The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on incident, problem, change, and release management processes while collaborating with cross-functional ...
The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on incident, problem, change, and release management processes while collaborating with cross-functional ...
Senior Incident Management Practice Engineer
Nashville, TN · On-site +1
$110K - $151K/yr
The engineer works across technology, SRE, and ITSM teams to drive consistency, eliminate silos, and ensure incident management is tightly integrated with upstream and downstream processes. A core ...
Senior Incident Management Practice Engineer
Nashville, TN · On-site +1
$110K - $151K/yr
The engineer works across technology, SRE, and ITSM teams to drive consistency, eliminate silos, and ensure incident management is tightly integrated with upstream and downstream processes. A core ...
Senior Incident Management Practice Engineer
Nashville, TN · On-site +1
$110K - $151K/yr
The engineer works across technology, SRE, and ITSM teams to drive consistency, eliminate silos, and ensure incident management is tightly integrated with upstream and downstream processes. A core ...
Senior Incident Management Practice Engineer
Nashville, TN · On-site +1
$110K - $151K/yr
The engineer works across technology, SRE, and ITSM teams to drive consistency, eliminate silos, and ensure incident management is tightly integrated with upstream and downstream processes. A core ...
Leverages ITSM processes to track Changes to products via change management process and system for service operations visibility. * Add infrastructure and other CMDB assets/relationships as needed ...
Leverages ITSM processes to track Changes to products via change management process and system for service operations visibility. * Add infrastructure and other CMDB assets/relationships as needed ...
Leverages ITSM processes to track Changes to products via change management process and system for service operations visibility. * Add infrastructure and other CMDB assets/relationships as needed ...
Leverages ITSM processes to track Changes to products via change management process and system for service operations visibility. * Add infrastructure and other CMDB assets/relationships as needed ...
Leverages ITSM processes to track Changes to products via change management process and system for service operations visibility. * Add infrastructure and other CMDB assets/relationships as needed ...
Leverages ITSM processes to track Changes to products via change management process and system for service operations visibility. * Add infrastructure and other CMDB assets/relationships as needed ...
Coordinates any downtimes, upgrades and change schedules, Leverages ITSM processes to track Changes to products via change management process and system for service operations visibility. * Add ...
Coordinates any downtimes, upgrades and change schedules, Leverages ITSM processes to track Changes to products via change management process and system for service operations visibility. * Add ...
Leverages ITSM processes to track Changes to products via change management process and system for service operations visibility. * Add infrastructure and other CMDB assets/relationships as needed ...
Leverages ITSM processes to track Changes to products via change management process and system for service operations visibility. * Add infrastructure and other CMDB assets/relationships as needed ...
IT Service Management Lead
Memphis, TN · On-site
... ITSM program and processes, provide gap analysis and lead the implementation of the new software ... Experienced in Service Management delivery * Experienced in ITIL * Experienced in requirements ...
IT Service Management Lead
Memphis, TN · On-site
... ITSM program and processes, provide gap analysis and lead the implementation of the new software ... Experienced in Service Management delivery * Experienced in ITIL * Experienced in requirements ...
Business Operations Lead
Franklin, TN · On-site
Strong expertise in ITIL frameworks, ITSM lifecycle, and service management processes (incident, problem, change, availability, knowledge management, etc.). * Experience with ITSM tools (e.g ...
Business Operations Lead
Franklin, TN · On-site
Strong expertise in ITIL frameworks, ITSM lifecycle, and service management processes (incident, problem, change, availability, knowledge management, etc.). * Experience with ITSM tools (e.g ...
Business Operations Lead
Franklin, TN · Hybrid
Strong expertise in ITIL frameworks, ITSM lifecycle, and service management processes (incident, problem, change, availability, knowledge management, etc.). * Experience with ITSM tools (e.g ...
Business Operations Lead
Franklin, TN · Hybrid
Strong expertise in ITIL frameworks, ITSM lifecycle, and service management processes (incident, problem, change, availability, knowledge management, etc.). * Experience with ITSM tools (e.g ...
Experience with ServiceNow ITSM , including incident lifecycle management and reporting * Strong analytical skills with the ability to correlate data across multiple systems and platforms
Experience with ServiceNow ITSM , including incident lifecycle management and reporting * Strong analytical skills with the ability to correlate data across multiple systems and platforms
Experience with ServiceNow ITSM , including incident lifecycle management and reporting * Strong analytical skills with the ability to correlate data across multiple systems and platforms
Experience with ServiceNow ITSM , including incident lifecycle management and reporting * Strong analytical skills with the ability to correlate data across multiple systems and platforms
Experience with ServiceNow ITSM , including incident lifecycle management and reporting * Strong analytical skills with the ability to correlate data across multiple systems and platforms
Experience with ServiceNow ITSM , including incident lifecycle management and reporting * Strong analytical skills with the ability to correlate data across multiple systems and platforms
... ITSM programs and the use of ServiceNow. • Excellent troubleshooting, technical/ creative problem-solving and analytical ability. • Strong technical skills. • Strong project management ...
