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Itsm Jobs in Indiana (NOW HIRING)

MISO

ServiceNow ITSM Specialist

Carmel, IN

$100K - $125K/yr

As MISO's ServiceNow ITSM Specialist , you'll design, optimize, and govern end-to-end ITSM workflows while harnessing automation and AI to eliminate manual effort and elevate service quality. You'll ...

My3Tech Inc

Technical IT Project

Indianapolis, IN · On-site

$94K - $111K/yr

... Implement ITSM best practices and manage ITSM projects. • Develop and maintain dashboards and reporting tools to monitor project performance. • Ensure compliance with health department ...

My3Tech Inc

Technical IT Project Manager

Indianapolis, IN · On-site

$94K - $111K/yr

Implement ITSM best practices and manage ITSM projects. * Develop and maintain dashboards and reporting tools to monitor project performance. * Ensure compliance with health department regulations ...

Zimmer, Inc.

Systems Principal Architect

Warsaw, IN · Hybrid

Must have 2 years of experience utilizing formal ITSM and SDLC processes and tools to manage service requests, incidents, problems, and changes. * Must have experience with: identifying, evaluating ...

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Showing results 1-20

All JobsItsm JobsItsm Jobs in Indiana

Itsm information

See Indiana salary details

$30.4K

$71.7K

$124.7K

How much do itsm jobs pay per year?

As of Jun 23, 2026, the average yearly pay for itsm in Indiana is $71,676.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $93,700.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional, and why are they important?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are the most commonly searched types of Itsm jobs in Indiana? The most popular types of Itsm jobs in Indiana are:
What are popular job titles related to Itsm jobs in Indiana? For Itsm jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Itsm jobs in Indiana look for? The top searched job categories for Itsm jobs in Indiana are:
What cities in Indiana are hiring for Itsm jobs? Cities in Indiana with the most Itsm job openings:
Itsm jobs near you
Infographic showing various Itsm job openings in Indiana as of June 2026, with employment types broken down into 89% Full Time, 4% Part Time, and 7% Contract. Highlights an 78% Physical, 9% Hybrid, and 13% Remote job distribution, with an average salary of $71,676 per year, or $34.5 per hour.
ServiceNow ITSM Specialist

ServiceNow ITSM Specialist

MISO

Carmel, IN

$100K - $125K/yr

Full-time

Retirement, PTO

Posted 6 days ago

Job description

We're seeking a forward-thinking individual to help shape the future of our IT Service Management ecosystem using ServiceNow. As MISO's ServiceNow ITSM Specialist, you'll design, optimize, and govern end-to-end ITSM workflows while harnessing automation and AI to eliminate manual effort and elevate service quality. You'll translate business needs into intelligent, scalable solutions by leveraging deep knowledge of the ServiceNow platform, workflow orchestration, and modern integration patterns. You'll work closely with teams to continuously refine workflows, reduce friction, and maximize the value of emerging automation technologies across the organization. If you're passionate about building smarter systems, driving innovation, and transforming the way teams deliver service, this is the role for you.
What You'll Do as our ServiceNow ITSM Specialist:
  • Design, optimize, and maintain automated ServiceNow workflows using Flow Designer and orchestration tools to streamline ITSM processes and reduce manual effort.
  • Integrate ServiceNow workflows with external monitoring and security platforms (such as Splunk, Tripwire, and other event sources) to enable event-driven automation within the ITSM ecosystem.
  • Develop and support automation scripts (PowerShell, Bash, Python) that complement ServiceNow workflows and help eliminate repetitive tasks across IT operations.
  • Continuously refine automation logic and AI-driven models by monitoring performance, tuning thresholds, and incorporating feedback loops to increase accuracy and reduce false positives.
  • Ensure ITSM automations remain compliant and audit-ready by implementing automated evidence collection, event correlation, and AI-assisted configuration validation within ServiceNow.
  • Translate business needs into scalable ServiceNow workflows and AI-supported automations that show clear, measurable impact.
  • Leverage ServiceNow AI capabilities, including Now Assist, Agentic AI, predictive intelligence, and document intelligence, to enhance classification, decisioning, and overall service efficiency.

What You'll Bring:
  • Bachelor's degree in a technical field (Computer Science, Information Technology, Engineering, or related discipline)
  • Deep understanding of ServiceNow platform capabilities, including ITSM modules, Flow Designer, and automation frameworks.
  • Strong skills in workflow orchestration and automation concepts, with the ability to design scalable, end-to-end ServiceNow automations.
  • Hands-on experience with ServiceNow AI features such as Now Assist, Agentic AI, predictive intelligence, and document intelligence.
  • Solid knowledge of integrations and cross-system automation, including APIs, web services, and connecting ServiceNow with external operational tools.

Appropriate level will be determined based upon experience and knowledge.
Transformative innovation is happening in the electric industry, from digitalizing homes and distributed resources to renewable energy and an ever-changing grid. MISO manages the electricity superhighway in the Central U.S. and through use of groundbreaking research and advanced technology, our highly skilled employees ensure power flows reliably to 45 million Americans. Operating the electricity grid, running a robust energy market, planning for a bright future - it's what our immensely hardworking and dedicated team does every day.
The base salary compensation range being offered for this role is $100,000 - $125,000 USD annually. Base salary range for this position is included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, and qualifications/experience.
Position is also eligible for an annual bonus if individual performance and company objectives are met. At MISO we offer a comprehensive benefits package, including 401k, vacation, sick and safe time, available on your first day of employment.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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