ITSM Specialist
Oklahoma City, OK · On-site
ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... The role also supports IT Operations Management (ITOM) initiatives by enhancing monitoring ...
ITSM Specialist
Oklahoma City, OK · On-site
ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... The role also supports IT Operations Management (ITOM) initiatives by enhancing monitoring ...
We are seeking an experienced Manager, Modern IT Service Management to design and engineer service ... Engineer ITSM solutions in a platform-agnostic way - designing process and data models, integration ...
We are seeking an experienced Manager, Modern IT Service Management to design and engineer service ... Engineer ITSM solutions in a platform-agnostic way - designing process and data models, integration ...
We are seeking an experienced Manager, Modern IT Service Management to design and engineer service ... Engineer ITSM solutions in a platform-agnostic way - designing process and data models, integration ...
We are seeking an experienced Manager, Modern IT Service Management to design and engineer service ... Engineer ITSM solutions in a platform-agnostic way - designing process and data models, integration ...
Lead the integration of agentic AI into core ITSM workflows - including autonomous incident triage, self-healing operations, intelligent change risk assessment, and AI-assisted knowledge management
Lead the integration of agentic AI into core ITSM workflows - including autonomous incident triage, self-healing operations, intelligent change risk assessment, and AI-assisted knowledge management
Lead the integration of agentic AI into core ITSM workflows - including autonomous incident triage, self-healing operations, intelligent change risk assessment, and AI-assisted knowledge management
Lead the integration of agentic AI into core ITSM workflows - including autonomous incident triage, self-healing operations, intelligent change risk assessment, and AI-assisted knowledge management
... management processes, service incident models, and enterprise IT objectives in a highly regulated ... Use monitoring/ITSM data to route incidents; engage infra/app/cyber/vendor dependencies.
... management processes, service incident models, and enterprise IT objectives in a highly regulated ... Use monitoring/ITSM data to route incidents; engage infra/app/cyber/vendor dependencies.
The role will set the standard for customer communication, ticket execution, ITSM, asset management, change control, knowledge management, and continuous improvement. Duties/Responsibilities: Under ...
The role will set the standard for customer communication, ticket execution, ITSM, asset management, change control, knowledge management, and continuous improvement. Duties/Responsibilities: Under ...
IT Helpdesk Manager
Tulsa, OK · On-site
The role will set the standard for customer communication, ticket execution, ITSM, asset management, change control, knowledge management, and continuous improvement. Duties/Responsibilities: Under ...
IT Helpdesk Manager
Tulsa, OK · On-site
The role will set the standard for customer communication, ticket execution, ITSM, asset management, change control, knowledge management, and continuous improvement. Duties/Responsibilities: Under ...
... management processes, service incident models, and enterprise IT objectives in a highly regulated ... Use monitoring/ITSM data to route incidents; engage infra/app/cyber/vendor dependencies.
... management processes, service incident models, and enterprise IT objectives in a highly regulated ... Use monitoring/ITSM data to route incidents; engage infra/app/cyber/vendor dependencies.
Logistics Support
Oklahoma City, OK · On-site
SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.
Logistics Support
Oklahoma City, OK · On-site
SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.
Logistics Support
Oklahoma City, OK · On-site
SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.
Logistics Support
Oklahoma City, OK · On-site
SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.
Logistics Support
Oklahoma City, OK · On-site
SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.
Logistics Support
Oklahoma City, OK · On-site
SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.
Logistics Support
Oklahoma City, OK · On-site
SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.
Logistics Support
Oklahoma City, OK · On-site
SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.
IT Operations Supervisor
Ada, OK · On-site
Evaluate ITSM metrics to increase efficiency * Enforce service level agreement standards * Develop and/or utilize the program management information system, and integrate different processes as ...
IT Operations Supervisor
Ada, OK · On-site
Evaluate ITSM metrics to increase efficiency * Enforce service level agreement standards * Develop and/or utilize the program management information system, and integrate different processes as ...
ServiceNow Developer
Norman, OK · On-site
$47.25 - $64.75/hr
Manage user roles, permissions, and access control in alignment with security policies and ... Minimum of 3 years of ServiceNow ITSM experience in a development or consulting role. * Experience ...
ServiceNow Developer
Norman, OK · On-site
$47.25 - $64.75/hr
Manage user roles, permissions, and access control in alignment with security policies and ... Minimum of 3 years of ServiceNow ITSM experience in a development or consulting role. * Experience ...
Business Analyst II
Tulsa, OK · On-site
Deep understanding of manufacturing processes including quote-to-cash, procure-to-pay, inventory management, and production planning. * Experience with ServiceNow ITSM, including workflows and ...
Quick apply
Business Analyst II
Tulsa, OK · On-site
Deep understanding of manufacturing processes including quote-to-cash, procure-to-pay, inventory management, and production planning. * Experience with ServiceNow ITSM, including workflows and ...
Business Analyst II
Tulsa, OK · On-site
Deep understanding of manufacturing processes including quote-to-cash, procure-to-pay, inventory management, and production planning. * Experience with ServiceNow ITSM, including workflows and ...
