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Remote Triage Engineer Jobs in Chicago, IL (NOW HIRING)

Inspira Financial

Software Engineer II (Remote)

Oak Brook, IL · On-site +1

$98K - $134K/yr

Software Engineer II willplay a critical role in ensuring the reliability and efficiency of our ... triage requests, execute data corrections, and ensure our systems run smoothly. This role supports ...

360 IT Professionals

Remote Devops Engineer

Chicago, IL · Remote

$54.25 - $74.50/hr

Work in a DevOps model to define, develop, maintain and support products * Define and conform to ... Experience performing daily day defect triage and reviewing defects with multiple teams and ...

Ascend Technologies

Desktop Engineer

Chicago, IL · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

Remote Exemption Status: Exempt PURPOSE: The Desktop Engineer is expected to be able to provide ... Partner with front-line support teams to assist in the triage and resolution of end-user hardware ...

Ascend Technologies

Desktop Engineer

Chicago, IL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

Remote Exemption Status: Exempt PURPOSE: The Desktop Engineer is expected to be able to provide ... Partner with front-line support teams to assist in the triage and resolution of end-user hardware ...

Grainger Businesses

Lead Software Engineer

Lake Forest, IL · On-site +1

$124K - $207K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote Req Number 329896 About Grainger W.W. Grainger, Inc., is a leading broad line distributor ... Maintain software in production with demonstrated ability to triage and resolve issues * Mentor ...

Grainger Businesses

Lead Software Engineer

Lake Forest, IL · On-site +1

$124K - $207K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote Req Number 329896 About Grainger W.W. Grainger, Inc., is a leading broad line distributor ... Maintain software in production with demonstrated ability to triage and resolve issues * Mentor ...

Humana

Senior Insider Threat Engineer

Chicago, IL · On-site +1

$118K - $161K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Become a part of our caring community (Remote role, though selected candidate is required to live ... Alert Triage & Tuning - Investigate Purview-generated alerts, perform root-cause analysis on false ...

Generac

Senior Controls Engineer

Chicago, IL · On-site +1

$115K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Lead onsite and remote startup and commissioning activities, including development and execution of ... triage and resolution of customer issues * Partner crossfunctionally with Controls Engineering ...

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All JobsTriage Engineer JobsRemote Triage Engineer JobsRemote Triage Engineer Jobs in Chicago, IL

Remote Triage Engineer information

See Chicago, IL salary details

$39.1K

$119.4K

$197.3K

How much do remote triage engineer jobs pay per year?

As of Aug 13, 2026, the average yearly pay for remote triage engineer in Chicago, IL is $119,357.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,500.00 and $156,100.00 per year, depending on experience, location, and employer.

What is the difference between Remote Triage Engineer vs Remote Support Engineer?

AspectRemote Triage EngineerRemote Support Engineer
Required CredentialsTechnical certifications, relevant IT or engineering degreesTechnical certifications, relevant IT or customer support experience
Work EnvironmentTechnical teams, troubleshooting, diagnosticsCustomer support, issue resolution, troubleshooting
Employer & Industry UsageTech companies, IT service providersTech companies, software vendors, hardware providers
Common Search & ComparisonYesYes

Remote Triage Engineers focus on diagnosing and prioritizing technical issues, often working closely with engineering teams. Remote Support Engineers handle customer inquiries, resolve technical problems, and provide user assistance. While both roles require technical knowledge and certifications, Triage Engineers are more involved in technical diagnostics, whereas Support Engineers focus on customer communication and issue resolution.

What are the key skills and qualifications needed to thrive as a remote triage engineer, and why are they important?

To thrive as a Remote Triage Engineer, you need a solid understanding of software troubleshooting, networking fundamentals, and incident management, often supported by a degree in computer science or related field. Familiarity with ticketing systems (like Jira or Zendesk), remote diagnostic tools, and technical documentation processes is typically required. Strong analytical thinking, effective communication, and the ability to stay calm under pressure are crucial soft skills in this role. These skills are vital for efficiently diagnosing issues, minimizing downtime, and ensuring high-quality support for clients and internal teams.

What is a remote triage engineer?

Remote Triage Engineers are IT professionals who assess, diagnose, and resolve technical issues for clients or end-users from a remote location. They act as the first line of support, identifying the root causes of problems and determining the appropriate course of action—whether it's resolving the issue themselves or escalating it to specialized teams. Their work involves troubleshooting software, hardware, or network issues, communicating clearly with users, and maintaining detailed records of incidents. Remote Triage Engineers play a crucial role in minimizing downtime and ensuring efficient technical support for organizations.

How does a remote triage engineer collaborate with other technical teams to resolve customer issues?

