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Remote Triage Engineer Jobs in New Mexico (NOW HIRING)

Medable, Inc.

Triage and respond to cloud security alerts and vulnerabilities; implement timely mitigations ... Partner with DevOps to implement secure baseline configurations and guardrails (network ...

Workiva

$21/hr

Triage and follow-up on inbound requests * Complete ad hoc reporting and analysis * Execute ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

$21/hr

Triage and follow-up on inbound requests * Complete ad hoc reporting and analysis * Execute ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

$21/hr

Triage and follow-up on inbound requests * Complete ad hoc reporting and analysis * Execute ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

$21/hr

Triage and follow-up on inbound requests * Complete ad hoc reporting and analysis * Execute ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

$21/hr

Triage and follow-up on inbound requests * Complete ad hoc reporting and analysis * Execute ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

$22/hr

Ability to quickly triage problems, identify root causes, and drive issue resolution * Experience ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

$22/hr

Ability to quickly triage problems, identify root causes, and drive issue resolution * Experience ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

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Remote Triage Engineer information

What is a remote triage engineer?

Remote Triage Engineers are IT professionals who assess, diagnose, and resolve technical issues for clients or end-users from a remote location. They act as the first line of support, identifying the root causes of problems and determining the appropriate course of action—whether it's resolving the issue themselves or escalating it to specialized teams. Their work involves troubleshooting software, hardware, or network issues, communicating clearly with users, and maintaining detailed records of incidents. Remote Triage Engineers play a crucial role in minimizing downtime and ensuring efficient technical support for organizations.

How does a remote triage engineer collaborate with other technical teams to resolve customer issues?

As a Remote Triage Engineer, you will act as the initial technical contact for incoming support cases, working closely with engineering, product, and customer support teams. Your role involves gathering detailed information, replicating issues, and prioritizing cases before escalating them to specialized engineers or developers. Effective communication and documentation are crucial, as you'll provide clear summaries and updates to ensure smooth hand-offs and efficient problem resolution. This collaborative approach helps streamline the troubleshooting process and enhances the customer experience.

What are the key skills and qualifications needed to thrive as a remote triage engineer, and why are they important?

To thrive as a Remote Triage Engineer, you need a solid understanding of software troubleshooting, networking fundamentals, and incident management, often supported by a degree in computer science or related field. Familiarity with ticketing systems (like Jira or Zendesk), remote diagnostic tools, and technical documentation processes is typically required. Strong analytical thinking, effective communication, and the ability to stay calm under pressure are crucial soft skills in this role. These skills are vital for efficiently diagnosing issues, minimizing downtime, and ensuring high-quality support for clients and internal teams.

What is the difference between Remote Triage Engineer vs Remote Support Engineer?

AspectRemote Triage EngineerRemote Support Engineer
Required CredentialsTechnical certifications, relevant IT or engineering degreesTechnical certifications, relevant IT or customer support experience
Work EnvironmentTechnical teams, troubleshooting, diagnosticsCustomer support, issue resolution, troubleshooting
Employer & Industry UsageTech companies, IT service providersTech companies, software vendors, hardware providers
Common Search & ComparisonYesYes

Remote Triage Engineers focus on diagnosing and prioritizing technical issues, often working closely with engineering teams. Remote Support Engineers handle customer inquiries, resolve technical problems, and provide user assistance. While both roles require technical knowledge and certifications, Triage Engineers are more involved in technical diagnostics, whereas Support Engineers focus on customer communication and issue resolution.

What are popular job titles related to Remote Triage Engineer jobs in New Mexico?

For Remote Triage Engineer jobs in New Mexico, the most frequently searched job titles are:

What job categories do people searching Remote Triage Engineer jobs in New Mexico look for?

The top searched job categories for Remote Triage Engineer jobs in New Mexico are:

What cities in New Mexico are hiring for Remote Triage Engineer jobs?

Cities in New Mexico with the most Remote Triage Engineer job openings:

Remote Triage Engineer jobs near you

Cloud Security Operations Engineer (GCP/AWS) - Remote

Medable, Inc.

Remote

Full-time

Medical, Dental, Vision

Re-posted yesterday

Key responsibilities

  • Administer and optimize security posture across multi-cloud (GCP/AWS) infrastructure, including native security services, IAM, logging, and threat detection.

  • Triage and respond to cloud security alerts and vulnerabilities, implementing mitigations, configuration changes, and patches.

