Remote Triage Engineer Jobs in Tennessee (NOW HIRING)

Description

JOB TITLE: Senior Network Engineer and   Firewall Implementation

 CLASSIFICATION: Full Time

 EXPERIENCE: 7 years of experience in network and firewall   management

 REPORTS TO: Director, Security Operation   Center

POSITION SUMMARY

The Senior Network Engineer and Firewall Implementation is a dual role member of the Managed Security Services (MSS) Team and is responsible for helping the MSS and Managed Cloud Teams implement, manage and maintain client firewalls and switches.  This role will be an escalation and confirmation point in the process of event triage and response for client firewall, switching, and VPN related issues and must be able to perform many different tasks within the SOC and mentor other SOC resources to further expand the SOC's capabilities and capacity to grow, with a focus on extending the firewall and network administration capabilities within the team.

This position will require maintenance and support work outside of normal business hours (8 am - 5 pm) Eastern including nights and weekends at times based on client requirements and change management windows.

SPECIFIC JOB RESPONSIBILITIES

Fully able to setup and implement new firewalls and network infrastructure without assistance

Work with other Network Engineers to manage and support client firewalls

Monitor and triage cybersecurity incidents and event triggers from client firewalls

Provide teaching and mentoring the entire SOC on Network related items

Document security incident use cases, help develop and update procedures for management scale

Provide remote support to customers for firewall, VPN (Client and P2P), and other related issues

Participate in after-hours upgrades, troubleshooting, and on-call availability as needed

 Other Duties:

o Remain engaged with technical forums and user groups

o Other relevant tasks as directed by department leadership

EXPERIENCE REQUIRED

7+ years of working knowledge of firewall, networking, and security-related information technologies

QUALIFICATIONS, SKILLS & KNOWLEDGE REQUIREMENTS 

Knowledge of various firewalls types with required experience with Fortinet or Cisco

Experience with administering common network services, such as DNS, DHCP, NTP, etc.

Demonstrated ability to analyze, triage, and remediate firewall and network related issues

Excellent verbal and written communication skills

Experience in troubleshooting in a technical environment

Excellent analytical and problem-solving skills

Superior customer service skills

Have or acquire one or more certifications in the cybersecurity domain including, but not limited to:

CCENT, CCNA, NSE4 and above, PCNSE, etc.

CISCO, Fortinet, Microsoft, Network +, Security+

WORK ENVIRONMENT

Currently Clearwater is "virtual" company and all colleagues work remotely.

Work remotely and provide own computer, printer/scanner, computer audio capability, cell phone, Internet service, and Microsoft Office software.

This position may require occasional travel for training and meetings. Projected <5%.