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Remote Triage Engineer Jobs in New York (NOW HIRING)

Data Engineer - Remote

Manhattan, NY · On-site +1

$126K - $151K/yr

Data Engineer Location: Remote Project Duration: 6-12 months Responsibilities: * Analysis, design ... Daily triage of bugs and tasks. * Create documentation for applications and processes. * Enforce ...

Data Engineer II (Remote US)

New York, NY · Remote

$125K - $150K/yr

REMOTE- US THE ROLE: We're looking for a Data Engineer II to join Splice's Data Engineering team ... Participate in on-call rotation; triage and resolve incidents including ETL failures, data ...

Senior Security Engineer

New York, NY · On-site +1

$180K - $210K/yr

Triage vulnerability and bug-bounty findings by real exposure, drive remediation, and support ... Remote first - work from anywhere in the US & CAN! * Regular in-person company retreats and cross ...

Remote Role Summary We are seeking a strong Product Owner to work with engineering, data, and ... Scope Triage & Prioritization * Speed * Ambiguity & Async Execution Qualifications * Experience as ...

Senior Security Engineer

New York, NY · Remote

$180K - $210K/yr

Triage vulnerability and bug-bounty findings by real exposure, drive remediation, and support ... Remote first - work from anywhere in the US & CAN! * Regular in-person company retreats and cross ...

Triage and fix performance issues in Linux * Collect data, produce metrics and visualizations that ... Ability to effectively prioritize and communicate proposed features and fixes in a remote-employee ...

100% Remote. Our client has an opening for a Cybersecurity Engineer 3 (764117) This position is up ... and security alert triage and forensics Required 5 Years Ability to perform scripting and ...

About the role We're looking for a Support Engineer to join our team and support large global ... from triage to resolution. * Analyze logs, reproduce issues, and dig into system behavior to ...

About the role We're looking for a Support Engineer to join our team and support large global ... from triage to resolution. * Analyze logs, reproduce issues, and dig into system behavior to ...

About the role We're looking for a Support Engineer to join our team and support large global ... from triage to resolution. * Analyze logs, reproduce issues, and dig into system behavior to ...

Senior Security Engineer

White Plains, NY · Remote

$118K - $162K/yr

Leading incident response end to end: triage, containment, eradication, root cause analysis, and ... the remote workforce and field devices. * Reviewing application code, integrations, and system ...

Remote Apply Our mission is to automate coding. The first step in our journey is to build the best ... Own product quality and reliability monitor precision and recall, triage false positives, improve ...

DevOps Engineer, DevEx

New York, NY · On-site +1

$57.75 - $79/hr

AI-assisted debugging or incident triage * Automated incident summaries or developer assistants ... We are a remote-friendly company and support candidates working from approved states. Compensation ...

DevOps Engineer, DevEx

New York, NY · Remote

$57.75 - $79/hr

AI-assisted debugging or incident triage * Automated incident summaries or developer assistants ... We are a remote-friendly company and support candidates working from approved states. Compensation

AI Engineer

Manhattan, NY · On-site +1

... Remote Patient Monitoring (RPM) initiatives. You will work at the intersection of healthcare and ... triage, patient messaging) and apply modern techniques from relevant published work where ...

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Showing results 1-20

Remote Triage Engineer information

What is a remote triage engineer?

Remote Triage Engineers are IT professionals who assess, diagnose, and resolve technical issues for clients or end-users from a remote location. They act as the first line of support, identifying the root causes of problems and determining the appropriate course of action—whether it's resolving the issue themselves or escalating it to specialized teams. Their work involves troubleshooting software, hardware, or network issues, communicating clearly with users, and maintaining detailed records of incidents. Remote Triage Engineers play a crucial role in minimizing downtime and ensuring efficient technical support for organizations.

How does a remote triage engineer collaborate with other technical teams to resolve customer issues?

