Remote Itsm Jobs in Tennessee (NOW HIRING)

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We are looking for a highly capable Senior Applied AI Engineer to support advanced AI initiatives focused on generative AI, embeddings, and ServiceNow data integration.
The focus of this role is the advancement of AI capabilities in the IT Service Management (ITSM) space. The hiring team owns a large data store in Databricks Unity Catalog containing all ITSM data that this role will leverage for their work. You will work closely with data engineering and business teams to deliver scalable, intelligent solutions using Databricks and Azure.
Come join our Fortune #40, Best Places to Work company and help us make a difference as we help our members achieve their best health!

Key Responsibilities:

• Contribute to software projects emphasizing AI systems in VSCode/Pycharm, GitHub, and Databricks.

• Deploy and maintain AI systems across Databricks and Microsoft Azure services such as Azure Kubernetes Service.

• Maintain and extend internal APIs, SDKs, and clients that support our projects.

• Actively participate in architecting software and cloud solutions.

• Communicate clearly with adjacent teams and stakeholders and manage expectations.

Why Join Us:

• Work on high-impact AI and ML projects with real enterprise data.

• Collaborative team environment.

• Exposure to cutting-edge tools and technologies.

• Opportunity to contribute to strategic initiatives with visibility across the organization.

Use your skills to make an impact

Required Qualifications:

• 3+ years of strong, hands-on experience with Python.

• Comfort thinking in terms of engineering systems, not coding scripts.

• Familiarity with Databricks (including Unity Catalog, MLflow, and notebooks).

• Strong experience with GitHub (commits, pull requests, integrations).

• Ability to lead technical walkthroughs and articulate design decisions.

• Experience deploying apps, servers, or ML models in a production setting.

Preferred Qualifications:

• Experience creating CICD workflows in GitHub and/or ADO.

• Familiarity with ServiceNow data models.

• Familiarity with RAG architecture, vector databases, or agentic orchestration.

• Familiarity with developing APIs and clients. Bonus points for MCP experience.

• JavaScript familiarity.

• Excellent communication skills.

Additional Notes:

• An active GitHub is required and will be requested if selected to move forward.

• Selected candidates may be asked to complete a small take-home assessment prior to being interviewed and may be asked to do a project walkthrough and pair programming in the interview.

• This is an advanced engineering role requiring a very technical skillset. Candidates with hands-on experience building, deploying, and supporting AI solutions and software will be most successful in this position.

Work Style:

This position's work style is remote from any of the locations listed below. You must reside in close proximity to one of these locations.

Market Location Options:

• Louisville, KY

• Dallas/Frisco, TX

• Washington, DC (Arlington, VA)

• Fort Lauderdale, FL

• Tampa, FL

• Atlanta, GA

• Charlotte, NC

• Chicago, IL

• Nashville, TN

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$142,300 - $195,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.