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Itsm Jobs in Georgia (NOW HIRING)

Nastech Global

ITSM Lead

Atlanta, GA · On-site

ITSM Lead Location: Atlanta, GA(Onsite) Job Type: Full Time Must Have Technical/Functional Skills ITIL Strong Knowledge and Hands-on experience Strong understanding of ITSM principles and best ...

JConnect Infotech

ITSM Lead

Atlanta, GA · On-site

Strong understanding of ITSM principles and best practices, including ITIL framework. * Experience with ITSM tools and platforms (e.g., ServiceNow). * Excellent communication, interpersonal, and ...

American Cancer Society

Director ITSM

Atlanta, GA

$130K - $140K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

They will be managing the ITSM Department, including oversight of IT Service Delivery, ITSM Governance and platform management and support teams. The Director, ITSM provides leadership and direction ...

New

Novelis

Senior Manager, ITSM Processes and Platforms

Atlanta, GA · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Senior Manager, ITSM Processes and Platforms is accountable for defining and leading the overall strategy, governance, and transformation of the IT Service Management (ITSM) function across the ...

New

E*Pro, Inc.

ITSM Reporting Analyst

Alpharetta, GA · On-site

ITSM Reporting Ananlyst Location : Alpharetta, GA Job Type : Permanent Full Time Description: Maintains, reviews and analyzes data files, tables and reports for inconsistencies, troubles shoots data ...

KPMG

Senior Associate, ServiceNow ITSM

Atlanta, GA · On-site

$15.25 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead client workshops to present leading practices for ITSM, ITOM or IRM while understanding their complex needs and translating them into functional and technical requirements * Lead on-shore and ...

KYYBA Inc

Sr. ServiceNow Developer

Atlanta, GA · On-site

$52 - $71.50/hr

They are seeking a Senior ServiceNow Developer to utilize their expertise in the ServiceNow platform, JavaScript, and API integration to optimize ITSM and ITOM processes. Responsibilities : • ...

Cuboid IT Solutions

Senior ServiceNow Developer

Atlanta, GA · On-site

$52 - $71.50/hr

H1b/USC/H4/L2/E3 We are looking for a highly skilled Senior ServiceNow Developer with strong hands-on experience across the ServiceNow platform, integrations, and ITSM/ITOM processes. Must have ...

campus4tech

Senior ServiceNow Developer

Atlanta, GA · On-site

$52 - $71.50/hr

ITSM and ITOM process optimization. * ITSM, CSM, HAM experience * Agile/Scrum project delivery. * Technical documentation and system design. * Troubleshooting and analytical thinking. Job Summary: As ...

Metasys

ServiceNow Architect

Atlanta, GA · On-site

The ideal candidate will be responsible for maintenance and enhancement of existing ServiceNow ITSM applications as well as implementation and development of new applications on the ServiceNow ...

CYNET SYSTEMS

Senior Service Now Developer

Atlanta, GA · On-site

$68/hr

Strong understanding of ITSM and ITOM processes, including workflows and automation. * Proven experience with ServiceNow modules such as ITSM, CSM, and HAM. * Familiarity with Agile/Scrum ...

CYNET SYSTEMS

Senior ServiceNow Developer

Atlanta, GA · On-site

$68/hr

Strong understanding of ITSM and ITOM processes, including workflows and automation. * Proven experience with ServiceNow modules such as ITSM, CSM, and HAM. * Familiarity with Agile/Scrum ...

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All JobsItsm JobsItsm Jobs in Georgia

Itsm information

See Georgia salary details

$27K

$63.6K

$110.6K

How much do itsm jobs pay per year?

As of Aug 20, 2026, the average yearly pay for itsm in Georgia is $63,603.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,300.00 and $83,200.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are ITSM jobs?

ITSM jobs involve managing and delivering IT services within an organization, focusing on processes like incident management, problem management, and service request fulfillment. These roles often require knowledge of IT frameworks such as ITIL and skills in service management tools, with common positions including Service Desk Analyst, IT Support Specialist, and IT Service Manager.

What are the most commonly searched types of Itsm jobs in Georgia?

The most popular types of Itsm jobs in Georgia are:

What are popular job titles related to Itsm jobs in Georgia?

For Itsm jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Itsm jobs in Georgia look for?

The top searched job categories for Itsm jobs in Georgia are:

What cities in Georgia are hiring for Itsm jobs?

Cities in Georgia with the most Itsm job openings:

Itsm jobs near you
Infographic showing various Itsm job openings in Georgia as of August 2026, with employment types broken down into 80% Full Time, 3% Part Time, 14% Contract, and 3% Nights. Highlights an 77% Physical, 10% Hybrid, and 13% Remote job distribution, with an average salary of $63,603 per year, or $30.6 per hour.

ITSM Lead

Nastech Global

Atlanta, GA • On-site

Full-time

Re-posted 14 days ago

Job description

Job Title: ITSM Lead
Location: Atlanta, GA(Onsite)
Job Type: Full Time
 
Must Have Technical/Functional Skills
ITIL Strong Knowledge and Hands-on experience
Strong understanding of ITSM principles and best practices, including ITIL framework.
Experience with ITSM tools and platforms (e.g., ServiceNow).
Excellent communication, interpersonal, and problem-solving skills.
Ability to lead, mentor, and motivate teams.
Strong analytical and data analysis skills.
Bachelor's degree in computer science, information technology, or a related field.
Relevant certifications (e.g., ITIL V4, ServiceNow certifications)