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Remote Triage Engineer Jobs in Tennessee (NOW HIRING)

Senior Insider Threat Engineer

Nashville, TN · On-site +1

$110K - $151K/yr

Become a part of our caring community (Remote role, though selected candidate is required to live ... Alert Triage & Tuning - Investigate Purview-generated alerts, perform root-cause analysis on false ...

Senior Controls Engineer

Nashville, TN · On-site +1

$115K - $155K/yr

Lead onsite and remote startup and commissioning activities, including development and execution of ... triage and resolution of customer issues * Partner crossfunctionally with Controls Engineering ...

Senior Insider Threat Engineer

Nashville, TN · On-site +1

$110K - $151K/yr

Become a part of our caring community (Remote role, though selected candidate is required to live ... Alert Triage & Tuning - Investigate Purview-generated alerts, perform root-cause analysis on false ...

Senior Insider Threat Engineer

Nashville, TN · On-site +1

$110K - $151K/yr

Become a part of our caring community (Remote role, though selected candidate is required to live ... Alert Triage & Tuning - Investigate Purview-generated alerts, perform root-cause analysis on false ...

... triage, training, cutover activities, and solution adoption A successful candidate would possess ... Bachelor's degree in Computer Science, Information Systems, Cyber Security, Engineering ...

... triage, training, cutover activities, and solution adoption A successful candidate would possess ... Bachelor's degree in Computer Science, Information Systems, Cyber Security, Engineering ...

... triage, training, cutover activities, and solution adoption A successful candidate would possess ... Bachelor's degree in Computer Science, Information Systems, Cyber Security, Engineering ...

Remote Triage Engineer information

What is the difference between Remote Triage Engineer vs Remote Support Engineer?

AspectRemote Triage EngineerRemote Support Engineer
Required CredentialsTechnical certifications, relevant IT or engineering degreesTechnical certifications, relevant IT or customer support experience
Work EnvironmentTechnical teams, troubleshooting, diagnosticsCustomer support, issue resolution, troubleshooting
Employer & Industry UsageTech companies, IT service providersTech companies, software vendors, hardware providers
Common Search & ComparisonYesYes

Remote Triage Engineers focus on diagnosing and prioritizing technical issues, often working closely with engineering teams. Remote Support Engineers handle customer inquiries, resolve technical problems, and provide user assistance. While both roles require technical knowledge and certifications, Triage Engineers are more involved in technical diagnostics, whereas Support Engineers focus on customer communication and issue resolution.

What are the key skills and qualifications needed to thrive as a remote triage engineer, and why are they important?

To thrive as a Remote Triage Engineer, you need a solid understanding of software troubleshooting, networking fundamentals, and incident management, often supported by a degree in computer science or related field. Familiarity with ticketing systems (like Jira or Zendesk), remote diagnostic tools, and technical documentation processes is typically required. Strong analytical thinking, effective communication, and the ability to stay calm under pressure are crucial soft skills in this role. These skills are vital for efficiently diagnosing issues, minimizing downtime, and ensuring high-quality support for clients and internal teams.

What is a remote triage engineer?

Remote Triage Engineers are IT professionals who assess, diagnose, and resolve technical issues for clients or end-users from a remote location. They act as the first line of support, identifying the root causes of problems and determining the appropriate course of action—whether it's resolving the issue themselves or escalating it to specialized teams. Their work involves troubleshooting software, hardware, or network issues, communicating clearly with users, and maintaining detailed records of incidents. Remote Triage Engineers play a crucial role in minimizing downtime and ensuring efficient technical support for organizations.

How does a remote triage engineer collaborate with other technical teams to resolve customer issues?

As a Remote Triage Engineer, you will act as the initial technical contact for incoming support cases, working closely with engineering, product, and customer support teams. Your role involves gathering detailed information, replicating issues, and prioritizing cases before escalating them to specialized engineers or developers. Effective communication and documentation are crucial, as you'll provide clear summaries and updates to ensure smooth hand-offs and efficient problem resolution. This collaborative approach helps streamline the troubleshooting process and enhances the customer experience.

What are popular job titles related to Remote Triage Engineer jobs in Tennessee?

For Remote Triage Engineer jobs in Tennessee, the most frequently searched job titles are:

What cities in Tennessee are hiring for Remote Triage Engineer jobs?

Cities in Tennessee with the most Remote Triage Engineer job openings:

Infographic showing various Remote Triage Engineer job openings in Tennessee as of August 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

Senior Insider Threat Engineer

Humana

Nashville, TN • On-site, Remote

$110K - $151K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago


Humana rating

8.0

Company rating: 8.0 out of 10

Based on 265 frontline employees who took The Breakroom Quiz

164th of 308 rated insurance


Job description

Become a part of our caring community
(Remote role, though selected candidate is required to live within approx 60 mins of one of the following metro locations( Louisville KY, DC Metro, Dallas metro, Fort Lauderdale/Tampa, NYC, Chicago, Boston, Charlotte NC, Atlanta or Nashville.The Senior Insider Threat Engineer is responsible for the configuration, tuning, and day-to-day optimization of enterprise insider threat technologies at Humana. Reporting to the Insider Threat Lead, this role ensures insider threat capabilities are effectively integrated into Humana's threat management ecosystem to detect, investigate, and mitigate insider risks. The position partners with Security Operations, HR, Legal, Compliance, and enterprise business partners to safeguard company assets, sensitive data, and workforce trust.

Key Responsibilities

Purview Technology Operations - Configure, tune, and maintain Microsoft Purview Insider Risk Management (IRM), Communication Compliance (CC) policies to support enterprise insider threat detection.

Policy & Use Case Development - Build and refine IRM policies, CC policies, sensitive information types (SITs), trainable classifiers, and adaptive scopes that identify both negligent and malicious insider risk activities.

Alert Triage & Tuning - Investigate Purview-generated alerts, perform root-cause analysis on false positives, and execute tuning cycles to improve signal fidelity and reduce analyst fatigue.

eDiscovery & Investigative Support - Leverage Microsoft Purview eDiscovery (Standard and Premium) to support insider threat investigations, legal hold requests, and HR/Legal inquiries, including case creation, custodian management, search, review, and defensible export of evidence.

Endpoint Insider Threat Monitoring - Operate and tune Proofpoint Insider Threat Management (ITM) to capture user activity telemetry, screen captures, and file movement evidence, ensuring detection rules and policies remain aligned with current insider risk use cases.

Cross-Platform Correlation - Correlate Purview and Proofpoint ITM telemetry with SIEM, UEBA, and EDR data sources (e.g., Splunk, Defender XDR) to enrich investigations and surface higher-confidence insider risk signals.

Governance & Framework Alignment - Support the development and maintenance of policies, procedures, and technical standards for Purview- and Proofpoint-based insider threat controls aligned with industry best practices.

Automation & Tooling - Develop scripts and queries (KQL, PowerShell, Graph API) to automate policy deployment, reporting, and operational health checks across Purview workloads.

Metrics & Reporting - Track KPIs/KRIs (e.g., alert volume, MTTR, policy efficacy, false positive rate) and produce operational reporting on platform health and detection coverage.

Regulatory Support - Ensure insider threat technologies and practices meet requirements under HIPAA, HITRUST, PCI-DSS, SOC2, and related regulatory frameworks.

Required Qualifications

5+ years of experience in cybersecurity with a focus on insider threat, data loss prevention, information protection, and/or compliance technologies.

Hands-on experience configuring and tuning Microsoft Purview Insider Risk Management, Communication Compliance, and DLP, including policy design, scoping, and alert triage.

Experience supporting eDiscovery activities (Microsoft Purview eDiscovery Standard/Premium or comparable platform) in support of investigations or legal holds.

Working knowledge of endpoint insider threat monitoring platforms such as Proofpoint Insider Threat Management (ITM) or equivalent (e.g., DTEX, Teramind).

Working knowledge of insider threat tactics, techniques, and procedures (TTPs), including data exfiltration, fraud, IP theft, and sabotage.

Proficiency with KQL and PowerShell for querying, automation, and policy management across the Microsoft 365 / Purview ecosystem.

Strong communication skills, with the ability to translate technical findings into business risk language for both peers and leadership.

Preferred Qualifications

Microsoft Certified: Information Security Administrator Associate (SC 401)

Additional certifications in insider threat or cybersecurity (e.g., ITPM, ITVA, CISSP, CISM).

Bachelor's degree or higher in Cybersecurity, Information Technology, Data Science, or related field.

Hands-on experience with Claude Code or similar agentic AI development tools to build internal utilities, automate policy/detection artifact generation, and support insider threat operations.

Familiarity with Microsoft Graph API, adaptive scopes, sensitivity labels, and trainable classifier development.

Hands-on experience administering Proofpoint Insider Threat Management (ITM), including agent deployment, rule tuning, and evidence handling.

Experience integrating Purview and Proofpoint signals with SIEM/UEBA platforms (e.g., Splunk, Defender XDR) for enriched investigations.


Use your skills to make an impact
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$97,900 - $133,500 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.


What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Humana logo

About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

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