The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on incident, problem, change, and release management processes while collaborating with cross-functional ...
The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on incident, problem, change, and release management processes while collaborating with cross-functional ...
Senior Incident Management Practice Engineer
Nashville, TN · On-site +1
$110K - $151K/yr
The engineer works across technology, SRE, and ITSM teams to drive consistency, eliminate silos, and ensure incident management is tightly integrated with upstream and downstream processes. A core ...
Senior Incident Management Practice Engineer
Nashville, TN · On-site +1
$110K - $151K/yr
The engineer works across technology, SRE, and ITSM teams to drive consistency, eliminate silos, and ensure incident management is tightly integrated with upstream and downstream processes. A core ...
Senior Incident Management Practice Engineer
Nashville, TN · On-site +1
$110K - $151K/yr
The engineer works across technology, SRE, and ITSM teams to drive consistency, eliminate silos, and ensure incident management is tightly integrated with upstream and downstream processes. A core ...
Senior Incident Management Practice Engineer
Nashville, TN · On-site +1
$110K - $151K/yr
The engineer works across technology, SRE, and ITSM teams to drive consistency, eliminate silos, and ensure incident management is tightly integrated with upstream and downstream processes. A core ...
Operate mature ITSM practices (incident, problem, change, release) and continuously evolve them -- moving routine change toward automated, pipeline‑driven flow while preserving controls * Operate ...
New
Operate mature ITSM practices (incident, problem, change, release) and continuously evolve them -- moving routine change toward automated, pipeline‑driven flow while preserving controls * Operate ...
New
Works ITSM queues responding to customer issues and requests within defined SLAs Works directly with the customer to resolve escalated issues. * Works directly with service operations, product, and ...
Works ITSM queues responding to customer issues and requests within defined SLAs Works directly with the customer to resolve escalated issues. * Works directly with service operations, product, and ...
Works ITSM queues responding to customer issues and requests within defined SLAs Works directly with the customer to resolve escalated issues. * Works directly with service operations, product, and ...
Works ITSM queues responding to customer issues and requests within defined SLAs Works directly with the customer to resolve escalated issues. * Works directly with service operations, product, and ...
Works ITSM queues responding to customer issues and requests within defined SLAs Works directly with the customer to resolve escalated issues. * Works directly with service operations, product, and ...
Works ITSM queues responding to customer issues and requests within defined SLAs Works directly with the customer to resolve escalated issues. * Works directly with service operations, product, and ...
Works ITSM queues responding to customer issues and requests within defined SLAs * Works directly with the customer to resolve escalated issues. * Works directly with service operations, product, and ...
Works ITSM queues responding to customer issues and requests within defined SLAs * Works directly with the customer to resolve escalated issues. * Works directly with service operations, product, and ...
Works ITSM queues responding to customer issues and requests within defined SLAs Works directly with the customer to resolve escalated issues. * Works directly with service operations, product, and ...
Works ITSM queues responding to customer issues and requests within defined SLAs Works directly with the customer to resolve escalated issues. * Works directly with service operations, product, and ...
Business Operations Lead
Franklin, TN · Hybrid
Own and govern operational standards across product delivery teams, ensuring alignment with ITSM best practices. * Lead incident response efforts (major and minor), including identification ...
Business Operations Lead
Franklin, TN · Hybrid
Own and govern operational standards across product delivery teams, ensuring alignment with ITSM best practices. * Lead incident response efforts (major and minor), including identification ...
Business Operations Lead
Franklin, TN · On-site
Own and govern operational standards across product delivery teams, ensuring alignment with ITSM best practices. * Lead incident response efforts (major and minor), including identification ...
Business Operations Lead
Franklin, TN · On-site
Own and govern operational standards across product delivery teams, ensuring alignment with ITSM best practices. * Lead incident response efforts (major and minor), including identification ...
IT Service Management Lead
Memphis, TN · On-site
Client is looking for a consultant, preferable ITIL certified, who will work with the client to review the existing ITSM program and processes, provide gap analysis and lead the implementation of the ...
IT Service Management Lead
Memphis, TN · On-site
Client is looking for a consultant, preferable ITIL certified, who will work with the client to review the existing ITSM program and processes, provide gap analysis and lead the implementation of the ...
Cloud Solution Engineer
Nashville, TN · Hybrid
ITSM exposure Team player with strong work ethic, committed to hard work. Additional Information Thanks & Regards... Chris Zion Talent Acquisition Executive chris at tekwissen dot com 734-274-2717
Cloud Solution Engineer
Nashville, TN · Hybrid
ITSM exposure Team player with strong work ethic, committed to hard work. Additional Information Thanks & Regards... Chris Zion Talent Acquisition Executive chris at tekwissen dot com 734-274-2717
The ideal candidate will be responsible for managing hardware benchstock, technical refresh deployments and ensure tickets are submitted in the ITSM tool for all hardware distributed and coordinating ...
