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Itsm Jobs (NOW HIRING)

Momento USA

ITSM Tester @ Remote

Belmar, NJ · Remote

ITSM Tester Location: Remote Long Term Contract W2 Position Job Spec -ITSM Tester Create test scripts to support ServiceNow ITSM modules including ITOM Discovery to support testing activities across ...

VeraLogics, Inc

ITSM Administrator

San Antonio, TX · On-site

The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...

ThinkHire LLC

Be Seen First

ITSM Manager ( REMOTE )

Charlotte, NC · Remote

$80K - $100K/yr

ITSM Manager You will be part of a talented team of professionals delivering IT Managed Services to our client companies. Qualified candidates will have an ITIL certification and demonstrate proven ...

New

Deloitte

ITSM Process & Product Manager

Tampa, FL · On-site

The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on incident, problem, change, and release management processes while collaborating with cross-functional ...

VeraLogics, Inc.

ITSM Administrator

San Antonio, TX · On-site

The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...

Stifel

ITSM Platform Engineer II

Saint Louis, MO · On-site

What You'll Be Doing The ITSM Platform Engineer II serves as the primary technical escalation point for ITSM Analysts, resolving complex platforms, integration, and data issues before engaging ...

New

VeraLogics, Inc.

ITSM Administrator

San Antonio, TX · Remote

The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...

VeraLogics, Inc

ITSM Administrator

San Antonio, TX

The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...

Targan Inc

ITSM Support Engineer

Raleigh, NC · On-site

The ITSM Support Engineer serves as a primary point of contact for end-user technology support and is responsible for delivering Tier 1 and Tier 2 support while adhering to IT Service Management ...

Maximus

ITSM Tools Analyst

VA · On-site +1

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM), and Configuration Management Database (CMDB) operations in support of the contract. This role directly ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week) Location: 100% Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ...

Maximus

ITSM Tools Analyst

VA · On-site +1

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM), and Configuration Management Database (CMDB) operations in support of the contract. This role directly ...

MISO

ServiceNow ITSM Specialist

Carmel, IN · On-site

$100K - $125K/yr

As MISO's ServiceNow ITSM Specialist , you'll design, optimize, and govern end-to-end ITSM workflows while harnessing automation and AI to eliminate manual effort and elevate service quality. You'll ...

7 KINGS CODE

ServiceNow Developer (ITSM)

New York, NY · On-site

$59 - $81.25/hr

Develop and enhance ITSM modules within ServiceNow. * Support and improve Ham Pro, Sam Pro, and ITSM functionalities. * Implement new ServiceNow GenAI capabilities. * Collaborate with the team to ...

Red River

ServiceNow ITSM Developer

$55.25 - $76/hr

We are seeking a highly experienced ServiceNow ITSM Developer to support the design, development, and operational excellence of the organization's ServiceNow platform, with a strong emphasis on ...

Stifel

ITSM Platform Engineer II

Saint Louis, MO

What You'll Be Doing The ITSM Platform Engineer II serves as the primary technical escalation point for ITSM Analysts, resolving complex platforms, integration, and data issues before engaging ...

New

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All JobsItsm Jobs

ITSM information

See salary details

$32K

$75.3K

$131K

How much do itsm jobs pay per year?

As of Aug 7, 2026, the average yearly pay for itsm in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the 5 stages of ITSM?

The five stages of ITSM typically follow the ITIL framework: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These stages help IT service teams deliver value, manage processes, and improve service quality through structured lifecycle management. ITSM professionals often use tools like ITIL best practices and pursue certifications to effectively implement these stages.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

More about ITSM jobs
What cities are hiring for Itsm jobs? Cities with the most Itsm job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Itsm jobs? States with the most job openings for Itsm jobs include:
What job categories do people searching Itsm jobs look for? The top searched job categories for Itsm jobs are:
ITSM jobs near you
Infographic showing various Itsm job openings in the United States as of August 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $75,325 per year, or $36.2 per hour.

ITSM Tester @ Remote

Momento USA

Belmar, NJ • Remote

Contractor

Posted 9 days ago

Job description

Momento USA is a global technology consulting, talent acquisition, and creative development firm that addresses clients' most pressing needs and challenges. We are currently looking for a ITSM Tester.

Role: ITSM Tester

Location: Remote

Long Term Contract

W2 Position

Job Spec –ITSM Tester
Create test scripts to support ServiceNow ITSM modules including ITOM Discovery to support testing activities across functional (end to end), integration, regression, and UAT cycles.
Collaborate with Test Lead, business stakeholders and technical teams and ensure test scripts, test scenarios, and acceptance criteria are aligned to approved test plan.
Ensure full traceability from requirements to test cases and test results.
Coordinate with business SMEs, developers, architects, and process owners throughout the testing lifecycle.
Validate ITSM functionality across modules such as Incident, Problem, Change, Request, Knowledge, ITOM and CMDB.
Oversee defect management including logging, triage, prioritization, and retesting.
Facilitate defect review meetings and provide clear status reporting to stakeholders.
Manage test data preparation and maintain quality and availability of test environments.
Support UAT planning, execution, issue resolution, and business stakeholder engagement.
Ensure all testing aligns to ITIL best practice and ServiceNow platform standards.
Use and manage test management tools.
Promote use of the ServiceNow Automated Test Framework (ATF).
Produce test documentation including test summaries, metrics, and closure reports.
Drive continuous improvement across testing processes and quality assurance practices.

Thanks,  

Samuel Brown

Momento USA | Exceeding Customer Expectations… 

440 Benigno Blvd, Unit#A 2nd Floor. Bellmawr, NJ 08031 

Interstate Business Park 

Tel : Direct: 856-452-8436/856-456-1805  Extn 1020 

Email: sam@momentousa.com  Web: www.MomentoUSA.com  

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.