Quick apply
Business Analyst II
Tulsa, OK · On-site
Deep understanding of manufacturing processes including quote-to-cash, procure-to-pay, inventory management, and production planning. * Experience with ServiceNow ITSM, including workflows and ...
Business Analyst II
Tulsa, OK · On-site
Deep understanding of manufacturing processes including quote-to-cash, procure-to-pay, inventory management, and production planning. * Experience with ServiceNow ITSM, including workflows and ...
Quick apply
Business Analyst II
Tulsa, OK · On-site
Deep understanding of manufacturing processes including quote-to-cash, procure-to-pay, inventory management, and production planning. * Experience with ServiceNow ITSM, including workflows and ...
Business Analyst II
Tulsa, OK · On-site
Deep understanding of manufacturing processes including quote-to-cash, procure-to-pay, inventory management, and production planning. * Experience with ServiceNow ITSM, including workflows and ...
Quick apply
Business Analyst II
Tulsa, OK · On-site
Deep understanding of manufacturing processes including quote-to-cash, procure-to-pay, inventory management, and production planning. * Experience with ServiceNow ITSM, including workflows and ...
Business Analyst II
Tulsa, OK · On-site
Deep understanding of manufacturing processes including quote-to-cash, procure-to-pay, inventory management, and production planning. * Experience with ServiceNow ITSM, including workflows and ...
Quick apply
Business Analyst II
Tulsa, OK · On-site
Deep understanding of manufacturing processes including quote-to-cash, procure-to-pay, inventory management, and production planning. * Experience with ServiceNow ITSM, including workflows and ...
Itsm Manager information
What does an ITSM Manager do?
An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.
What are the key skills and qualifications needed to thrive as an ITSM Manager?
To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.
What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?
An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.
What is the difference between Itsm Manager vs Service Desk Manager?
| Aspect | Itsm Manager | Service Desk Manager |
|---|---|---|
| Primary Focus | Oversees IT service management processes, ensuring efficient delivery and compliance | Manages daily service desk operations, customer support, and incident resolution |
| Certifications | ITIL, COBIT, PMP often preferred | ITIL, HDI certifications common |
| Work Environment | Strategic, process-oriented, cross-departmental | Operational, customer-facing, team management |
| Industry Usage | IT service providers, large enterprises | IT support centers, corporate IT departments |
While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.
What are the most commonly searched types of Itsm jobs in Oklahoma?
The most popular types of Itsm jobs in Oklahoma are:
What are popular job titles related to Itsm Manager jobs in Oklahoma?
For Itsm Manager jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Itsm Manager jobs in Oklahoma look for?
The top searched job categories for Itsm Manager jobs in Oklahoma are:
What cities in Oklahoma are hiring for Itsm Manager jobs?
Cities in Oklahoma with the most Itsm Manager job openings:
ITSM Specialist
Oklahoma City, OK • On-site
defi AUTO LLC
Full-time
Posted 7 days ago
Job description
It’s an exciting time to join defi!!
defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs.
Job Overview: ITSM Specialist
The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions—namely change, release, incident, and problem management. This role ensures seamless production deployments by guiding releases through build, test, and deployment phases, while proactively identifying and mitigating release risks.
In collaboration with internal teams and clients, the ITSM Specialist helps maintain a stable production environment. The role also supports IT Operations Management (ITOM) initiatives by enhancing monitoring capabilities, implementing automation, and streamlining operational workflows.
Key responsibilities include:
- Review change records to ensure compliance with change management policies
- Support release planning and coordinate Go-Live activities
- Communicate release status and issues to stakeholders
- Oversee the deployment of software releases to production
- Support release calls and post status updates during deployment windows
- Facilitate release scorecards aimed at driving continuous improvement
- Maintain release metrics and audit documentation
- Monitor, triage, and resolve incidents, ensuring minimal impact on business operations and compliance with client service-level agreements (SLAs)
- Oversee batch job execution, ensuring timely and accurate processing
- Troubleshoot and resolve failed batch jobs in collaboration with internal teams
- Deliver timely and accurate updates to clients and executive stakeholders during incidents or high-impact events
- Support root cause analysis (RCA) and implement corrective actions to prevent recurrence
- Maintain detailed incident documentation, reporting, and escalation procedures
- Participate in an on-call rotation to provide after-hours support for critical systems
- Strong problem solving skills and ability to troubleshoot and support software and hardware
Qualifications & Skills:
Required:
- Strong knowledge of ITSM frameworks such as ITIL
- Strong communication, problem-solving, and organizational skills
- Familiarity with SDLC, Agile, and DevOps methodologies
- Familiarity with enterprise release frameworks and change control
- Experience with release automation tools and cross-functional coordination
- Ability to analyze logs and troubleshoot technical issues under pressure
- Ability to manage competing priorities in a fast-paced environment while maintaining a high level of service quality
- Familiarity with Active Directory and Microsoft Administration
- Willingness to participate in an on-call rotation for after-hours support
Preferred:
- Bachelor’s degree in information technology, Computer Science, or a related field
- Experience in process automation and system monitoring tools
- Familiarity with ServiceNow
- Familiarity with cloud-based IT operations and monitoring solutions (i.e. Elastic, Datadog, Power BI etc.)
Affirmative Action/EEO statement:
defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.