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Itsm Manager Jobs in Delaware (NOW HIRING)

Brilliant Infotech Inc.

Project Manager

Newark, DE · On-site

Familiarity with ITIL, ITSM, or enterprise service management frameworks * Experience with organizational change management (Prosci/ADKAR or similar) * Prior experience in regulated industries ...

Marencor

Manager, Software Development

Wilmington, DE · On-site

$175/hr

Manager, Software Development Engineering Location: Hybrid/KS / Chicago, IL / IA / Manassas, VA ... Agile, ITSM, ITIL, adoption frameworks, ALM and Software Development practices. CANDIDATES NEED TO ...

Pittsburgh International Airport

Utilize ServiceNow ITSM to effectively investigate, troubleshoot, track, and resolve complex tier-3 issues related to business applications. * Leverage ServiceNow IT Asset Management (ITAM) to track ...

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Itsm Manager information

What jobs in the US pay 300,000 a year?

An ITSM Manager can earn $300,000 or more annually, especially with extensive experience, certifications like ITIL, and leadership responsibilities in large organizations. High-paying roles in technology and management often require advanced skills, strategic oversight, and sometimes working in high-demand industries. Executive positions such as CIOs or CTOs also frequently reach or exceed this salary level.

What are the key skills and qualifications needed to thrive as an ITSM Manager, and why are they important?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

How much is an IT Manager paid?

An IT Manager's salary typically ranges from $80,000 to $140,000 annually, depending on experience, location, and industry. Factors such as certifications like ITIL or PMP and managing large teams can influence compensation levels.

What is the role of ITSM manager?

An ITSM manager oversees the implementation and management of IT Service Management processes, such as incident, problem, change, and service request management, to ensure efficient delivery of IT services. They often utilize frameworks like ITIL and coordinate with teams to improve service quality, manage workflows, and ensure compliance with organizational standards.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

Is MIS a stressful job?

An ITSM Manager role involves overseeing IT service management processes, which can be demanding due to managing multiple priorities, incident resolution, and service delivery standards. The level of stress varies depending on the organization, workload, and experience, but strong organizational and communication skills help manage job pressures effectively.
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What cities in Delaware are hiring for Itsm Manager jobs? Cities in Delaware with the most Itsm Manager job openings:
Itsm Manager jobs near you
Project Manager

Project Manager

Brilliant Infotech Inc.

Newark, DE • On-site

Other

Posted 25 days ago

Job description

Required Qualifications

  • 5+ years of progressive project management experience, with at least 3 years leading enterprise-scale technology or business transformation projects
  • Demonstrated experience owning UAT strategy, implementation planning, and post-implementation support for complex system deployments
  • Proven ability to manage executive relationships and deliver effective presentations to C-suite audiences
  • Strong command of project management methodologies including Waterfall, Agile, and hybrid approaches
  • Experience managing project budgets of $500K or greater
  • Proficiency with enterprise PM tools (e.g., MS Project, Smartsheet, Jira, ServiceNow PPM) and collaboration platforms (Teams, Confluence, SharePoint)
  • Exceptional written and verbal communication skills with the ability to translate technical concepts for non-technical audiences
  • PMP certification or equivalent (e.g., PgMP, PMI-ACP, PRINCE2 Practitioner)

Preferred Qualifications

  • Bachelor's degree in Business, Information Technology, Computer Science, or a related field; Master's degree or MBA a plus
  • Experience leading ERP, CRM, or HRIS implementations (e.g., SAP, Salesforce, Workday, Oracle)
  • Familiarity with ITIL, ITSM, or enterprise service management frameworks
  • Experience with organizational change management (Prosci/ADKAR or similar)
  • Prior experience in regulated industries (financial services, healthcare, government) is a plus
  • Lean Six Sigma, SAFe, or other process improvement certifications are a plus

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