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Itsm Jobs in Minnesota (NOW HIRING)

Genesis10

ITSM Process Analyst - Hybrid

Minneapolis, MN · On-site

$38 - $39/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Genesis10 is currently seeking an ITSM Process Analyst - Hybrid for a 4+ month contract position with a Public Sector Organizationlocated in Minneapolis, MN. Compensation: $38.00 - $39.00 per hour ...

Minnesota Jobs

ServiceNow Administrator

Saint Paul, MN · On-site

$80K - $117K/yr

ServiceNow Team Lead provides senior leadership for enterprise ITSM and ITOM capabilities. This role leads ServiceNow operations and enhancements, and enterprise monitoring, to ensure 24x7x365 ...

Kforce Technology Staffing

ServiceNow Developer

Minneapolis, MN · On-site

$56.25 - $77.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ServiceNow Developer will provide daily support of ITSM tools; Including scripting, configuration, integrations and administration * Gather business requirements for each module of the system from ...

Blueface Ltd

Senior ServiceNow Engineer

Virginia, MN · On-site

$110 - $140/hr

Lead the design, development, and optimization of enterprise-scale ServiceNow solutions across ITSM, CMDB, TSOM, and related platform capabilities.* Build and enhance ServiceNow workflows, automation ...

BioMADE

Network Administrator II

Minneapolis, MN · On-site

$105K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role also carries responsibility for WAN circuit management, ITSM ticket ownership, and supporting the organization's compliance and audit posture. This position will report to the IT Manager and ...

Sunrise Banks

APPLICATIONS SUPPORT ENGINEER - 2

Saint Paul, MN · Hybrid

$72K - $102K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead ITSM process improvement initiatives aligned with ITIL best practices. * Collaborate with cross-functional teams to design, configure, and enhance ITSM solutions, including workflow automation ...

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Showing results 1-20

All JobsItsm JobsItsm Jobs in Minnesota

Itsm information

See Minnesota salary details

$31.3K

$73.8K

$128.3K

How much do itsm jobs pay per year?

As of Aug 16, 2026, the average yearly pay for itsm in Minnesota is $73,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,400.00 and $96,500.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are the 5 stages of ITSM?

The five stages of ITSM typically follow the ITIL framework: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These stages help IT service teams deliver value, manage processes, and improve service quality through structured lifecycle management. ITSM professionals often use tools like ITIL best practices and pursue certifications to effectively implement these stages.

What are the most commonly searched types of Itsm jobs in Minnesota?

The most popular types of Itsm jobs in Minnesota are:

What are popular job titles related to Itsm jobs in Minnesota?

For Itsm jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Itsm jobs in Minnesota look for?

The top searched job categories for Itsm jobs in Minnesota are:

What cities in Minnesota are hiring for Itsm jobs?

Cities in Minnesota with the most Itsm job openings:

Itsm jobs near you
Infographic showing various Itsm job openings in Minnesota as of August 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 85% In-person, 9% Hybrid, and 6% Remote job distribution, with an average salary of $73,774 per year, or $35.5 per hour.

ITSM Process Analyst - Local to Minnesota - Hybrid

On-Demand Group

Minneapolis, MN • On-site

$30 - $40/hr

Other

Medical, Dental, Vision

Posted 17 days ago

Job description

Job Title: ITSM Process Analyst

Duration: 6 months contract possibility to extend

Location: (Hybrid) Minneapolis, Minnesota

Overview

  • This role is not a short-term contract and will be extended in 2027 based on skillset and deliverables.
  • This role will strengthen service quality and advance process maturity across the enterprise. Core foundations that are already established include knowledge workflows, and a structured Change Advisory Board (CAB).
  • The organization is currently beginning to implement a robust asset and configuration management framework.
  • The ITSM Process Analyst will refine and scale these functions into a mature, measurable, and optimized operation while enhancing governance, analytics, stakeholder engagement, and consistency across departments.
  • The ITSM Process Analyst is responsible for ensuring high-quality knowledge content, efficient and compliant change processes, and accurate asset lifecycle management within the ServiceNow platform. This position supports operational excellence by aligning processes with ITIL standards and maximizing ServiceNow s capabilities across multiple IT domains.

Responsibilities

Facilitate CAB meetings and track required follow-ups

Ensure compliance with ITIL/ITSM best practices and organizational policies

Monitor change performance metrics, trends, and compliance, producing regular reports and insights

Administer and maintain Change Management processes in ServiceNow

Improve change policies, workflows, and efficiency through data-driven insights

Ensure Change documentation meets quality and compliance standards

Identify opportunities for process improvement, automation, and SLAs within ServiceNow

Curate and maintain the Knowledge Base in ServiceNow

Partner with process owners, subject matter experts, and support teams to capture knowledge and convert it into usable articles

Oversee lifecycle management of knowledge articles, including creation, review, approval, publishing, retirement, and archiving

Ensure content accuracy, relevance, and consistency across all knowledge bases

Monitor article performance, usage and customer satisfaction

Mandatory Skills

Bachelor s degree in information technology, Communications, Technical Writing, or related field. Or relevant experience in lieu of bachelor s degree.

3+ years of experience supporting or managing ITSM processes, including Change Management, Knowledge Management, or Asset/Configuration Management

Hands on experience in ServiceNow CAB Workbench, Knowledge Modules, and CMDB Workspace

Hands on experience administering or supporting ServiceNow ITSM modules

Experience with CMDB governance, asset lifecycle management, and discovery tooling

Background supporting enterprise change governance, including CAB facilitation

Proven ability to write clear documentation, workflows, and operational procedures

Strong understanding of ITIL foundations and practical application within an enterprise environment

Demonstrated ability to analyze data, build reports, and present insights

Desired Skills

Prior experience as an IT process owner

Experience with ServiceNow administration, development, and/or platform tools

Experience with ServiceNow Business Management modules

Experience with ServiceNow Service Management modules

Experience as a facilitator or communications lead for collaborative IT initiative

The projected hourly range for this position is $30-40/hr.

On-Demand Group (ODG) provides employee benefits which includes healthcare, dental, and vision insurance. ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.

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