  • Manage and harden security configurations for Kubernetes Engine environments, including cluster and node security settings, RBAC, pod security controls, network policies, and runtime security.

Job description

Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, agentic clinical trial platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.

Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.

1. Responsibilities
  • Work cross-functionally with Information Security Operations and Infrastructure/DevOps teams, to administer and optimize security posture across multi-cloud (GCP/AWS) infrastructure, including native security services, IAM, logging, and threat detection.
  • Triage and respond to cloud security alerts and vulnerabilities; implement timely mitigations, configuration changes, and patches.
  • Own configuration and hygiene for cloud security consoles (examples: GCP Security Command Center, Cloud Logging, Cloud Armor, KMS, IAM,etc.).
  • Partner with DevOps to implement secure baseline configurations and guardrails (network segmentation, least privilege, encryption, key management, secrets handling, egress controls), in alignment with industry standard frameworks such as CIS, NIST 800-53, OWASP Top 10, etc.
  • Run day-to-day vulnerability workflows: detection, prioritization, remediation, and validation across cloud services, hosts, containers, and third-party dependencies.
  • Manage and harden security configurations for Kubernetes Engine environments, including:
    • Cluster and node security settings, RBAC, pod security controls, network policies, admission controls, and runtime security, Image vulnerability scanning, container supply-chain controls, patch cadence and version lifecycle management for clusters/nodes and supporting components.
  • Support secure implementations/integrations of AI within cloud infrastructure, including:
    • Data protection controls (PII/PHI handling, encryption, retention, audit logging).
    • Network controls (private connectivity where feasible, egress restrictions, proxying, allowlists).
    • Usage monitoring, abuse prevention, and security reviews for AI-driven features/workflows.
    • Contributing to internal AI security standards (prompt/data handling guidance, logging strategy, third-party risk considerations).
  • Work cross-functionally with IS Risk and Compliance team to produce evidence and reporting to support internal security requirements and external compliance obligations (e.g., SOC 2 / ISO-aligned controls, healthcare and privacy expectations).
  • Participate in security incident response for cloud-related events, including containment and recovery actions.
  • Other duties as assigned.
2. Experience
  • 4+ years of hands-on experience in cloud security, DevSecOps, cloud engineering with security focus, or security operations in cloud environments or a combination of education and experience.
  • Experience in healthcare technology and/or regulated environments (privacy, audit evidence, security control documentation).
  • Practical experience administering security controls in GCP and AWS (IAM, logging, encryption/KMS, network security, cloud security services).
  • Experience securing Kubernetes environments, including RBAC, cluster hardening, workload controls, and patch/version management.
  • Strong vulnerability management experience (triage, remediation coordination, patching workflows, validation).
  • Experience supporting secure integrations of LLM/AI services (e.g., ChatGPT/Grok) in production systems, including data governance and key management.
3. Skills
  • Ability to work cross-functionally between InfoSec and Infrastructure/DevOps, and translate security requirements into implementable controls.
  • Comfort working from tickets/alerts through to implemented changes in production cloud environments.
  • Comfortable writing code in any one programming language: Javascript/Python/Bash.
  • Familiarity with Infrastructure-as-Code and automation concepts (Terraform/CloudFormation, CI/CD pipelines, scripting).
4. Education, Certifications, Licenses
  • Bachelor's degree in Cybersecurity, Information Technology, Computer Science or a related field preferred.
  • Security certifications (one or more): GCP Professional Cloud Security Engineer, CISSP, CCSP, Security+.
5. Travel Requirements

As required.

At Medable, we believe that our team of Medaballers is our greatest asset. That is why we are committed to your personal and professional well-being. Our rewards are more than just benefits - they demonstrate our commitment to providing an inclusive, healthy and rewarding experience for all our team members.

Flexible Work

  • Remote from the start, we believe in a flexible employee experience

Compensation

  • Competitive base salaries

  • Annual performance-based bonus

  • Stock options for employees, aligning personal achievements to Medable's success

Health and Wellness

  • Comprehensive medical, dental, and vision insurance coverage

  • Carrot Fertility Program

  • Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA)

  • Wellness program (Mental, Physical and Financial)

Recognition

  • Peer-to-peer recognition program, celebrating achievements and milestones

Community Involvement

  • Volunteer time off to support causes you care about

Medable is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or would like to request an accommodation due to a disability, please contact us athr@medable.com.

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