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Remote Itsm Jobs in Tennessee (NOW HIRING)

Pomeroy

AI Developer

Knoxville, TN · Remote

Flexible / Remote with global collaboration Role Overview We are looking for a hands-on AI ... Qualifications Required Experience * 5+ years in ITSM, Service Desk, IT Operations optimization and ...

New

kgs

AWS Connect Admin

Nashville, TN · Remote

$17.50 - $24/hr

This position is Remote. We offer competitive compensation and an extraordinary benefits package ... Support the administration and maintenance of AWS Connect integrations with the ServiceNow ITSM ...

kgs

AWS Connect Admin

Nashville, TN · Remote

$17.50 - $24/hr

This position is Remote. We offer competitive compensation and an extraordinary benefits package ... Support the administration and maintenance of AWS Connect integrations with the ServiceNow ITSM ...

All JobsItsm JobsRemote Itsm JobsRemote Itsm Jobs in Tennessee

Remote Itsm information

What is a remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.

How does a remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What are the key skills and qualifications needed to thrive as a remote ITSM professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are the most commonly searched types of Itsm jobs in Tennessee?

The most popular types of Itsm jobs in Tennessee are:

What are popular job titles related to Remote Itsm jobs in Tennessee?

For Remote Itsm jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Itsm jobs in Tennessee look for?

The top searched job categories for Remote Itsm jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Itsm jobs?

Cities in Tennessee with the most Remote Itsm job openings:

Remote Itsm jobs near you
Infographic showing various Remote Itsm job openings in Tennessee as of August 2026, with employment types broken down into 82% Full Time, 4% Part Time, 1% Temporary, and 13% Contract. Highlights an 79% Physical, 9% Hybrid, and 12% Remote job distribution.

IT Business Process Administrator

Nashville, TN • Remote

Pillsbury Winthrop Shaw Pittman Llp
Law Firms • 1 - 5K employees
Learn more about Pillsbury Winthrop Shaw Pittman Llpexternal

$110K - $135K/yr

Full-time

Posted 5 days ago

Job description

Nashville, TennesseeJob Description

We are seeking a highly skilled and versatile individual with a blend of technical and functional expertise in ServiceNow. This role blends deep platform administration, solution architecture, and hands-on development to manage enterprise-grade implementations across ITSM, ITAM, SPM, and emerging AI/automation workstreams.

Key Responsibilities:

  • Develop quality software and web applications; Analyze and maintain existing software applications

  • Design highly scalable, testable code; Discover and fix programming bugs

  • 3rd party integration development (REST, SOAP, mid servers, etc)

  • Manage scalable ServiceNow solutions across ITSM, ITAM, SPM, and emerging AI/automation workstreams

  • Platform administration including instance health, upgrade planning, patch management, and platform governance

  • Design and develop complex customizations: business rules, client scripts, script includes, UI policies, ACLs, Flow Designer, and Integration Hub spokes

  • Work independently with customers on implementations and remote services

  • Troubleshoot basic configuration/script issues

  • Attend requirements review and validation sessions as needed; Participate in SCRUM calls

  • Utilize strong written and verbal communication skills

  • Stay on time and on task with assigned customer work

  • Proven experience in ServiceNow platform capabilities and product offerings, including but not limited to ITSM, ITAM, SPM, GRC, ITOM, and App Engine.

  • Hands-on experience implementing at least one ServiceNow product offering

Requirements:

  • 7+ years in enterprise technology, with a minimum of 4 years hands-on ServiceNow development and administration; Minimum 2 years supporting legal or professional services environments

  • ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) strongly preferred

  • Proven experience across multiple ServiceNow product suites: ITSM, ITAM, SPM, ITOM, GRC, or App Engine;

  • Experience with ServiceNow AI/automation capabilities - Virtual Agent, Predictive Intelligence, Now Assist - a plus

  • Strong command of JavaScript, REST/SOAP integrations, and ServiceNow scripting APIs

  • Exceptional written and verbal communication skills; comfortable presenting to senior stakeholders; Strong problem-solving abilities to address complex IT challenges

The expected salary range for this position is $110,000 - $135,000. Final compensation will be determined based on several factors, including but not limited to, relevant experience, qualifications, skill set, and geographic location.

Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.

If you require an accommodation in order to apply for a position, please contact us at PillsburyWorkday@pillsburylaw.com.

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