ZipRecruiter

Log In

1

Itsm Manager Jobs in Ohio (NOW HIRING)

SoCura GmbH

$87 - $127/hr

Standort: Köln Beschäftigungsart: Vollzeit, Mobile-Office möglich Eintrittsdatum: ab sofort * Verantwortung und Leitung von komplexen IT-, Organisations- oder IT-Service-Management (ITSM ...

Gbc Gruppe

$79.47 - $102.18/hr

Zertifizierung Ivanti Neurons for ITSM & ITAM (Service Management) * Mehrjährige Berufserfahrung ... im Bereich IT Service Management und Beratung Was Dich bei uns erwartet * Vielfältige Fortbildungs ...

AMSYS Talent

Senior Program Manager / PMO Lead

Cleveland, OH · On-site

$112K - $113K/yr

Strong understanding of ITSM, HRSD, CSM, PPM/SPM, or enterprise service management workflows. * Expertise in budget management, risk mitigation, and cross-functional leadership. * Excellent ...

Forhyre

OH · On-site

We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and ... The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to ...

previous page

Showing results 41-60

All JobsItsm JobsItsm Manager JobsItsm Manager Jobs in Ohio

Itsm Manager information

See Ohio salary details

$12

$48

$68

How much do itsm manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for itsm manager in Ohio is $48.16, according to ZipRecruiter salary data. Most workers in this role earn between $35.16 and $62.19 per hour, depending on experience, location, and employer.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Ohio?

The most popular types of Itsm jobs in Ohio are:

What are popular job titles related to Itsm Manager jobs in Ohio?

For Itsm Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Itsm Manager jobs in Ohio look for?

The top searched job categories for Itsm Manager jobs in Ohio are:

What cities in Ohio are hiring for Itsm Manager jobs?

Cities in Ohio with the most Itsm Manager job openings:

Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Ohio as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $100,164 per year, or $48.2 per hour.

Senior / Technical Consultant

Tata Consultancy Service Limited

Cincinnati, OH • On-site

$110K - $160K/yr

Full-time

Posted 16 days ago

Job description

Must Have Technical/Functional Skills
ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
Roles & Responsibilities
Technical Comptency
• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology
Behavioral competency
• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
Good to have
• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
• Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders
Generic Managerial Skills, If any
ServiceNow CSA, CAD certifications
Location: Remote
Salary Range: $110,000-$160,000 a year.
#LI-CM2

Apply