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Remote Triage Engineer Jobs (NOW HIRING)

Composio

Technical Support Engineer

Remote in North America, PST or EST hours. We need real overlap with both coasts and with our ... What you'll do? * own the customer support queue end to end - triage, reproduce, fix, ship, close ...

NinjaTrader

Staff Security Engineer, Application Security

OR · On-site +1

$210K - $260K/yr

Triage and prioritize vulnerabilities using risk-based approaches * Partner with teams to ensure ... There may be remote flexibility for exceptional candidates in the following states: California ...

New

Aalyria

Lead Product Security Engineer

... closely with hardware engineering on Tightbeam. This is a senior to staff level individual ... remote assets. * Vulnerability management. Triage, prioritization, remediation tracking, and ...

Upstart

SecOps Engineer

OR · On-site +1

As a SecOps Engineer at Upstart, you will build automated response mechanisms, triage and respond ... Remote-US Time zone requirements The team operates on the East/West coast time zones. Travel ...

INFINIDAT

Senior Solutions Engineer

Waltham, MA · On-site +1

$60.25 - $77.75/hr

Perform first-line triage of field exceptions for AADM and SnapSync; analyze tracebacks, console ... remote-first team with frequent async collaboration Preferred * Direct Infinidat InfiniBox ...

Heretto

Customer Issues Developer (US Remote)

The Customer Triage Developer will be the key technical ingredient to delivering a great customer experience when the customer has technical issues. To be great at this role, a person must be a great ...

Heretto

Customer Issues Developer (US Remote)

The Customer Triage Developer will be the key technical ingredient to delivering a great customer experience when the customer has technical issues. To be great at this role, a person must be a great ...

SWITS DIGITAL Private Limited

Prompt Engineer

Remote Required Skills * 3+ years of hands-on prompt engineering experience, ideally with ... to triage and prioritise ruthlessly Nice to Have * Experience with LLM-as-a-judge: both using it ...

Pliant GmbH

... Engineer remote (m/f/d) to strengthen our Support Engineering team by owning the technical ... Triage and classify issues: Distinguish between configuration/integration errors, data issues ...

New

Heretto

Customer Issues Developer (US Remote)

NY · Remote

The Customer Triage Developer will be the key technical ingredient to delivering a great customer experience when the customer has technical issues. To be great at this role, a person must be a great ...

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Remote Triage Engineer information

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$38K

$115.9K

$191.5K

How much do remote triage engineer jobs pay per year?

As of Jul 10, 2026, the average yearly pay for remote triage engineer in the United States is $115,864.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $151,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Triage Engineer vs Remote Support Engineer?

AspectRemote Triage EngineerRemote Support Engineer
Required CredentialsTechnical certifications, relevant IT or engineering degreesTechnical certifications, relevant IT or customer support experience
Work EnvironmentTechnical teams, troubleshooting, diagnosticsCustomer support, issue resolution, troubleshooting
Employer & Industry UsageTech companies, IT service providersTech companies, software vendors, hardware providers
Common Search & ComparisonYesYes

Remote Triage Engineers focus on diagnosing and prioritizing technical issues, often working closely with engineering teams. Remote Support Engineers handle customer inquiries, resolve technical problems, and provide user assistance. While both roles require technical knowledge and certifications, Triage Engineers are more involved in technical diagnostics, whereas Support Engineers focus on customer communication and issue resolution.

What are the key skills and qualifications needed to thrive as a Remote Triage Engineer, and why are they important?

To thrive as a Remote Triage Engineer, you need a solid understanding of software troubleshooting, networking fundamentals, and incident management, often supported by a degree in computer science or related field. Familiarity with ticketing systems (like Jira or Zendesk), remote diagnostic tools, and technical documentation processes is typically required. Strong analytical thinking, effective communication, and the ability to stay calm under pressure are crucial soft skills in this role. These skills are vital for efficiently diagnosing issues, minimizing downtime, and ensuring high-quality support for clients and internal teams.