The ideal candidate will be responsible for managing hardware benchstock, technical refresh deployments and ensure tickets are submitted in the ITSM tool for all hardware distributed and coordinating ...
Independently collect, clean, validate, and analyze call center operational data from multiple sources including ITSM ticketing platforms, telephony systems, and workforce management tools to support ...
New
Independently collect, clean, validate, and analyze call center operational data from multiple sources including ITSM ticketing platforms, telephony systems, and workforce management tools to support ...
New
Independently collect, clean, validate, and analyze call center operational data from multiple sources including ITSM ticketing platforms, telephony systems, and workforce management tools to support ...
New
Independently collect, clean, validate, and analyze call center operational data from multiple sources including ITSM ticketing platforms, telephony systems, and workforce management tools to support ...
New
Record, track, and manage all interactions through our IT Service Management (ITSM) platform. Ensure that every request and incident is documented accurately and followed through to successful ...
Record, track, and manage all interactions through our IT Service Management (ITSM) platform. Ensure that every request and incident is documented accurately and followed through to successful ...
IT Support Analyst II
Memphis, TN · On-site
Manage incidents and service requests through the ITSM platform (e.g., Atlassian/Jira) * Meet established SLA and KPI targets. * Document troubleshooting steps, root causes, and resolutions.
IT Support Analyst II
Memphis, TN · On-site
Manage incidents and service requests through the ITSM platform (e.g., Atlassian/Jira) * Meet established SLA and KPI targets. * Document troubleshooting steps, root causes, and resolutions.
UAC Analyst (Mid)
Nashville, TN · On-site
Independently collect, clean, validate, and analyze call center operational data from multiple sources including ITSM ticketing platforms, telephony systems, and workforce management tools to support ...
New
UAC Analyst (Mid)
Nashville, TN · On-site
Independently collect, clean, validate, and analyze call center operational data from multiple sources including ITSM ticketing platforms, telephony systems, and workforce management tools to support ...
New
Director, IT Delivery
Nashville, TN · On-site
$120 - $150/hr
Lead all IT practice integrations and projects within ITSM, including anchor practice integrations, tuck‑in integrations, and merger‑driven onboardings -- from initial due diligence through ...
New
Director, IT Delivery
Nashville, TN · On-site
$120 - $150/hr
Lead all IT practice integrations and projects within ITSM, including anchor practice integrations, tuck‑in integrations, and merger‑driven onboardings -- from initial due diligence through ...
New
Itsm information
See Tennessee salary details
$29K - $37.2K
7% of jobs
$37.2K - $45.4K
14% of jobs
$46.7K is the 25th percentile. Wages below this are outliers.
$45.4K - $53.5K
24% of jobs
The median wage is $57.6K / yr.
$53.5K - $61.7K
9% of jobs
$61.7K - $69.9K
5% of jobs
$69.9K - $78.1K
15% of jobs
$78.7K is the 75th percentile. Wages above this are outliers.
$78.1K - $86.2K
3% of jobs
$86.2K - $94.4K
6% of jobs
$94.4K - $102.6K
4% of jobs
$102.6K - $110.7K
12% of jobs
$110.7K - $118.9K
0% of jobs
$29K
$68.4K
$118.9K
How much do itsm jobs pay per year?
As of Aug 7, 2026, the average yearly pay for itsm in Tennessee is $68,366.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $89,400.00 per year, depending on experience, location, and employer.
What is ITSM?
ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.
What are the 5 stages of ITSM?
The five stages of ITSM typically follow the ITIL framework: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These stages help IT service teams deliver value, manage processes, and improve service quality through structured lifecycle management. ITSM professionals often use tools like ITIL best practices and pursue certifications to effectively implement these stages.
What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional?
To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.
How does an ITSM professional typically collaborate with other departments to improve service delivery?
ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.
What is the difference between Itsm vs Service Desk Analyst?
| Aspect | Itsm | Service Desk Analyst |
|---|---|---|
| Certifications | ITIL, Service Management certifications | ITIL, Service Desk certifications often preferred |
| Work Environment | IT service management teams, enterprise IT departments | Help desks, support centers, customer service environments |
| Industry Usage | IT service providers, large organizations | IT support, customer service roles across industries |
| Primary Focus | Managing IT services, incident and problem management | Handling user requests, troubleshooting, incident resolution |
While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.
What are the most commonly searched types of Itsm jobs in Tennessee? The most popular types of Itsm jobs in Tennessee are:
What are popular job titles related to Itsm jobs in Tennessee? For Itsm jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Itsm jobs in Tennessee look for? The top searched job categories for Itsm jobs in Tennessee are:
What cities in Tennessee are hiring for Itsm jobs? Cities in Tennessee with the most Itsm job openings:
Deloitte rating
8.2
Based on 92 frontline employees who took The Breakroom Quiz
45th of 150 rated financial services
Job description
Job Summary:
Deloitte Global is the engine of the Deloitte network, delivering strategic programs and services. The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on incident, problem, change, and release management processes while collaborating with cross-functional teams to implement changes and drive organizational improvement.
