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Itsm Manager Jobs in Delaware (NOW HIRING)

Marencor

Manager, Software Development

Wilmington, DE · On-site

$175/hr

Manager, Software Development Engineering Location: Hybrid/KS / Chicago, IL / IA / Manassas, VA ... Agile, ITSM, ITIL, adoption frameworks, ALM and Software Development practices. CANDIDATES NEED TO ...

aptlogix LLC

Desktop Support Engineer

Wilmington, DE · On-site

Prioritize issues impacting market data feeds, order execution, and pricing systems. 3 ITSM Process Excellence Manage incidents and service requests via tools such as ServiceNow or Jira with strict ...

Eliassen Group

Platform Architect

Dover, DE · On-site

$100 - $110/hr

Manage technical debt, upgrade strategy, and lifecycle planning. * Promote operational stability ... ServiceNow CSA, CAD, and one or more CIS certifications such as ITSM, CSM, HRSD, ITOM, or GRC.

Diverse Lynx

Desktop Support

Wilmington, DE · On-site

The role involves managing incidents, delivering high-quality support, and ensuring minimal ... Active Directory, VPN, Networking, Citrix/VDI • ITSM tools such as ServiceNow, Jira or equivalent ...

All JobsItsm Manager JobsItsm Manager Jobs in Delaware

Itsm Manager information

What does ITSM mean?

ITSM (Information Technology Service Management) refers to the implementation and management of IT services to meet business needs. An ITSM manager oversees processes like incident management, change management, and service delivery, often using frameworks such as ITIL to improve efficiency and customer satisfaction.

What are the key skills and qualifications needed to thrive as an ITSM Manager, and why are they important?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What are the 5 stages of ITSM?

The five stages of ITSM (IT Service Management) typically include Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These stages help ITSM managers and teams deliver and improve IT services aligned with business needs, often supported by frameworks like ITIL. Understanding these stages is essential for effective service management and process optimization.

Is ServiceNow an ITSM tool?

As an ITSM Manager, understanding that ServiceNow is a widely used IT Service Management (ITSM) platform is important. It provides tools for incident, problem, change, and asset management, and is often implemented by IT teams to streamline service delivery. Knowledge of ServiceNow can be a valuable skill for managing ITSM processes effectively.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What is ITSM and ITIL?

ITSM (Information Technology Service Management) is a set of processes and policies for delivering IT services effectively, often managed by an ITSM Manager. ITIL (Information Technology Infrastructure Library) is a widely adopted framework that provides best practices for ITSM to improve service quality and efficiency. Knowledge of ITIL principles and ITSM tools is valuable for ITSM Managers to optimize service delivery and support organizational goals.
What are popular job titles related to Itsm Manager jobs in Delaware? For Itsm Manager jobs in Delaware, the most frequently searched job titles are:
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What cities in Delaware are hiring for Itsm Manager jobs? Cities in Delaware with the most Itsm Manager job openings:
Itsm Manager jobs near you

Manager, Software Development

Marencor

Wilmington, DE • On-site

$175/hr

Full-time

Posted 24 days ago

Job description

Title: Manager, Software Development Engineering

Location: Hybrid/KS / Chicago, IL /  IA / Manassas, VA / Wilmington, DE

Salary:  $175-180k Target

Job Description:

We need: A senior development Manager (10+ Years)  who has recent experience leading UI/react Projects, Candidates must have demonstrated experience with ReactJS is required, additional proficiency with NodeJS and/or Next.js is preferred; AngularJS will be considered. Candidates must have experience with a DEV OPS or Operational framework E.G. Agile, ITSM, ITIL, adoption frameworks, ALM and Software Development practices.

CANDIDATES NEED TO BE ONSITE FOUR DAYS A WEEK AND CAN SIT IN ANY OF THESE LOCATIONS - Overland Park, KS / Chicago, IL / Urbandale, IA / Manassas, VA / Wilmington, DE area.

The Manager, Software Development Engineering will be responsible for providing leadership and direction for all aspects of development, implementation, integration and support decisions impacting an application or system. Direct project planning and execution, develops strategies for creating and integrating new applications, and work with departments to determine technology needs and design solutions.   

 Overland Park, KS / Chicago, IL / Urbandale, IA / Manassas, VA / Wilmington, DE

  • Creates, reviews and implements multi-year strategies for individual teams, systems, or projects
  • Provides direction to team leads or other direct and indirect personnel within the organization
  • Responsible for team performance, process compliance and directs work at an objective / goal level across one or more teams through formal authority
  • High focus on employee talent management and performance management - demonstrates increased value from all associates and/or Team Leads within respective area
  • Closely manages and monitors project and resource costs within respective area
  • 50% or less time is focused within directly managed teams and peer technical groups 
  • Implements and monitors critical health metrics for all aspects of their operational and continuous improvement processing
  • Develops new ideas to optimize processes and improve operations; resulting in increased ROI
  • Primary interaction point is with a company presidents, VP, or PM at an operating unit
  • Travel for this position is approximately 10-30%

Qualifications

  • At least 5 years of experience in the field or in a related area; multiple years of proven leadership experience
  • Experience enables individual to be portable across numerous roles within BTS at a similar leadership level
  • Demonstrated operational experience with a DEV OPS or Operational framework E.G. Agile, ITSM, ITIL, adoption frameworks, ALM and Software Development practices 
  • Must possess the ability to operate and guide teams through the various frameworks and processing; measuring personnel performance throughout
  • Must have demonstrated the capability of meeting the key accountabilities, or have the ability to learn/perform them
  • Excellent oral and written communication skills with ability to interact seamlessly with both technical and business stakeholders at all levels of the corporation
  • Software Development Life Cycle experience
  • Understanding of Agile SDLC is preferred
  • 3+ years of P&C insurance industry knowledge is preferred, but not required
  • 5-8+ years of front-end development experience required
  • Demonstrated experience with ReactJS is required, additional proficiency with NodeJS and/or Next.js is preferred; AngularJS will be considered
  • At least 5 years of supervisory and/or team lead experience
  • Proven experience working within agile and/or scaled agile frameworks (SAFe)
  • Bachelors Degree in Computer Science, Information Technology, Information Systems, or a related discipline. Equivalent experience and/or alternative qualifications will be considered.