Itsm Jobs (NOW HIRING)

ITSM Consultant

Boston, MA · On-site

Syntricate Technologies

ITSM Lead

Irving, TX · On-site

$160K/yr

IT Service Management Lead (ITSM Lead) Location: Irving, Tx (Onsite) Duration: Fulltime Experience: 9+ Years • Bachelor's degree in Computer Science • 3+ years in an ITSM leadership role in a ...

Syntricate Technologies

ITSM Lead

Irving, TX · On-site

$160K/yr

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

ITSM Manager Job Summary The IT Service Management (ITSM) Manager is responsible for leading the organization's ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role ...

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

ITSM Manager

New York, NY

$59 - $81.25/hr

ITSM Manager Job Summary The IT Service Management (ITSM) Manageris responsible forleading the organization's ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role ...

ITSM Manager

New York, NY

$59 - $81.25/hr

ITSM Manager Job Summary The IT Service Management (ITSM) Manageris responsible forleading the organization's ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role ...

Sunflower Bank, N.A.

ITSM Administrator

Scottsdale, AZ · On-site

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

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Sunflower Bank, N.A.

Overland Park, KS · On-site

ITSM Consultant

Boston, MA · On-site

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ITSM Consultant

Boston, MA · On-site

IMR Soft LLC

ITSM Lead

Jersey City, NJ · On-site

ITSM Lead Location: New Jersey (Hybrid/Onsite) 12 months Job Summary We are seeking an experienced ITSM Lead to lead the implementation, optimization, and governance of IT Service Management ...

IMR Soft LLC

ITSM Lead

Jersey City, NJ · On-site

Nastech Global

ITSM Lead

Atlanta, GA · On-site

ITSM Lead Location: Atlanta, GA(Onsite) Job Type: Full Time Must Have Technical/Functional Skills ITIL Strong Knowledge and Hands-on experience Strong understanding of ITSM principles and best ...

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Nastech Global

ITSM Lead

Atlanta, GA · On-site

ITSM Administrator

Austin, TX · On-site

ITSM Administrator

Austin, TX · On-site

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

ServiceNow ITSM Developer Position Overview G2IT is seeking an experienced ServiceNow ITSM Developer to support the design, administration, configuration, and continuous improvement of enterprise IT ...

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

ITSM Administrator

Dallas, TX · On-site

ITSM Administrator

Dallas, TX · On-site

FIRSTNET GLOBAL LLC

Servicenow ITSM Certified Architect - ITSM Certification Mandatory

Grand Rapids, OH · On-site

$80/hr

ServiceNow ITSM Certified Architect Location: Remote Experience: 12+ years Visa Status: Any visa except OPT and GC Note: ITSM Certification Mandatory Job Summary: We are seeking a Certified ITSM ...

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FIRSTNET GLOBAL LLC

Servicenow ITSM Certified Architect - ITSM Certification Mandatory

Grand Rapids, OH · On-site

ITSM Administrator

Denver, CO · On-site

$80K - $110K/yr

Showing results 1-20

Itsm Jobs

ITSM information

See salary details

$32K

$75.3K

$131K

How much do itsm jobs pay per year?

As of Aug 7, 2026, the average yearly pay for itsm in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the 5 stages of ITSM?

The five stages of ITSM typically follow the ITIL framework: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These stages help IT service teams deliver value, manage processes, and improve service quality through structured lifecycle management. ITSM professionals often use tools like ITIL best practices and pursue certifications to effectively implement these stages.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

Aspect	Itsm	Service Desk Analyst
Certifications	ITIL, Service Management certifications	ITIL, Service Desk certifications often preferred
Work Environment	IT service management teams, enterprise IT departments	Help desks, support centers, customer service environments
Industry Usage	IT service providers, large organizations	IT support, customer service roles across industries
Primary Focus	Managing IT services, incident and problem management	Handling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

More about ITSM jobs

The 10 Top Types Of Itsm Jobs

What cities are hiring for Itsm jobs? Cities with the most Itsm job openings:

What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:

What states have the most Itsm jobs? States with the most job openings for Itsm jobs include:

What job categories do people searching Itsm jobs look for? The top searched job categories for Itsm jobs are:

ITSM jobs near you

Infographic showing various Itsm job openings in the United States as of August 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $75,325 per year, or $36.2 per hour.

ITSM Consultant