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Itsm Jobs in Delaware (NOW HIRING)

Pittsburgh International Airport

Utilize ServiceNow ITSM to effectively investigate, troubleshoot, track, and resolve complex tier-3 issues related to business applications. * Leverage ServiceNow IT Asset Management (ITAM) to track ...

Marencor

Manager, Software Development

Wilmington, DE · On-site

$175/hr

Agile, ITSM, ITIL, adoption frameworks, ALM and Software Development practices. CANDIDATES NEED TO BE ONSITE FOUR DAYS A WEEK AND CAN SIT IN ANY OF THESE LOCATIONS - Overland Park, KS / Chicago, IL ...

Brilliant Infotech Inc.

Project Manager

Newark, DE · On-site

Familiarity with ITIL, ITSM, or enterprise service management frameworks * Experience with organizational change management (Prosci/ADKAR or similar) * Prior experience in regulated industries ...

All JobsItsm JobsItsm Jobs in Delaware

Itsm information

See Delaware salary details

$32K

$75.4K

$131.1K

How much do itsm jobs pay per year?

As of Jul 25, 2026, the average yearly pay for itsm in Delaware is $75,389.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,600.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional, and why are they important?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are the most commonly searched types of Itsm jobs in Delaware? The most popular types of Itsm jobs in Delaware are:
What are popular job titles related to Itsm jobs in Delaware? For Itsm jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Itsm jobs in Delaware look for? The top searched job categories for Itsm jobs in Delaware are:
Itsm jobs near you
Infographic showing various Itsm job openings in Delaware as of July 2026, with employment types broken down into 86% Full Time, 5% Part Time, 1% Temporary, and 8% Contract. Highlights an 83% Physical, 6% Hybrid, and 11% Remote job distribution, with an average salary of $75,389 per year, or $36.2 per hour.

IT Dept - Service Support Specialist I

pcaltd

Wilmington, DE • On-site

Other

Posted 29 days ago

Job description

Role Summary

The Service Support Specialist I is responsible for providing functional Tier 2 support, managing the lifecycle of incidents and service requests, and performing effective hardware and software troubleshooting.

Key Responsibilities
  • Service Desk: Manage the incident and service request queues, ensuring adherence to Service Level Agreements (SLAs). Handle complex service requests, including advanced user provisioning and resource access modifications.
  • Incident Resolution: Resolve Tier 2 incidents involving network access (VPN/Wi-Fi), complex software installations/troubleshooting, and access to key enterprise applications.
  • Computer Break/Fix: Deliver timely and effective technical support for software malfunctions and complex hardware issues (e.g., driver conflicts, hard drive diagnostics, operating system re-imaging).
  • Monitoring & First Line of Support: Proactively monitor critical application logs and system performance metrics. Act as the initial point of contact for service alerts across networking, server, and platform teams, providing accurate triage before escalation.
  • Continuous Improvement: Identify patterns in recurring incidents and actively contribute to the Problem Management process by documenting trends for analysis.
Knowledge, Skills, and Abilities (KSAs)
  • Knowledge: Solid understanding of Active Directory/Entra ID, TCP/IP fundamentals, and troubleshooting corporate applications (e.g., ERP, CRM).
  • Skills: Proficient in using ITSM tools and remote diagnostic utilities. Strong ability to prioritize conflicting demands and manage ticket workflow effectively.
  • Training/Certifications: CompTIA A+ hardware or software, or ITIL Foundation training or certification, or
    •  Microsoft Certified: Modern Desktop Administrator Associate or equivalent is highly desired.

Work Schedule & Location

  • Schedule: Monday through Thursday, 12:00 PM – 9:00 PM; Friday, 9:00 AM – 6:00 PM.
  • Work Location: This is a 100% in-office position. Employees are expected to work on-site five days per week.

Experience

  • 1-2 year of IT Service Desk and/or IT support experience in a corporate or enterprise environment preferred.
  • Experience supporting Windows desktops, enterprise, applications, and ITSM ticketing systems is preferred.

Education:

  • High School Diploma or GED required.
  • Associate’s degree in information technology or a related field preferred.

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