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Remote Triage Specialist Jobs (NOW HIRING)

firsthand Health

Remote Triage Nurse

Albuquerque, NM · On-site +1

$80K/yr

Our holistic approach includes a team of peer recovery specialists, benefits specialists and ... The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support ...

Exclusively Remote

Telephone triage nurses

Telephone Triage Nurses Remote Nurse - High Volume Claims Call Specialist Location: Remote (Work from Home) Hours: Full-time, 3Pm-11pmSA (Monday Friday) Must Reside in South Africa Overview: We are ...

Wayve

Triage Automation Engineer

Sunnyvale, CA · On-site +1

$144K - $183K/yr

You'll partner with Triage Specialists and Detective Engineers to turn repeated, manual analysis ... Hands-on experience operating in a remote Linux environment * Experience building or maintaining ...

Murj

Remote Clinical Specialist

This work includes alert triage, patient outreach, care interval management, and report preparation. As a Remote Clinical Specialist, you will independently review and interpret cardiac device ...

CareXM

Triage Nurse - RN (Remote - Full Time)

$26/hr

Early Morning Triage Nurse - RN (Remote) Pay: $26/hour Position Type: Full-Time (30+ hrs/wk) ... As each system configuration is unique, our requirement specialist and IT team will confirm your ...

Atlanta Regional

ADRC Triage Support

Atlanta, GA · On-site +1

$25/hr

Remote Optional Office: Office of the Chief Operating Officer / Aging & Independence Services ... The ADRC Triage Support Specialist will work in coordination with the Access to Services Section ...

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Remote Triage Specialist information

What is a remote triage specialist?

A Remote Triage Specialist is a professional who assesses and prioritizes incoming requests, often related to healthcare or technical support, from a remote location. They use their expertise to determine the urgency and type of response needed, ensuring that clients or patients receive timely and appropriate assistance. This role typically involves communicating via phone, chat, or email, using established protocols to evaluate situations and provide guidance or escalate cases when necessary. Remote Triage Specialists may work for healthcare organizations, IT support centers, or other customer service environments. Their goal is to streamline response workflows and improve the efficiency of service delivery.

What are the key skills and qualifications needed to thrive as a remote triage specialist, and why are they important?

To thrive as a Remote Triage Specialist, you need a solid background in healthcare or nursing, strong clinical judgment, and relevant licensure or certification. Familiarity with telehealth platforms, electronic health records (EHR), and triage protocols is typically required. Exceptional communication, active listening, and problem-solving abilities set top candidates apart in this remote role. These skills ensure accurate patient assessment and guidance, fostering safe and effective patient care from a distance.

What are some common challenges remote triage specialists face, and how can they effectively manage them?

Remote Triage Specialists often encounter challenges such as handling high call volumes, quickly assessing patient needs without in-person cues, and managing stressful situations while working independently. To manage these challenges, specialists rely on strong communication skills, detailed protocols, and close collaboration with medical teams through secure digital platforms. Regular team check-ins and ongoing training also help them stay updated on best practices and maintain a sense of connection with colleagues, ensuring they can deliver effective, compassionate care remotely.

What is the difference between Remote Triage Specialist vs Remote Customer Support Agent?

AspectRemote Triage SpecialistRemote Customer Support Agent
CredentialsMedical or technical certifications often preferredCustomer service experience, sometimes basic technical knowledge
Work EnvironmentHealthcare or technical support settings, often with sensitive informationGeneral customer service environments, retail or service industries
Employer & IndustryHealthcare providers, tech companies, insurance firmsRetail companies, telecom providers, e-commerce platforms
Search & Comparison IntentUnderstanding medical or technical triage rolesCustomer service roles, support functions

Remote Triage Specialists focus on assessing and prioritizing medical or technical issues, often requiring specialized certifications. In contrast, Remote Customer Support Agents handle general customer inquiries and support, typically with customer service experience. Both roles are remote but serve different industries and require distinct skill sets.

More about Remote Triage Specialist jobs

What cities are hiring for Remote Triage Specialist jobs?

Cities with the most Remote Triage Specialist job openings:

What are the most commonly searched types of Triage Specialist jobs?

The most popular types of Triage Specialist jobs are:

What states have the most Remote Triage Specialist jobs?

States with the most job openings for Remote Triage Specialist jobs include:

What are popular job titles related to Remote Triage Specialist jobs?

For Remote Triage Specialist jobs, the most frequently searched job titles are:

Remote Triage Specialist jobs near you
Infographic showing various Remote Triage Specialist job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Remote Triage Nurse

Albuquerque, NM • On-site, Remote

firsthand Health
See more jobs at firsthand Healthexternal

$80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.
firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.
We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job-it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.
The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This is primarily a day-shift role (8 hours/day, 8:30-4:30 PST), with occasional potential for nights or weekends. When not managing acute issues, Triage Nurses focus on care coordination, training, and related administrative tasks.
Responsibilities of a Triage Nurse include:
  • Triage and Escalation: Manage inbound clinical issues from firsthand staff and patients via phone; triage appropriately and escalate emergencies immediately.
  • Collaboration: Work closely with peer mental health workers, social workers, and APPs to address acute issues comprehensively.
  • Coordination: Coordinate care with patients' other providers to ensure seamless health management.
  • Training: Develop and deliver training on basic medical topics for peer mental health workers and social workers.
Triage Nurses should have:
  • Strong triage and prioritization skills, with the ability to rapidly assess and determine the appropriate level of care.
  • Problem-solving expertise with a creative, patient-centered approach.
  • Ability to provide condition-specific patient education and self-management guidance.
  • Adaptability to varying team cultures and processes.
  • Empathy, compassion, and approachability in patient and team interactions.
Required experience includes:
  • Active RN license through a Nurse Licensure Compact (NLC) state and willingness to obtain licensure in non-compact states.
  • Bachelor of Science in Nursing (BSN) or Associates of Nursing (ASN)
  • At least 3 years of Emergency Room (ER) experience
  • Experience working with populations facing challenges such as serious mental illness, behavioral health conditions, and/or substance use disorders
  • Care management and coordination experience.
Bonus Points for:
  • Psychiatric-Mental Health Nursing Certification (PMH-BC)
  • Washington state RN license

Base salary range:
$80,000-$80,000 USD
We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.
BenefitsOur full-time compensation package includes a base salary, equity, and performance bonus potential, supported by comprehensive health, dental, vision, and mental wellness coverage. We offer a 401(k) with company match and 16 weeks of paid parental leave for both parents. In your first year, you will accrue 120 hours of vacation annually (4.62 hours per pay period), which steps up to 160 hours annually (6.15 hours per pay period) after one year-all within a welcoming, inclusive culture.
Vaccination Policy
Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.
New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.
Unfortunately, we are not able to offer sponsorship at this time.
firsthand Health will only contact candidates from email addresses ending in @firsthandcares.com. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.

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