficiencies, while providing recommendations which have a significant impact on SaskPower's business operations and strategies
Lead and/or participate in cross-functional projects to provide functional expertise for corporate and departmental strategic planning initiatives
Represent the department and prepare and present material to internal and external audiences as required
Maintain knowledge of industry developments and best practices related to area of specialization and adapt them to SaskPower's operational environment
Provide leadership and direction to project teams and/or assigned staff as required
KNOWLEDGE/SKILLS/ABILITIES:
Degree in Computer Science, Business Administration, or other related equivalent AND/OR;
ITIL (Information Technology Infrastructure Language) Expert or Master Certification(s) would be considered an asset AND/OR;
Five (5) years of related experience in IT Service Management (ITSM), with experience administering and developing ITSM platforms (e.g., ServiceNow, Remedy), implementing integrations and solutions, and supporting or leading large scale Service Management initiatives.
Team player with the ability to build and maintain strategic relationships both internal and external to SaskPower
Results oriented thinker, with the ability to manage and provide advice regarding complex and confidential issues with sensitivity and professionalism
Excellent analytical, research and problem solving skills
Excellent oral and written communication skills
Ability to work and manage in a changing environment
Excellent facilitation, project management and decision making skills
Ability to foster a culture focused on safety, innovation and teamwork
Demonstrated skill in SaskPower's competencies
Must have a continuing record of professional development
A suitable combination of relevant education and experience may also be considered
Candidates under consideration may be required to participate in an assessment process consisting of any/all of the following: interview, abilities test, case study and/or presentation.
At SaskPower, we believe in the importance of fostering and maintaining a workforce that's representative of the communities we serve. We acknowledge and recognize equity groups designated by the Canadian Employment Equity Act.
We base our selection process on merit and encourage all diverse groups to participate fully.
Learn more at Commitment to a Representative Workforce.
Follow us on LinkedIn to stay up to date on our latest job openings. #LI-POST
Please apply by 09/09/2026.