What are Remote Triage Engineers?

Remote Triage Engineers are IT professionals who assess, diagnose, and resolve technical issues for clients or end-users from a remote location. They act as the first line of support, identifying the root causes of problems and determining the appropriate course of action—whether it's resolving the issue themselves or escalating it to specialized teams. Their work involves troubleshooting software, hardware, or network issues, communicating clearly with users, and maintaining detailed records of incidents. Remote Triage Engineers play a crucial role in minimizing downtime and ensuring efficient technical support for organizations.

How does a Remote Triage Engineer collaborate with other technical teams to resolve customer issues?

As a Remote Triage Engineer, you will act as the initial technical contact for incoming support cases, working closely with engineering, product, and customer support teams. Your role involves gathering detailed information, replicating issues, and prioritizing cases before escalating them to specialized engineers or developers. Effective communication and documentation are crucial, as you'll provide clear summaries and updates to ensure smooth hand-offs and efficient problem resolution. This collaborative approach helps streamline the troubleshooting process and enhances the customer experience.
More about Remote Triage Engineer jobs
What cities are hiring for Remote Triage Engineer jobs? Cities with the most Remote Triage Engineer job openings:
What are the most commonly searched types of Triage Engineer jobs? The most popular types of Triage Engineer jobs are:
What states have the most Remote Triage Engineer jobs? States with the most job openings for Remote Triage Engineer jobs include:
What job categories do people searching Remote Triage Engineer jobs look for? The top searched job categories for Remote Triage Engineer jobs are:
Remote Triage Engineer jobs near you
Infographic showing various Remote Triage Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $115,864 per year, or $55.7 per hour.
Technical Support Engineer

Technical Support Engineer

Composio

Remote

Full-time

Re-posted 9 days ago

Job description

At Composio, we are building infrastructure that allows agents to communicate with the tools you use for work including Github, Gmail, Notion, Salesforce, etc. We are a small team of engineers wrangling problems from context to search, that help us provide the most capable bridge between your agents and your tools.
We raised a $25M Series A from Lightspeed with some incredible angels like Guillermo Rauch (CEO of Vercel), Dharmesh Shah (CTO of Hubspot), Gokul Rajaram. Beginning of this year we 3x our ARR, our customers range from your friends in the YC batch to Wabi, Glean, Zoom and many more.
Location: Remote in North America, PST or EST hours. We need real overlap with both coasts and with our customers.
What you'll do?
  • own the customer support queue end to end - triage, reproduce, fix, ship, close
  • write code daily in Typescript and Python: small fixes, integration tweaks, SDK patches, and whatever the ticket needs
  • bridge customers and engineering with crisp repros, useful Github issues, and the judgment to fix what you can yourself
  • jump into pre-sales conversations when a prospect hits a technical wall and unblock them in real time
  • write public docs and troubleshooting guides for recurring issues
  • own customer health for the accounts you support, especially after hard bugs or sharp edges
  • dogfood Composio to automate ticket triage, customer comms, and runbooks
"Must haves"
if you are very good, nothing is a must per-se
  • technical support
    • you have done deeply technical support at a dev tools, infrastructure, or API company
    • you can read a stack trace, a curl request, and a log line and triangulate the bug
    • you ship code that reaches production
  • customer facing
    • you can run a live debugging call with a senior engineer and keep their trust
    • you are comfortable mixing support, sales-adjacent conversations, and customer success outreach
  • ai native
    • you have built with language models
    • you use LLMs to accelerate triage, repros, and writing fixes
  • typist - you can write docs well and explain complex ideas clearly
  • timezone - you are based in North America in PST or EST hours
  • human - you build trust and admit what you do not know
Optional
  • backend or full-stack engineer who moved toward customer-facing work, or the reverse
  • prior on-call rotation experience
  • contributions to a major open source project
  • started companies or built large side projects

Apply