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Itsm Jobs in Ohio (NOW HIRING)

CBTS

Senior Engineer

Cincinnati, OH · On-site

$110 - $140/hr

ServiceNow ITSM (Proficient)* Jira (Proficient)* Windows & Linux Administration (Proficient)* Nice to Have* Monitoring tools: SolarWinds, Dynatrace, AppDynamics, OpsRamp, ManageEngine ITOM* Scripting:

Redolent, Inc.

ServiceNow Engagement Lead

Columbus, OH · On-site

The ideal candidate will have deep ServiceNow expertise and a proven track record of leading multi-workstream digital transformations (ITSM, ITOM, HRSD, etc.) from inception through value realization.

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Follow IT service management (ITSM) best practices, including incident management, problem management, and change management. Requirements: * Proven experience as an IT Helpdesk Support or similar ...

Huntington

ServiceNow Platform Engineer

Columbus, OH · On-site

Bachelor's Degree or 4+ additional years of equivalent experience. * 5+ yrs of experience in application development plan, ITSM and Service Now Preferred Qualifications: * Configuration and ...

USM

JB061819 - ServiceNow Architect

Columbus, OH · On-site

$60/hr

Required Certifications: • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) • ServiceNow Certified Implementation Specialist (CIS) - ITSM or ...

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All JobsItsm JobsItsm Jobs in Ohio

Itsm information

See Ohio salary details

$30.4K

$71.6K

$124.5K

How much do itsm jobs pay per year?

As of Aug 18, 2026, the average yearly pay for itsm in Ohio is $71,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $93,600.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are ITSM jobs?

ITSM jobs involve managing and delivering IT services within an organization, focusing on processes like incident management, problem management, and service request fulfillment. These roles often require knowledge of IT frameworks such as ITIL and skills in service management tools, with common positions including Service Desk Analyst, IT Support Specialist, and IT Service Manager.

What are the most commonly searched types of Itsm jobs in Ohio?

The most popular types of Itsm jobs in Ohio are:

What are popular job titles related to Itsm jobs in Ohio?

For Itsm jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Itsm jobs in Ohio look for?

The top searched job categories for Itsm jobs in Ohio are:

What cities in Ohio are hiring for Itsm jobs?

Cities in Ohio with the most Itsm job openings:

Itsm jobs near you
Infographic showing various Itsm job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $71,611 per year, or $34.4 per hour.

Senior Engineer

CBTS

Cincinnati, OH • On-site

$110 - $140/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

## Senior EngineerCincinnati, OH, USAApply NowFind out how well you match with this jobJob ID0208Date posted07/28/2026LocationCincinnati, OH, USA**Sr. Engineer****Employment Type:** Full-Time**About the Role**We're looking for a Senior IT Operations Support Engineer to join our Infrastructure team. In this role, you'll be a key player in keeping our business-critical environments stable, reliable, and performing at their best. You'll own complex incident resolution, lead root-cause analysis, and drive continuous improvements that keep our services running smoothly.If you thrive in fast-paced environments, enjoy solving hard problems, and take pride in operational excellence — this role is for you.**What You'll Do*** Monitor and manage IT systems, servers, applications, and network performance to ensure high availability and service continuity.* Own and resolve complex incidents, service requests, and escalations within SLAs, coordinating across L3, platform, network, and vendor teams.* Plan and execute routine maintenance, patching, upgrades, and configuration updates in accordance with change management controls.* Support and validate backup, disaster recovery, high-availability, and business continuity processes to minimize operational risk.* Lead troubleshooting for recurring or complex issues, perform root-cause analysis, and implement preventive actions.* Maintain and continuously improve operational documentation, runbooks, knowledge articles, and configuration records.* Identify and drive automation opportunities using scripts and repeatable workflows to reduce manual effort and improve efficiency.* Support onboarding of new services into the operations run environment, defining monitoring, escalation, and operational readiness requirements.**What We're Looking For*** ITIL (Proficient)* ServiceNow ITSM (Proficient)* Jira (Proficient)* Windows & Linux Administration (Proficient)* Nice to Have* Monitoring tools: SolarWinds, Dynatrace, AppDynamics, OpsRamp, ManageEngine ITOM* Scripting: Bash, PowerShell, Python**Key Competencies*** Strong grasp of ITSM processes — Incident, Change, and Problem Management* Monitoring & alerting — advanced proficiency* Capacity management — advanced proficiency* Systems administration (Windows/Linux) — advanced proficiency* Disaster recovery, backup, and high-availability concepts — a plus**Experience & Education*** Bachelor's degree in Computer Science, Electronics, Telecommunications, Information Technology, or a related engineering field* 6–8 years of overall experience; 5+ years in a relevant IT operations or infrastructure role**Why Join Us**You'll work alongside talented infrastructure, cloud, network, and platform engineering teams — tackling real challenges for enterprise clients across North America. We invest in our people and provide the tools, resources, and autonomy to do your best work.CBTS is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, or any other legally protected status. All offers are contingent upon successful background verification and compliance with applicable laws and company policies. #J-18808-Ljbffr

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