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Itsm Jobs in Minnesota (NOW HIRING)

CYNET SYSTEMS

Desktop Support Technician

Minneapolis, MN · On-site

$23 - $28/hr

Hands-on experience with ServiceNow or similar ITSM tools. * Knowledge of Windows OS, laptops, mobile devices, and enterprise applications. * Knowledge of Mac OS, laptops, mobile devices, and ...

Calabrio

IT Support Technician

Minneapolis, MN · On-site

$70K/yr

Document incidents, service requests, and knowledge articles within the ITSM platform. * Escalate complex issues and collaborate with global support teams when required. * Contribute to the ...

Calabrio

IT Support Technician

Minneapolis, MN · On-site

$70K/yr

Document incidents, service requests, and knowledge articles within the ITSM platform. * Escalate complex issues and collaborate with global support teams when required. * Contribute to the longterm ...

Calabrio

IT Support Technician

Minneapolis, MN · On-site

$70K/yr

Document incidents, service requests, and knowledge articles within the ITSM platform. * Escalate complex issues and collaborate with global support teams when required. * Contribute to the long-term ...

Xcel Energy

ServiceNow Engineer

Minneapolis, MN

ITSM * HR Service Delivery (HRSD) * Strategic Portfolio Management (SPM) * Employee Center * Knowledge Management * AI / Now Assist capabilities Integration Engineering * Design and support ...

MasTec Inc

Analyst (NEX)

Woodbury, MN · On-site

Familiarity with ITSM tools and troubleshooting methodologies. * Excellent communication and customer service skills. * Ability to work independently and manage multiple priorities. MasTec, Inc. is ...

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Showing results 21-40

All JobsItsm JobsItsm Jobs in Minnesota

Itsm information

See Minnesota salary details

$31.3K

$73.8K

$128.3K

How much do itsm jobs pay per year?

As of Aug 17, 2026, the average yearly pay for itsm in Minnesota is $73,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,400.00 and $96,500.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are the 5 stages of ITSM?

The five stages of ITSM typically follow the ITIL framework: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These stages help IT service teams deliver value, manage processes, and improve service quality through structured lifecycle management. ITSM professionals often use tools like ITIL best practices and pursue certifications to effectively implement these stages.

What are the most commonly searched types of Itsm jobs in Minnesota?

The most popular types of Itsm jobs in Minnesota are:

What are popular job titles related to Itsm jobs in Minnesota?

For Itsm jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Itsm jobs in Minnesota look for?

The top searched job categories for Itsm jobs in Minnesota are:

What cities in Minnesota are hiring for Itsm jobs?

Cities in Minnesota with the most Itsm job openings:

Itsm jobs near you
Infographic showing various Itsm job openings in Minnesota as of August 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 85% In-person, 9% Hybrid, and 6% Remote job distribution, with an average salary of $73,774 per year, or $35.5 per hour.

APPLICATIONS SUPPORT ENGINEER - 2

Sunrise Banks

Saint Paul, MN • On-site

$72K - $102K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

At Sunrise Banks we are committed to a culture of trust and transparency that welcomes all.
POSITION SUMMARY - HYBRID ROLE. LOCAL CANDIDATES ONLY (w/in 90 miles of St. Paul, MN)
This role is responsible for the implementation, integration, maintenance, and support of applications within the Sunrise ecosystem, including workflow automation, release upgrades, resolving application issues to ensure optimal performance and usability for system users, providing root cause analysis, and offering improvement recommendations. The position also acts as a liaison between business users, infrastructure teams, software vendors, and end users. Additionally, a certain level of programming and debugging skills will be required to develop queries/reports and address programmatic issues.
ESSENTIAL FUNCTIONS
  • Ensure applications are functional, supported, and performant.
  • Maintain a high-level of knowledge of Sunrise's application landscape architecture including application, infrastructure, and database components.
  • Demonstrate excellent problem-solving and troubleshooting skills in service of project completion.
  • Participate in strategic projects including development and configuration of new and existing applications.
  • Partner with business lines to understand how applications figure in critical business processes and work to provide technological solutions in support of those processes.
  • Participate in support activities including ticket management and on-call rotation.
  • Perform light integration work including API calls and database queries.
  • Ability to understand and manage integrations between applications.
  • Work with vendors to test and implement application changes.
  • Ensure the creation and maintenance of high-quality documentation for the installation and configuration of applications, ensuring usability by other teams
  • Provide guidance to the L1 support team in resolving application issues.
  • Lead ITSM process improvement initiatives aligned with ITIL best practices.
  • Collaborate with cross-functional teams to design, configure, and enhance ITSM solutions, including workflow automation, API integrations, knowledge management, and service catalog administration, to improve operational efficiency and user experience.

SUPERVISORY RESPONSIBILITIES
None
COMPETENCIES
  • Sunrise Core Values
  • Adaptability
  • Communication
  • Compliance
  • Dependability & Flexibility
  • Initiative
  • Integrity
  • Judgement
  • Organizational Skills
  • Productivity
  • Professionalism
  • Quality Service
  • Teamwork
  • Technical /PC Skills
  • Work Quality

EDUCATION & EXPERIENCE
  • 2 Year college degree/certificate or business-related field or relevant experience preferred.
  • 3 or more years of Application Support and Development experience required.
  • RDBMS or NOSQL database experience preferred.
  • Experience with Salesforce, workflow automation tools, and financial applications preferred.
  • Some experience in .NET or equivalent programming language.
  • Experience working in AGILE or equivalent methodology.
  • Experience in the financial industry preferred.
  • Excellent troubleshooting/problem solving skills required.
  • Demonstrates the ability to work effectively with AI tools and maintains an open, curious approach to emerging technologies.
  • High competency in Microsoft Office applications required.

COMPENSATION AND BENEFITS
Annual Salary DOQ: $72,028 - $102,898 - $133,767
Benefits: Medical, Dental, Vision, Life, AD&D, Disability, FSA, 401k, PPL, PTO and more. Visit www.sunrisebanks.com
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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