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Itsm Jobs in Georgia (NOW HIRING)

CYNET SYSTEMS

Senior ServiceNow Developer

Atlanta, GA · On-site

$68/hr

Strong understanding of ITSM and ITOM processes, including workflows and automation. * Proven experience with ServiceNow modules such as ITSM, CSM, and HAM. * Familiarity with Agile/Scrum ...

CYNET SYSTEMS

Senior Service Now Developer

Atlanta, GA · On-site

$68/hr

Strong understanding of ITSM and ITOM processes, including workflows and automation. * Proven experience with ServiceNow modules such as ITSM, CSM, and HAM. * Familiarity with Agile/Scrum ...

KPMG

Senior Associate, ServiceNow - ITSM

Atlanta, GA · On-site

$15.25 - $20.25/hr

The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate ...

Xforia, Inc.

ServiceNow Architect

Alpharetta, GA · On-site

$69.50 - $87.50/hr

Should have Good Experience in CMDB * Should have Strong Hands-on Experience in ServiceNow platform capabilities, including ITSM, ITOM, IBM, Service Portal, and ServiceNow Integration Hub. * Proven ...

Avcend

Sr. ServiceNow Developer

Atlanta, GA · On-site

$52 - $71.50/hr

Strong understanding of ITSM and ITOM processes, including workflows and automation. * Proven experience with ServiceNow modules such as ITSM(IT Service Management), CSM(Customer service management ...

Apex Informatics

Sr. ServiceNow Developer

Atlanta, GA · On-site

$52 - $71.50/hr

Strong understanding of ITSM and ITOM processes, including workflows and automation. * Proven experience with ServiceNow modules such as ITSM (IT Service Management), CSM (Customer Service Management ...

Softrim

Service Desk Manager

Alpharetta, GA · Hybrid

Support implementation and optimization of ITSM platforms (e.g., ConnectWise Automate, ConnectWise Manage, Auvik, Jira, ConnectSecure, etc.). Governance & Compliance * Ensure adherence to security ...

Accelyst, LLC

Senior ServiceNow Developer

Atlanta, GA · On-site

$52 - $71.50/hr

Job Summary Accelyst is seeking an experienced Senior ServiceNow Developer to design, develop, and optimize enterprise ServiceNow solutions that improve IT Service Management (ITSM), IT Operations ...

Softrim LLC

Service Desk Manager

Alpharetta, GA · On-site

Support implementation and optimization of ITSM platforms (e.g., ConnectWise Automate, ConnectWise Manage, Auvik, Jira, ConnectSecure, etc.). Governance & Compliance * Ensure adherence to security ...

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Showing results 21-40

All JobsItsm JobsItsm Jobs in Georgia

Itsm information

See Georgia salary details

$27K

$63.6K

$110.6K

How much do itsm jobs pay per year?

As of Aug 8, 2026, the average yearly pay for itsm in Georgia is $63,603.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,300.00 and $83,200.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the 5 stages of ITSM?

The five stages of ITSM typically follow the ITIL framework: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These stages help IT service teams deliver value, manage processes, and improve service quality through structured lifecycle management. ITSM professionals often use tools like ITIL best practices and pursue certifications to effectively implement these stages.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are the most commonly searched types of Itsm jobs in Georgia? The most popular types of Itsm jobs in Georgia are:
What are popular job titles related to Itsm jobs in Georgia? For Itsm jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Itsm jobs in Georgia look for? The top searched job categories for Itsm jobs in Georgia are:
What cities in Georgia are hiring for Itsm jobs? Cities in Georgia with the most Itsm job openings:
Itsm jobs near you
Infographic showing various Itsm job openings in Georgia as of August 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $63,603 per year, or $30.6 per hour.

Senior Incident Management Practice Engineer

Humana

Atlanta, GA • On-site, Remote

$110K - $151K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

163rd of 303 rated insurance

Job description

Become a part of our caring community
The Senior Incident Management Engineer is responsible for designing, building, and continuously evolving the enterprise Incident management practice with a strong emphasis on AI enablement, automation, and cross-functional integration. This role drives operational resilience by leveraging AIOps, advanced analytics, and standardized processes across ITSM functions to proactively detect, respond to, and prevent service disruptions while minimizing business impact and improving service reliability at scale.

The Incident Management Practice Engineer leads the transformation and maturity of incident management capabilities across the enterprise, with a focus on AI-driven operations, automation, and seamless integration across ITSM practices including Problem, Change, and Knowledge Management.

This role is accountable for defining governance models, and operational frameworks aligned to ITIL 4 and enterprise objectives. The engineer works across technology, SRE, and ITSM teams to drive consistency, eliminate silos, and ensure incident management is tightly integrated with upstream and downstream processes.

A core component of the role is AI enablement by embedding AIOps, machine learning, and predictive analytics into the incident lifecycle. This includes implementing intelligent alert correlation, predictive incident detection, automated triage, and self-healing capabilities to reduce noise, accelerate resolution, and prevent repeat issues.

The engineer will design and optimize end-to-end workflows within ServiceNow, leveraging automation and AI to improve efficiency and scale. They will also partner closely with observability and engineering teams to enhance monitoring strategies, event management, and root cause insights.

In addition, the role establishes and governs continuous improvement cycles-using centralized dashboards, KPIs (e.g., MTTR, SLA/SLO attainment, deflection rates, automation coverage), and AI performance metrics to drive measurable outcomes. The position requires both strategic leadership and hands-on execution to deliver sustained improvements in incident reduction, response effectiveness, and service stability.


Use your skills to make an impact

Required Qualifications

    • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
    • 5+ years of experience in IT operations, DevOps, software engineering, or incident management
    • Hands-on expertise configuring and optimizing enterprise ITSM platforms, particularly ServiceNow
    • Strong understanding of ITIL 4 practices, with experience integrating Incident Management with Problem, Change, and Knowledge Management
    • Experience designing and implementing automation and AI-enabled workflows within ITSM environments
    • Experience with observability, monitoring, and event management practices in complex distributed environments
    • Proven ability to work across teams to align processes, tools, and data for end-to-end service management
    • Strong analytical skills with the ability to leverage operational and AI-driven insights to drive decisions and improvements

Preferred Qualifications

    • TIL 4 certification (Foundation or higher)
    • Hands-on experience with AIOps platforms and implementing AI use cases such as predictive incident detection, alert correlation, and automated remediation
    • Strong background in SLA/SLO design, operational resilience, and reliability engineering practices
    • Experience implementing AI performance measurement frameworks (e.g., deflection rates, accuracy, resolution speed) and centralized ITSM dashboards
    • Proven track record of driving enterprise-wide process integration across ITSM disciplines
    • Strong collaboration and leadership skills with the ability to influence stakeholders across engineering, operations, and business teams

Additional information:

This role is not eligible for work sponsorship

Limited Geography Remote - This is a remote position but located within a specific geography.

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$89,000 - $121,400 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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