Responsibilities:
• Design ITSM and CMDB Processes
• Lead the assessment and analysis of our current ITSM process, identifying areas for improvement, inefficiencies, and opportunities for modernization.
• Develop and implement a comprehensive roadmap for process improvement initiatives, outlining key objectives, milestones, and timelines for modernizing our incident management process.
• Collaborate closely with stakeholders from various departments, including IT operations, service desk, and business units, to gather input, requirements, and feedback for process improvement initiatives.
• Drive the design and implementation of new ITSM workflows, procedures, and tools (including ServiceNow and the Common Service Data Model) to improve service levels.
• Refresh key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of the ITSM process, tracking progress and identifying areas for further optimization.
• Act as a subject matter expert on ITSM and CMDB best practices, providing guidance, training, and support to internal teams to foster a culture of continuous improvement and excellence.
• Stay abreast of industry trends, emerging technologies, and best practices in ITSM and process improvement, incorporating new methodologies, tools, automations and AI (such as NowAssist or CoPilot) to enhance our incident management capabilities.
• Facilitate regular review meetings and post-implementation reviews to evaluate the impact of process improvements, gather feedback, and identify opportunities for further refinement.
• Partner with relevant teams, customers, leadership and steering committees to align ITSM process improvement initiatives with broader organizational goals and strategic objectives.
Qualifications:
Required:
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience in leading process improvement initiatives in ITSM within a large, complex IT environment.
• Robust understanding of ITSM principles, processes, and frameworks (e.g., ITIL), with ITIL and Lean Six Sigma certification preferred.
• Expertise in leading outcome driven tooling initiatives such as ServiceNow, enterprise monitoring tools, AI and policy as code practices.
• Demonstrated expertise in process analysis, design, and optimization, with a track record of driving measurable improvements.
• Excellent project management skills, with the ability to develop and execute detailed project plans, manage resources, and track progress against milestones and deliverables.
• Excellent analytical and problem-solving abilities, with the ability to analyze complex issues, identify root causes, and develop pragmatic solutions.
• Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and influence change at all levels of the organization.
• Flexibility to adapt to changing priorities and work effectively in a fast-paced, dynamic environment.
Preferred:
• ITIL and Lean Six Sigma certification preferred.
Company:
Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services. Founded in 1845, the company is headquartered in London, GBR, with a team of 10001+ employees. The company is currently Late Stage.
Deloitte Global is the engine of the Deloitte network, delivering strategic programs and services. The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on incident, problem, change, and release management processes while collaborating with cross-functional teams to implement changes and drive organizational improvement.
Responsibilities:
• Design ITSM and CMDB Processes
• Lead the assessment and analysis of our current ITSM process, identifying areas for improvement, inefficiencies, and opportunities for modernization.
• Develop and implement a comprehensive roadmap for process improvement initiatives, outlining key objectives, milestones, and timelines for modernizing our incident management process.
• Collaborate closely with stakeholders from various departments, including IT operations, service desk, and business units, to gather input, requirements, and feedback for process improvement initiatives.
• Drive the design and implementation of new ITSM workflows, procedures, and tools (including ServiceNow and the Common Service Data Model) to improve service levels.
• Refresh key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of the ITSM process, tracking progress and identifying areas for further optimization.
• Act as a subject matter expert on ITSM and CMDB best practices, providing guidance, training, and support to internal teams to foster a culture of continuous improvement and excellence.
• Stay abreast of industry trends, emerging technologies, and best practices in ITSM and process improvement, incorporating new methodologies, tools, automations and AI (such as NowAssist or CoPilot) to enhance our incident management capabilities.
• Facilitate regular review meetings and post-implementation reviews to evaluate the impact of process improvements, gather feedback, and identify opportunities for further refinement.
• Partner with relevant teams, customers, leadership and steering committees to align ITSM process improvement initiatives with broader organizational goals and strategic objectives.
Qualifications:
Required:
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience in leading process improvement initiatives in ITSM within a large, complex IT environment.
• Robust understanding of ITSM principles, processes, and frameworks (e.g., ITIL), with ITIL and Lean Six Sigma certification preferred.
• Expertise in leading outcome driven tooling initiatives such as ServiceNow, enterprise monitoring tools, AI and policy as code practices.
• Demonstrated expertise in process analysis, design, and optimization, with a track record of driving measurable improvements.
• Excellent project management skills, with the ability to develop and execute detailed project plans, manage resources, and track progress against milestones and deliverables.
• Excellent analytical and problem-solving abilities, with the ability to analyze complex issues, identify root causes, and develop pragmatic solutions.
• Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and influence change at all levels of the organization.
• Flexibility to adapt to changing priorities and work effectively in a fast-paced, dynamic environment.
Preferred:
• ITIL and Lean Six Sigma certification preferred.
Company:
Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services. Founded in 1845, the company is headquartered in London, GBR, with a team of 10001+ employees. The company is currently Late Stage.