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Remote Triage Engineer Jobs (NOW HIRING)

NAVA Software Solutions

Data Engineer - Remote

Manhattan, NY · On-site +1

$126K - $151K/yr

Data Engineer Location: Remote Project Duration: 6-12 months Responsibilities: * Analysis, design ... Daily triage of bugs and tasks. * Create documentation for applications and processes. * Enforce ...

kgs

Migration Engineer (REMOTE)

Chantilly, VA · Remote

Conduct thorough technical triage of assigned applications, assessing each application's current ... Engineer, develop, and deploy custom tools, scripts, connectors, and middleware solutions to ...

Koniag, Inc.

Migration Engineer (REMOTE)

Chantilly, VA · On-site +1

Conduct thorough technical triage of assigned applications, assessing each application's current ... Engineer, develop, and deploy custom tools, scripts, connectors, and middleware solutions to ...

kgs

Migration Engineer (REMOTE)

Chantilly, VA · Remote

Conduct thorough technical triage of assigned applications, assessing each application's current ... Engineer, develop, and deploy custom tools, scripts, connectors, and middleware solutions to ...

QCi

Job Title Solutions Sales Engineer Location: Hoboken, NJ or Remote with Travel Division : Revenue ... Review, triage, and route support tickets while maintaining clear communication with customers and ...

QCi

Job Title Solutions Sales Engineer Location: Hoboken, NJ or Remote with Travel Division : Revenue ... Review, triage, and route support tickets while maintaining clear communication with customers and ...

S.E. SPECTER

Site Reliability Engineer

San Francisco, CA · Remote

$67.25 - $89.25/hr

Reactive -- Triage & Recovery * Debug and triage issues across a live fleet of diverse Linux-based ... OTA update pipelines, device health tracking, remote diagnostics, and lifecycle tooling. * Identify ...

Eitacies Inc

Sr Staff PSIRT Engineer

Santa Clara, CA · Remote

$60 - $70/hr

Sr Staff PSIRT Engineer 100% Remote work PST preferred timezone (Backfill Position) Job ... automate vulnerability triage workflows. Education: * BS or MS Degree in Computer Science ...

Vercel

Product Security Engineer

San Francisco, CA · On-site +1

Building the systems that triage at that scale does. This role is about building that system. Your ... If you're located beyond that distance, the role is fully remote. For location-specific details ...

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Remote Triage Engineer information

See salary details

$38K

$115.9K

$191.5K

How much do remote triage engineer jobs pay per year?

As of Sep 10, 2026, the average yearly pay for remote triage engineer in the United States is $115,864.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $151,500.00 per year, depending on experience, location, and employer.

What is a remote triage engineer?

Remote Triage Engineers are IT professionals who assess, diagnose, and resolve technical issues for clients or end-users from a remote location. They act as the first line of support, identifying the root causes of problems and determining the appropriate course of action—whether it's resolving the issue themselves or escalating it to specialized teams. Their work involves troubleshooting software, hardware, or network issues, communicating clearly with users, and maintaining detailed records of incidents. Remote Triage Engineers play a crucial role in minimizing downtime and ensuring efficient technical support for organizations.

How does a remote triage engineer collaborate with other technical teams to resolve customer issues?

As a Remote Triage Engineer, you will act as the initial technical contact for incoming support cases, working closely with engineering, product, and customer support teams. Your role involves gathering detailed information, replicating issues, and prioritizing cases before escalating them to specialized engineers or developers. Effective communication and documentation are crucial, as you'll provide clear summaries and updates to ensure smooth hand-offs and efficient problem resolution. This collaborative approach helps streamline the troubleshooting process and enhances the customer experience.

What are the key skills and qualifications needed to thrive as a remote triage engineer, and why are they important?

To thrive as a Remote Triage Engineer, you need a solid understanding of software troubleshooting, networking fundamentals, and incident management, often supported by a degree in computer science or related field. Familiarity with ticketing systems (like Jira or Zendesk), remote diagnostic tools, and technical documentation processes is typically required. Strong analytical thinking, effective communication, and the ability to stay calm under pressure are crucial soft skills in this role. These skills are vital for efficiently diagnosing issues, minimizing downtime, and ensuring high-quality support for clients and internal teams.

What is the difference between Remote Triage Engineer vs Remote Support Engineer?

AspectRemote Triage EngineerRemote Support Engineer
Required CredentialsTechnical certifications, relevant IT or engineering degreesTechnical certifications, relevant IT or customer support experience
Work EnvironmentTechnical teams, troubleshooting, diagnosticsCustomer support, issue resolution, troubleshooting
Employer & Industry UsageTech companies, IT service providersTech companies, software vendors, hardware providers
Common Search & ComparisonYesYes

Remote Triage Engineers focus on diagnosing and prioritizing technical issues, often working closely with engineering teams. Remote Support Engineers handle customer inquiries, resolve technical problems, and provide user assistance. While both roles require technical knowledge and certifications, Triage Engineers are more involved in technical diagnostics, whereas Support Engineers focus on customer communication and issue resolution.

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What cities are hiring for Remote Triage Engineer jobs?

Cities with the most Remote Triage Engineer job openings:

What are the most commonly searched types of Triage Engineer jobs?

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Remote Triage Engineer jobs near you
Infographic showing various Remote Triage Engineer job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 92% Full Time, 3% Part Time, and 4% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $115,864 per year, or $55.7 per hour.

Data Engineer - Remote

Manhattan, NY • On-site, Remote

NAVA Software Solutions
IT Services • 51 - 200 employees
Learn more about NAVA Software Solutionsexternal

$126K - $151K/yr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

NAVA Software solutions is looking for a Data Engineer
Details:
Data Engineer
Location: Remote Project
Duration: 6-12 months
Responsibilities:
  • Analysis, design, coding, performance tuning, and implementation of new data warehousing solutions.
  • Evaluation, maintenance, and enhancement of existing ETL processes.
  • Creation of BI dashboards and workbooks using Power BI and Excel.
  • Code data ingest solutions (Python, Databrick Notebooks, NodeJS) leveraging 3rd party APIs.
  • Daily triage of bugs and tasks.
  • Create documentation for applications and processes.
  • Enforce best practices in all aspects of work and evaluate new data warehousing platforms and solutions.

Required
  • 5+ years' experience in a data warehouse team environment.
  • Strong data warehousing experience with Azure, Databricks, and Snowflake.
  • Demonstrated strength with querying Snowflake and other DBs with T-SQL for database queries, procedures, tables, views, etc.
  • Advanced level of experience with Microsoft SQL Server, Azure, and SSMS (Management Studio)
  • Hands-on experience with SSIS, Azure Data Factory, Azure Databricks, and Snowflake
  • Proven skills with data visualization tools: Microsoft Excel (PowerPivot, Pivot Tables, Slicers)
  • Experience with storage devices and connectivity tools such as AWS development tools
  • A basic understanding of HTML, CSS, and web page deployment.
  • Excellent written and verbal skills and the ability to present to upper management.
  • A good understanding of basketball.

Desired
  • Experience working with DBT and/or FiveTran
  • PowerBI experience
NAVA Software Solutions logo

About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

Facebook

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