As a Remote Triage Engineer, you will act as the initial technical contact for incoming support cases, working closely with engineering, product, and customer support teams. Your role involves gathering detailed information, replicating issues, and prioritizing cases before escalating them to specialized engineers or developers. Effective communication and documentation are crucial, as you'll provide clear summaries and updates to ensure smooth hand-offs and efficient problem resolution. This collaborative approach helps streamline the troubleshooting process and enhances the customer experience.

What are the key skills and qualifications needed to thrive as a remote triage engineer, and why are they important?

To thrive as a Remote Triage Engineer, you need a solid understanding of software troubleshooting, networking fundamentals, and incident management, often supported by a degree in computer science or related field. Familiarity with ticketing systems (like Jira or Zendesk), remote diagnostic tools, and technical documentation processes is typically required. Strong analytical thinking, effective communication, and the ability to stay calm under pressure are crucial soft skills in this role. These skills are vital for efficiently diagnosing issues, minimizing downtime, and ensuring high-quality support for clients and internal teams.

What is the difference between Remote Triage Engineer vs Remote Support Engineer?

AspectRemote Triage EngineerRemote Support Engineer
Required CredentialsTechnical certifications, relevant IT or engineering degreesTechnical certifications, relevant IT or customer support experience
Work EnvironmentTechnical teams, troubleshooting, diagnosticsCustomer support, issue resolution, troubleshooting
Employer & Industry UsageTech companies, IT service providersTech companies, software vendors, hardware providers
Common Search & ComparisonYesYes

Remote Triage Engineers focus on diagnosing and prioritizing technical issues, often working closely with engineering teams. Remote Support Engineers handle customer inquiries, resolve technical problems, and provide user assistance. While both roles require technical knowledge and certifications, Triage Engineers are more involved in technical diagnostics, whereas Support Engineers focus on customer communication and issue resolution.

What are the most commonly searched types of Triage Engineer jobs in New York?

The most popular types of Triage Engineer jobs in New York are:

What job categories do people searching Remote Triage Engineer jobs in New York look for?

The top searched job categories for Remote Triage Engineer jobs in New York are:

What cities in New York are hiring for Remote Triage Engineer jobs?

Cities in New York with the most Remote Triage Engineer job openings:

Infographic showing various Remote Triage Engineer job openings in New York as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, and 6% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

Data Engineer - Remote

NAVA Software Solutions

Manhattan, NY • On-site, Remote

$126K - $151K/yr

Full-time

Re-posted 5 days ago


Job description

NAVA Software solutions is looking for a Data Engineer
Details:
Data Engineer
Location: Remote Project
Duration: 6-12 months
Responsibilities:
  • Analysis, design, coding, performance tuning, and implementation of new data warehousing solutions.
  • Evaluation, maintenance, and enhancement of existing ETL processes.
  • Creation of BI dashboards and workbooks using Power BI and Excel.
  • Code data ingest solutions (Python, Databrick Notebooks, NodeJS) leveraging 3rd party APIs.
  • Daily triage of bugs and tasks.
  • Create documentation for applications and processes.
  • Enforce best practices in all aspects of work and evaluate new data warehousing platforms and solutions.

Required
  • 5+ years' experience in a data warehouse team environment.
  • Strong data warehousing experience with Azure, Databricks, and Snowflake.
  • Demonstrated strength with querying Snowflake and other DBs with T-SQL for database queries, procedures, tables, views, etc.
  • Advanced level of experience with Microsoft SQL Server, Azure, and SSMS (Management Studio)
  • Hands-on experience with SSIS, Azure Data Factory, Azure Databricks, and Snowflake
  • Proven skills with data visualization tools: Microsoft Excel (PowerPivot, Pivot Tables, Slicers)
  • Experience with storage devices and connectivity tools such as AWS development tools
  • A basic understanding of HTML, CSS, and web page deployment.
  • Excellent written and verbal skills and the ability to present to upper management.
  • A good understanding of basketball.

Desired
  • Experience working with DBT and/or FiveTran
  • PowerBI experience

NAVA Software Solutions logo

About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

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