... ITSM programs and the use of ServiceNow. • Excellent troubleshooting, technical/ creative problem-solving and analytical ability. • Strong technical skills. • Strong project management ...
Be Seen First
Desktop Support Associate
Nashville, TN · On-site
$28/hr
Handle tickets in a timely manner in ITSM tool. * Respond to incidents via tickets or another request by end-users on-site. * Work independently and collaboratively with managers or other technicians.
Quick apply
Be Seen First
Desktop Support Associate
Nashville, TN · On-site
$28/hr
Handle tickets in a timely manner in ITSM tool. * Respond to incidents via tickets or another request by end-users on-site. * Work independently and collaboratively with managers or other technicians.
Cloud Solution Engineer
Nashville, TN · Hybrid
Company Description TekWissen is a global management consulting, technological service and ... ITSM exposure Team player with strong work ethic, committed to hard work. Additional Information ...
Cloud Solution Engineer
Nashville, TN · Hybrid
Company Description TekWissen is a global management consulting, technological service and ... ITSM exposure Team player with strong work ethic, committed to hard work. Additional Information ...
IT Support Analyst II
Memphis, TN · On-site
Manage incidents and service requests through the ITSM platform (e.g., Atlassian/Jira) * Meet established SLA and KPI targets. * Document troubleshooting steps, root causes, and resolutions.
IT Support Analyst II
Memphis, TN · On-site
Manage incidents and service requests through the ITSM platform (e.g., Atlassian/Jira) * Meet established SLA and KPI targets. * Document troubleshooting steps, root causes, and resolutions.
IT Vendor Financials & Contract Manager
Nashville, TN · On-site +1
Strategic Portfolio Management (SPM) * IT Service Management (ITSM) * 1+ year working on vendor financial management (budgeting, forecasting, cost optimization) * Bachelors Degree in Business ...
IT Vendor Financials & Contract Manager
Nashville, TN · On-site +1
Strategic Portfolio Management (SPM) * IT Service Management (ITSM) * 1+ year working on vendor financial management (budgeting, forecasting, cost optimization) * Bachelors Degree in Business ...
IT Vendor Financials & Contract Manager
Memphis, TN · On-site +1
Strategic Portfolio Management (SPM) * IT Service Management (ITSM) * 1+ year working on vendor financial management (budgeting, forecasting, cost optimization) * Bachelors Degree in Business ...
IT Vendor Financials & Contract Manager
Memphis, TN · On-site +1
Strategic Portfolio Management (SPM) * IT Service Management (ITSM) * 1+ year working on vendor financial management (budgeting, forecasting, cost optimization) * Bachelors Degree in Business ...
Itsm Manager information
See Tennessee salary details
$13.83 - $19.41
3% of jobs
$19.41 - $24.99
4% of jobs
$24.99 - $30.57
3% of jobs
$30.57 - $36.15
5% of jobs
$39.64 is the 25th percentile. Wages below this are outliers.
$36.15 - $41.73
15% of jobs
$41.73 - $47.31
8% of jobs
$47.31 - $52.89
6% of jobs
The median wage is $55.41 / hr.
$52.89 - $58.47
11% of jobs
$58.47 - $64.05
12% of jobs
$67.43 is the 75th percentile. Wages above this are outliers.
$64.05 - $69.64
13% of jobs
$69.64 - $75.22
20% of jobs
$13
$53
$75
How much do itsm manager jobs pay per hour?
As of Aug 6, 2026, the average hourly pay for itsm manager in Tennessee is $53.17, according to ZipRecruiter salary data. Most workers in this role earn between $38.82 and $68.66 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an ITSM Manager?
To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.
What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?
An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.
What does an ITSM Manager do?
An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.
What is the difference between Itsm Manager vs Service Desk Manager?
| Aspect | Itsm Manager | Service Desk Manager |
|---|---|---|
| Primary Focus | Oversees IT service management processes, ensuring efficient delivery and compliance | Manages daily service desk operations, customer support, and incident resolution |
| Certifications | ITIL, COBIT, PMP often preferred | ITIL, HDI certifications common |
| Work Environment | Strategic, process-oriented, cross-departmental | Operational, customer-facing, team management |
| Industry Usage | IT service providers, large enterprises | IT support centers, corporate IT departments |
While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.
What are the most commonly searched types of Itsm jobs in Tennessee? The most popular types of Itsm jobs in Tennessee are:
What are popular job titles related to Itsm Manager jobs in Tennessee? For Itsm Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Itsm Manager jobs in Tennessee look for? The top searched job categories for Itsm Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Itsm Manager jobs? Cities in Tennessee with the most Itsm Manager job openings:
Deloitte rating
8.2
Based on 92 frontline employees who took The Breakroom Quiz
46th of 150 rated financial services
Job description
Job Summary:
Deloitte Global is the engine of the Deloitte network, delivering strategic programs and services. The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on incident, problem, change, and release management processes while collaborating with cross-functional teams to implement changes and drive organizational improvement.