As a Remote Triage Engineer, you will act as the initial technical contact for incoming support cases, working closely with engineering, product, and customer support teams. Your role involves gathering detailed information, replicating issues, and prioritizing cases before escalating them to specialized engineers or developers. Effective communication and documentation are crucial, as you'll provide clear summaries and updates to ensure smooth hand-offs and efficient problem resolution. This collaborative approach helps streamline the troubleshooting process and enhances the customer experience.

What are the most commonly searched types of Triage Engineer jobs in Chicago, IL?

The most popular types of Triage Engineer jobs in Chicago, IL are:

What are popular job titles related to Remote Triage Engineer jobs in Chicago, IL?

For Remote Triage Engineer jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Remote Triage Engineer jobs in Chicago, IL look for?

The top searched job categories for Remote Triage Engineer jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Remote Triage Engineer jobs?

Cities near Chicago, IL with the most Remote Triage Engineer job openings:

Remote Triage Engineer jobs near you
Infographic showing various Remote Triage Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, and 6% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $119,357 per year, or $57.4 per hour.

Tele-Triage Registered Nurse - RN

Starting Point Nursing Services

Chicago, IL • Remote

$33 - $35/hr

Full-time

Posted 9 days ago

Job description

Our Company

Starting Point Nursing Services

Overview

Full Time Tele-Triage (Fully Remote) Registered Nurse Position:

*Must have compact state RN licensure from the state in which you currently reside

*Remote Triage & Home Health RN experience highly preferred

*Potential Start Date:  9/14/26

New Available FULL TIME Schedule:

* Tuesday, Wednesday, Thursday 2p-10p CST (3p-11p EST) & Friday 11a-7p CST (12p-8p EST) & Saturday 8a-4p CST (9a-5p EST)

This Registered Nurse provides On-Call and Triage for the assigned population in accordance with triage protocols. This position remotely develops/implements care plans for persons served in the area of responsibility. The Tele-Triage RN assesses health status, identifies problems and needs of person(s) served in their assigned caseload, develops nursing care plans in collaboration with operations RN's. You will complete chart reviews and monthly host home reviews and perform On-Bound calling to assigned populations/locations. This RN performs data analysis in multiple systems.

Responsibilities
  • Monitor assigned phone lines during service hours to ensure timely response for caller needs
  • Triage all symptom-based calls and give recommendations according to the approved triage protocol
  • Triage patients by assessing severity of symptoms and referral to appropriate setting or level of care
  • Document in real time all care related recommendations and ensure local operations are notified of triage supports and outcomes
  • Initiate contact with acute care setting to coordinate services for clients receiving care in the ED/Hospital and coordinate the discharge planning; Notify operations of triage recommendations
  • Coordinate any medication orders with the assigned pharmacy and update MAR/QuickMar for appropriate administration
  • Work assigned prior authorizations to ensure timely documentation and submit to assigned pharmacy for billing
  • Complete/conduct assessment and reassessment of persons served as assigned
  • Develop/update care plans and determine persons served needs and secure physicians orders as needed
  • Communicate with beneficiaries primarily phone, text, online (web) chat, or email
  • Ensure compliance with state/local/payer requirements through review of documentation
  • Provide coaching and education related to the health and well-being of persons served
  • Participate in performance improvement activities and maintain ongoing clinical knowledge through internal/external training programs
  • Document above actions in Nurse's Notes or Service Delivery Log
  • Maintain time sheet log for weekly submission for productivity management to assigned supervisor
  • Notify each practice, physician, and/or managed care client of all encounters with patients, parents, or managed care clients regardless of follow-up needs before office opening
  • Notify designated leadership of operational concerns
  • Actively participate in applicable meetings and committees as requested (e.g., IDT, HRC, Safety/Quality committee, and annual person served directed/active treatment plan meetings)
Qualifications
  • Degree/certification from an accredited school of nursing
  • Current licensure as a Registered Nurse (RN) in the state of practice, which is current and remains in good standing. Must have a compact state RN license.
  • Clinical experience in providing services and supports to individuals with intellectual and developmental disabilities, home health and Hospice patients or related disorders
  • Two year Home Health nursing experience
About our Line of BusinessStarting Point Nursing Services, an affiliate of BrightSpring Health Services, is staffed 100% by a team of remote registered nurses trained to support the post-acute continuum with clinical advice and interventions. Our 24/7 On-Call and Triage team responds to physician practices, home health agencies, intellectual disability providers, and assisted living providers. Our services are tailored to our partners, including remote physical/chart assessments, predictive care modeling, clinical programming interventions for high-risk populations, emergent care coordination, and case management. For more information, please visit www.startingpointnursing.com. Follow us on LinkedIn.Salary RangeUSD $33.00 - $35.00 / HourEmployment Type: FULL_TIME

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