2

Remote Triage Engineer Jobs in Connecticut (NOW HIRING)

Senior Controls Engineer

Hartford, CT · On-site +1

$115K - $155K/yr

Lead onsite and remote startup and commissioning activities, including development and execution of ... triage and resolution of customer issues * Partner crossfunctionally with Controls Engineering ...

Senior Controls Engineer

Stamford, CT · On-site +1

$115K - $155K/yr

Lead onsite and remote startup and commissioning activities, including development and execution of ... triage and resolution of customer issues * Partner crossfunctionally with Controls Engineering ...

Remote Triage Engineer information

What is the difference between Remote Triage Engineer vs Remote Support Engineer?

AspectRemote Triage EngineerRemote Support Engineer
Required CredentialsTechnical certifications, relevant IT or engineering degreesTechnical certifications, relevant IT or customer support experience
Work EnvironmentTechnical teams, troubleshooting, diagnosticsCustomer support, issue resolution, troubleshooting
Employer & Industry UsageTech companies, IT service providersTech companies, software vendors, hardware providers
Common Search & ComparisonYesYes

Remote Triage Engineers focus on diagnosing and prioritizing technical issues, often working closely with engineering teams. Remote Support Engineers handle customer inquiries, resolve technical problems, and provide user assistance. While both roles require technical knowledge and certifications, Triage Engineers are more involved in technical diagnostics, whereas Support Engineers focus on customer communication and issue resolution.

What are the key skills and qualifications needed to thrive as a remote triage engineer, and why are they important?

To thrive as a Remote Triage Engineer, you need a solid understanding of software troubleshooting, networking fundamentals, and incident management, often supported by a degree in computer science or related field. Familiarity with ticketing systems (like Jira or Zendesk), remote diagnostic tools, and technical documentation processes is typically required. Strong analytical thinking, effective communication, and the ability to stay calm under pressure are crucial soft skills in this role. These skills are vital for efficiently diagnosing issues, minimizing downtime, and ensuring high-quality support for clients and internal teams.

What is a remote triage engineer?

Remote Triage Engineers are IT professionals who assess, diagnose, and resolve technical issues for clients or end-users from a remote location. They act as the first line of support, identifying the root causes of problems and determining the appropriate course of action—whether it's resolving the issue themselves or escalating it to specialized teams. Their work involves troubleshooting software, hardware, or network issues, communicating clearly with users, and maintaining detailed records of incidents. Remote Triage Engineers play a crucial role in minimizing downtime and ensuring efficient technical support for organizations.

How does a remote triage engineer collaborate with other technical teams to resolve customer issues?

As a Remote Triage Engineer, you will act as the initial technical contact for incoming support cases, working closely with engineering, product, and customer support teams. Your role involves gathering detailed information, replicating issues, and prioritizing cases before escalating them to specialized engineers or developers. Effective communication and documentation are crucial, as you'll provide clear summaries and updates to ensure smooth hand-offs and efficient problem resolution. This collaborative approach helps streamline the troubleshooting process and enhances the customer experience.
What are popular job titles related to Remote Triage Engineer jobs in Connecticut? For Remote Triage Engineer jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Remote Triage Engineer jobs in Connecticut look for? The top searched job categories for Remote Triage Engineer jobs in Connecticut are:
What cities in Connecticut are hiring for Remote Triage Engineer jobs? Cities in Connecticut with the most Remote Triage Engineer job openings:
Infographic showing various Remote Triage Engineer job openings in Connecticut as of June 2026, with employment types broken down into 75% Full Time, 20% Part Time, and 5% Contract. Highlights an 37% Physical, 2% Hybrid, and 61% Remote job distribution.

Senior Controls Engineer

Generac

Hartford, CT • On-site, Remote

$115K - $155K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 8 days ago


Generac Power Systems rating

7.0

Company rating: 7.0 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

350th of 487 rated machine equipment manufacturers


Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.


Ready to Power a Smarter World with us?


The Senior Controls Engineer serves as the technical lead for advanced microgrid control system projects within the Generac Microgrid Controls Team. This role owns projects endtoend-from sales handover through system development, commissioning, and ongoing operational support-while balancing handson technical execution with process improvement and crossfunctional collaboration.

This position plays a critical role in supporting a growing portfolio of microgrid projects, including live customer systems, and requires strong accountability, technical depth, and comfort operating in customerfacing, highpressure environments. In addition to project delivery, the Senior Controls Engineer contributes to team performance by mentoring peers, supporting knowledge sharing, and helping evolve project execution standards and processes. The role can be based anywhere in US or Canada and includes 30-40% travel for onsite commissioning activities.

Responsibilities

  • Serve as the technical lead for advanced microgrid control system projects from sales handover through commissioning and ongoing support

  • Plan, develop, implement, test, and troubleshoot microgrid control systems to ensure successful project delivery

  • Lead onsite and remote startup and commissioning activities, including development and execution of commissioning test plans

  • Provide highlevel technical support for inprogress projects and operating microgrid systems, including triage and resolution of customer issues

  • Partner crossfunctionally with Controls Engineering, Service, Commissioning, and Sales teams to deliver strong customer outcomes

  • Balance handson project execution with continuous improvement of project processes, standards, and quality

  • Mentor and support team members through technical guidance, knowledge sharing, and collaboration

  • Communicate project status, challenges, and progress clearly to internal stakeholders and customers

Minimum Qualifications

  • Bachelor of Science degree in Engineering

  • 5 + years' experience with programming Industrial controls, PLC's, HMI's and Industrial communication protocols

  • Formalized training and/or education in Industrial Automation, Engineering, Computer Science or MIS

Preferred Qualifications

  • 5 + years' experience with three-phase AC power system controls and automation

  • 5 + years' experience with controls and automation of generators, energy storage systems, solar PV systems, protective relays, and switchgear

  • Thorough understanding of industrial communication protocols, primarily Modbus RTU/TCP and DNP3

  • Advanced technical understanding of power control philosophy in voltage-forming and voltage-following applications

  • Experience managing technical projects through the full lifecycle, including initiation, planning, execution, monitoring, commissioning, close-out, and support

Great Reasons to work for Generac:

  • Competitive Benefits: Health, Dental, Vision,401kand many more

  • State-of-the-artfacility with an onsite gym, walking trails, cafe, freeparkingand manyemployeeactivities

  • Scheduled events throughout the year that allow our employees, both current and retirees, togather togetherand enjoy their time with their families and co-workers

  • Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits,many employees volunteer their time with the customer support team or on the production line,while others go right intostorm-affected areas to repair generators

  • Make a positive impact. Generac has always been community-minded and dedicated to giving back.The company proudlyoffersa Volunteer Time Off program,invitingteam members toparticipateincharitable volunteer opportunities on company time.

  • We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.

Generac is committed to fair andequitablecompensation practices.The salary range for this role based in Fort Collins, Colorado is $115,000 USD- $155,000 USD. This compensation willultimately bein line with the location in which the position is filled.Final compensation for this role will bedeterminedbyvarious factorssuch as a candidate's relevant work experience, skills,certificationsand geographic location.This role is eligible for variablecompensationincludingshort-termand long-term incentives.

This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts,accruedpaid time off, 8 paid Holidays and 401(k) retirement benefits."

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."


What Generac Power Systems employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom