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Remote Triage Engineer Jobs in Portland, OR (NOW HIRING)

Account Manager

Portland, OR · Remote

$85K - $90K/yr

Remote from anywhere in the United States Salary Range: $85,000 - $90,000 annually Department ... Triage and respond to client support requests A Day in the Life Each day starts with a short team ...

Audit Service Delivery Lead

Portland, OR · Remote

$55K - $70K/yr

Audits Assessments Supplier Desktop Evaluations Manage remote Service Delivery Coordination team ... triage incoming work requests to the Coordination team, ensuring appropriate assignment and ...

Audit Service Delivery Lead

Portland, OR · Remote

$55K - $70K/yr

... Engineering Supplier Development. This occurs in the form of managed programs at their suppliers ... remote Service Delivery Coordination team across multiple time zones and mix of full-time and ...

Cybersecurity Analyst

Portland, OR · On-site +1

$108K - $126K/yr

This position offers the flexibility to be fully remote while working within reasonable commuting ... Triage, investigate, respond to, and escalate security anomalies and alerts * Understanding of ...

Remote Triage Engineer information

See Portland, OR salary details

$40.3K

$122.9K

$203.1K

How much do remote triage engineer jobs pay per year?

As of Aug 1, 2026, the average yearly pay for remote triage engineer in Portland, OR is $122,875.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $160,700.00 per year, depending on experience, location, and employer.

What is the difference between Remote Triage Engineer vs Remote Support Engineer?

AspectRemote Triage EngineerRemote Support Engineer
Required CredentialsTechnical certifications, relevant IT or engineering degreesTechnical certifications, relevant IT or customer support experience
Work EnvironmentTechnical teams, troubleshooting, diagnosticsCustomer support, issue resolution, troubleshooting
Employer & Industry UsageTech companies, IT service providersTech companies, software vendors, hardware providers
Common Search & ComparisonYesYes

Remote Triage Engineers focus on diagnosing and prioritizing technical issues, often working closely with engineering teams. Remote Support Engineers handle customer inquiries, resolve technical problems, and provide user assistance. While both roles require technical knowledge and certifications, Triage Engineers are more involved in technical diagnostics, whereas Support Engineers focus on customer communication and issue resolution.

What are the key skills and qualifications needed to thrive as a Remote Triage Engineer, and why are they important?

To thrive as a Remote Triage Engineer, you need a solid understanding of software troubleshooting, networking fundamentals, and incident management, often supported by a degree in computer science or related field. Familiarity with ticketing systems (like Jira or Zendesk), remote diagnostic tools, and technical documentation processes is typically required. Strong analytical thinking, effective communication, and the ability to stay calm under pressure are crucial soft skills in this role. These skills are vital for efficiently diagnosing issues, minimizing downtime, and ensuring high-quality support for clients and internal teams.

What are Remote Triage Engineers?

Remote Triage Engineers are IT professionals who assess, diagnose, and resolve technical issues for clients or end-users from a remote location. They act as the first line of support, identifying the root causes of problems and determining the appropriate course of action—whether it's resolving the issue themselves or escalating it to specialized teams. Their work involves troubleshooting software, hardware, or network issues, communicating clearly with users, and maintaining detailed records of incidents. Remote Triage Engineers play a crucial role in minimizing downtime and ensuring efficient technical support for organizations.

How does a Remote Triage Engineer collaborate with other technical teams to resolve customer issues?

As a Remote Triage Engineer, you will act as the initial technical contact for incoming support cases, working closely with engineering, product, and customer support teams. Your role involves gathering detailed information, replicating issues, and prioritizing cases before escalating them to specialized engineers or developers. Effective communication and documentation are crucial, as you'll provide clear summaries and updates to ensure smooth hand-offs and efficient problem resolution. This collaborative approach helps streamline the troubleshooting process and enhances the customer experience.
What are popular job titles related to Remote Triage Engineer jobs in Portland, OR? For Remote Triage Engineer jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Remote Triage Engineer jobs in Portland, OR look for? The top searched job categories for Remote Triage Engineer jobs in Portland, OR are:

Senior Development Operations Engineer (DevOps) (Remote)

Rapta, Inc

Lake Oswego, OR • Remote

$70K - $90K/yr

Full-time

Posted 9 days ago


Job description

Senior Development Operations Engineer (DevOps)

Full-Time Position | Remote (US)

About Us

Rapta is revolutionizing American manufacturing with our AI-powered vision systems. Our cutting-edge software platform expands manufacturing capacity 30% by reducing errors 90%+ and automating quality control and inspection processes. We're looking for a talented senior development operations engineer to join our mission and make a real impact.

Position Overview

We're seeking an experienced senior development operations (DevOps) engineer to own the build, test, and deployment pipeline for our distributed computer vision platform running at edge sites across customer manufacturing floors. This is a full-time remote position working directly with our engineering team to harden our release process, drive deployment automation, and pioneer LLM-driven test generation and validation at Rapta.

What You'll Do

  • Own and evolve the end-to-end release pipeline branching strategy, build orchestration, artifact promotion, and rollback across our Bazel monorepo and Python deployable units
  • Design and maintain Ansible-driven fleet automation for heterogeneous Linux edge nodes (Ubuntu LTS, NVIDIA driver stacks, Docker with NVIDIA runtime)
  • Manage all update tooling, currently written in Golang
  • Build LLM-powered automated testing systems: test generation from specs, flake triage, log/failure analysis, regression diffing, and release-note synthesis from commit and ticket history
  • Harden CI/CD for offline and bandwidth-constrained deployment targets (airgap wheel distribution, signed artifacts, deterministic builds)
  • Drive observability for releases deployment telemetry, version drift detection, and post-deploy health validation across the fleet
  • Mentor engineers on release hygiene, reproducible builds, and infrastructure-as-code practices

What We're Looking For

  • 10+ years of professional experience in release engineering, DevOps, or SRE roles shipping production Linux systems
  • Deep curiosity for software, infrastructure, and applied AI particularly using LLMs as production engineering tools, not just chat assistants
  • Expert-level Python (3.8+) with a strong grasp of packaging, dependency resolution, and PEP 440 versioning discipline
  • Demonstrated ownership of Linux fleets at scale kernel, systemd, networking, package management
  • Excellence in technical communication, runbook authorship, and post-incident documentation
  • Strong systems thinking comfortable reasoning about failure modes across hardware, OS, container, and application layers

Required Technical Skills

  • Expert proficiency with Ansible (roles, dynamic inventory, idempotent design); working knowledge of Terraform
  • Expert proficiency with Docker, including creation and lifecycle management of containers, image hardening, registry management and installing & configuring the NVIDIA container runtime
  • Production experience with Linux administration: systemd, networking (VLANs, DHCP, DNS), kernel/driver management (especially NVIDIA/DKMS), package and APT internals
  • Strong Python skills focused on tooling, automation, packaging (wheels, pip, private indexes), and subprocess/CI integration
  • Proficiency with Git workflows, branching strategies, and modern CI/CD systems (GitHub Actions, GitLab CI, or equivalent)
  • Experience designing and operating automated test infrastructure unit, integration, hardware-in-the-loop, and end-to-end
  • Practical experience using LLMs (Anthropic, OpenAI, or local) as part of engineering workflows test generation, code review augmentation, log analysis, or agentic tooling

Nice to Have

  • Bazel or similar monorepo build systems
  • Edge or embedded deployment experience
  • Tailscale, WireGuard, or zero-trust networking in production
  • gRPC/protobuf service ecosystems
  • Vault, PKI, or secrets management at fleet scale
  • Background in regulated or compliance-driven environments (CMMC, ISO 27001, SOC 2)

Why Join Us?

  • Work on cutting-edge AI infrastructure with real-world impact on American manufacturing
  • Build the release engineering foundation for a late-seed company actively scaling
  • Direct collaboration with the CTO and engineering leadership
  • Remote-first culture with flexible hours
  • Meaningful equity in a company solving hard problems

Location Requirements

  • Remote (US)

Equal Opportunity

Rapta is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

How to Apply No recruiters or agencies we only accept applications directly from applicants.