Responsibilities:
• Design ITSM and CMDB Processes
• Lead the assessment and analysis of our current ITSM process, identifying areas for improvement, inefficiencies, and opportunities for modernization.
• Develop and implement a comprehensive roadmap for process improvement initiatives, outlining key objectives, milestones, and timelines for modernizing our incident management process.
• Collaborate closely with stakeholders from various departments, including IT operations, service desk, and business units, to gather input, requirements, and feedback for process improvement initiatives.
• Drive the design and implementation of new ITSM workflows, procedures, and tools (including ServiceNow and the Common Service Data Model) to improve service levels.
• Refresh key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of the ITSM process, tracking progress and identifying areas for further optimization.
• Act as a subject matter expert on ITSM and CMDB best practices, providing guidance, training, and support to internal teams to foster a culture of continuous improvement and excellence.
• Stay abreast of industry trends, emerging technologies, and best practices in ITSM and process improvement, incorporating new methodologies, tools, automations and AI (such as NowAssist or CoPilot) to enhance our incident management capabilities.
• Facilitate regular review meetings and post-implementation reviews to evaluate the impact of process improvements, gather feedback, and identify opportunities for further refinement.
• Partner with relevant teams, customers, leadership and steering committees to align ITSM process improvement initiatives with broader organizational goals and strategic objectives.
Qualifications:
Required:
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience in leading process improvement initiatives in ITSM within a large, complex IT environment.
• Robust understanding of ITSM principles, processes, and frameworks (e.g., ITIL), with ITIL and Lean Six Sigma certification preferred.
• Expertise in leading outcome driven tooling initiatives such as ServiceNow, enterprise monitoring tools, AI and policy as code practices.
• Demonstrated expertise in process analysis, design, and optimization, with a track record of driving measurable improvements.
• Excellent project management skills, with the ability to develop and execute detailed project plans, manage resources, and track progress against milestones and deliverables.
• Excellent analytical and problem-solving abilities, with the ability to analyze complex issues, identify root causes, and develop pragmatic solutions.
• Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and influence change at all levels of the organization.
• Flexibility to adapt to changing priorities and work effectively in a fast-paced, dynamic environment.
Preferred:
• ITIL and Lean Six Sigma certification preferred.
Company:
Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services. Founded in 1845, the company is headquartered in London, GBR, with a team of 10001+ employees. The company is currently Late Stage.
Deloitte Global is the engine of the Deloitte network, delivering strategic programs and services. The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on incident, problem, change, and release management processes while collaborating with cross-functional teams to implement changes and drive organizational improvement.
Responsibilities:
• Design ITSM and CMDB Processes
• Lead the assessment and analysis of our current ITSM process, identifying areas for improvement, inefficiencies, and opportunities for modernization.
• Develop and implement a comprehensive roadmap for process improvement initiatives, outlining key objectives, milestones, and timelines for modernizing our incident management process.
• Collaborate closely with stakeholders from various departments, including IT operations, service desk, and business units, to gather input, requirements, and feedback for process improvement initiatives.
• Drive the design and implementation of new ITSM workflows, procedures, and tools (including ServiceNow and the Common Service Data Model) to improve service levels.
• Refresh key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of the ITSM process, tracking progress and identifying areas for further optimization.
• Act as a subject matter expert on ITSM and CMDB best practices, providing guidance, training, and support to internal teams to foster a culture of continuous improvement and excellence.
• Stay abreast of industry trends, emerging technologies, and best practices in ITSM and process improvement, incorporating new methodologies, tools, automations and AI (such as NowAssist or CoPilot) to enhance our incident management capabilities.
• Facilitate regular review meetings and post-implementation reviews to evaluate the impact of process improvements, gather feedback, and identify opportunities for further refinement.
• Partner with relevant teams, customers, leadership and steering committees to align ITSM process improvement initiatives with broader organizational goals and strategic objectives.
Qualifications:
Required:
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience in leading process improvement initiatives in ITSM within a large, complex IT environment.
• Robust understanding of ITSM principles, processes, and frameworks (e.g., ITIL), with ITIL and Lean Six Sigma certification preferred.
• Expertise in leading outcome driven tooling initiatives such as ServiceNow, enterprise monitoring tools, AI and policy as code practices.
• Demonstrated expertise in process analysis, design, and optimization, with a track record of driving measurable improvements.
• Excellent project management skills, with the ability to develop and execute detailed project plans, manage resources, and track progress against milestones and deliverables.
• Excellent analytical and problem-solving abilities, with the ability to analyze complex issues, identify root causes, and develop pragmatic solutions.
• Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and influence change at all levels of the organization.
• Flexibility to adapt to changing priorities and work effectively in a fast-paced, dynamic environment.
Preferred:
• ITIL and Lean Six Sigma certification preferred.
Company:
Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services. Founded in 1845, the company is headquartered in London, GBR, with a team of 10001+ employees. The company is currently Late Stage.