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Remote Triage Engineer Jobs (NOW HIRING)

NAVA Software Solutions

Data Engineer - Remote

Manhattan, NY · On-site +1

$126.10K - $151.40K/yr

Data Engineer Location: Remote Project Duration: 6-12 months Responsibilities: * Analysis, design ... Daily triage of bugs and tasks. * Create documentation for applications and processes. * Enforce ...

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$38K

$115.9K

$191.5K

How much do remote triage engineer jobs pay per year?

As of May 30, 2026, the average yearly pay for remote triage engineer in the United States is $115,864.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $151,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Triage Engineer, and why are they important?

To thrive as a Remote Triage Engineer, you need a solid understanding of software troubleshooting, networking fundamentals, and incident management, often supported by a degree in computer science or related field. Familiarity with ticketing systems (like Jira or Zendesk), remote diagnostic tools, and technical documentation processes is typically required. Strong analytical thinking, effective communication, and the ability to stay calm under pressure are crucial soft skills in this role. These skills are vital for efficiently diagnosing issues, minimizing downtime, and ensuring high-quality support for clients and internal teams.

How does a Remote Triage Engineer collaborate with other technical teams to resolve customer issues?

As a Remote Triage Engineer, you will act as the initial technical contact for incoming support cases, working closely with engineering, product, and customer support teams. Your role involves gathering detailed information, replicating issues, and prioritizing cases before escalating them to specialized engineers or developers. Effective communication and documentation are crucial, as you'll provide clear summaries and updates to ensure smooth hand-offs and efficient problem resolution. This collaborative approach helps streamline the troubleshooting process and enhances the customer experience.

What are Remote Triage Engineers?

Remote Triage Engineers are IT professionals who assess, diagnose, and resolve technical issues for clients or end-users from a remote location. They act as the first line of support, identifying the root causes of problems and determining the appropriate course of action—whether it's resolving the issue themselves or escalating it to specialized teams. Their work involves troubleshooting software, hardware, or network issues, communicating clearly with users, and maintaining detailed records of incidents. Remote Triage Engineers play a crucial role in minimizing downtime and ensuring efficient technical support for organizations.

What is the difference between Remote Triage Engineer vs Remote Support Engineer?

AspectRemote Triage EngineerRemote Support Engineer
Required CredentialsTechnical certifications, relevant IT or engineering degreesTechnical certifications, relevant IT or customer support experience
Work EnvironmentTechnical teams, troubleshooting, diagnosticsCustomer support, issue resolution, troubleshooting
Employer & Industry UsageTech companies, IT service providersTech companies, software vendors, hardware providers
Common Search & ComparisonYesYes

Remote Triage Engineers focus on diagnosing and prioritizing technical issues, often working closely with engineering teams. Remote Support Engineers handle customer inquiries, resolve technical problems, and provide user assistance. While both roles require technical knowledge and certifications, Triage Engineers are more involved in technical diagnostics, whereas Support Engineers focus on customer communication and issue resolution.

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What cities are hiring for Remote Triage Engineer jobs? Cities with the most Remote Triage Engineer job openings:
What are the most commonly searched types of Triage Engineer jobs? The most popular types of Triage Engineer jobs are:
What states have the most Remote Triage Engineer jobs? States with the most job openings for Remote Triage Engineer jobs include:
What job categories do people searching Remote Triage Engineer jobs look for? The top searched job categories for Remote Triage Engineer jobs are:
Remote Triage Engineer jobs near you
Infographic showing various Remote Triage Engineer job openings in the United States as of May 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $115,864 per year, or $55.7 per hour.
Senior Systems Integration Engineer

Senior Systems Integration Engineer

Agility Robotics

Fremont, CA • On-site, Remote

Other

Posted 12 days ago

Job description

Role Overview:
We are seeking a Systems Integration Engineer specialized in Software Issue Triage and Root Cause Analysis (RCA). Your main function is to conduct remote triage, utilizing log parsing, telemetry data, and video analysis, to identify failures with software root causes and ensure they are accurately dispositioned to the appropriate SW development teams. You will conduct deep-dive root cause analysis on novel failures occurring at the hardware-software interface, while simultaneously architecting the diagnostic scripts and tools required to streamline these investigations.

In this role you will move beyond basic data review to navigate ambiguous failure modes, develop automated diagnostic scripts, and create the technical documentation that drives software reliability across the fleet.

Issue Triage

  • Serve as a lead voice in the triage process, providing the expertise required to classify complex failures specifically as software, firmware, or system-level regressions.
  • Effectively disposition identified issues to the software organization, providing clean tickets (logs, video clips, and analysis) that allow developers to act quickly.
  • Manage and prioritize escalated SW-related investigations, making informed trade-offs to ensure that critical safety or performance risks are addressed first.

Root Cause Analysis

  • Lead end-to-end investigations into novel failures using deep-dive log review, telemetry analysis, and video diagnostics to pinpoint bugs at the software/hardware interface or unexpected system behaviors.
  • Develop and execute scripts or other data visualization tools to parse massive log sets and identify intermittent failure trends.
  • Leverage structured methodologies such as 5-Whys or Fishbone to move from a surface-level symptom to a definitive root cause. 

Continuous Improvement

  • Author and maintain "Gold Standard" RCA reports and troubleshooting guides that improve the technical autonomy of the broader triage team.
  • Promote a culture of rigorous documentation and data-driven problem-solving.
  • Create reusable diagnostic frameworks that automate the identification of known software issues, increasing the efficiency of the entire R&D loop.

Qualifications:

Experience:

  • 5+ years of experience in Systems Integration, Software-Hardware interface, or R&D with a focus on software on complex mechatronic or autonomous systems.
  • Proven experience using monitoring and observability platforms (e.g., Datadog, Splunk, or New Relic) to track system health and identify performance anomalies across a fleet.
  • Experience interacting with cloud-based storage and databases (e.g., AWS S3, SQL, or NoSQL) to retrieve and manage large-scale telemetry and video datasets.
  • Proven track record of navigating highly ambiguous software-hardware intersections to find definitive root causes.
  • Experience creating technical documentation or bug reports intended for software engineering audiences.
  • Preferred: Experience with HW/SW integration and design on HiL. 

Technical Expertise:

  • Mastery of log parsing via CLI and proficiency in using Python or similar scripting languages for data visualization and failure trend analysis.
  • Familiarity with database environments, specifically regarding data retrieval and log management.
  • Experience correlating video and/or HW symptoms with system telemetry to identify physical manifestations of software bugs.
  • Strong understanding of software stacks in robotics, including communication protocols (e.g., EtherCAT, CAN) and how they manifest in system logs.
  • Preferred: Experience with characterizing or troubleshooting  HW/SW interactions such as cameras, encoders, IMUs, or other sensors. 

Skills:

  • Ability to tackle  ambiguous, unprecedented problems and create reusable, scalable solutions.
  • Capacity to operate independently on  initiatives and proactively anticipate the needs for effective and efficient triage and RCA.
  • Exceptional ability to synthesize complex telemetry and video data into clear, actionable insights for software engineering stakeholders.

Education:

  • Bachelor's or Master's degree in Computer Science, Robotics, Electrical Engineering, or a related field.

This is an hybrid position at our Fremont, CA office.

The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to: job-related knowledge, skills, and experience. Agility Robotics is a multi-state employer and this salary range may not reflect positions who work in other locations. These ranges may be modified in the future.

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