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Itsm Jobs in Indiana (NOW HIRING)

Circle

Staff IT Engineer

Florence, IN · Remote

$140K - $185K/yr

Lead the design, build, and governance of the ServiceNow ITSM platform, including workflows and service catalog * Provide L3 escalation support for complex incidents, ensuring timely resolution and ...

Circle

Staff IT Engineer

Boston, IN · Remote

$140K - $185K/yr

Lead the design, build, and governance of the ServiceNow ITSM platform, including workflows and service catalog * Provide L3 escalation support for complex incidents, ensuring timely resolution and ...

Circle

Staff IT Engineer

Nashville, IN · Remote

$140K - $185K/yr

Lead the design, build, and governance of the ServiceNow ITSM platform, including workflows and service catalog * Provide L3 escalation support for complex incidents, ensuring timely resolution and ...

Circle

Staff IT Engineer

Columbus, IN · Remote

$140K - $185K/yr

Lead the design, build, and governance of the ServiceNow ITSM platform, including workflows and service catalog * Provide L3 escalation support for complex incidents, ensuring timely resolution and ...

Circle

$140K - $185K/yr

Lead the design, build, and governance of the ServiceNow ITSM platform, including workflows and service catalog * Provide L3 escalation support for complex incidents, ensuring timely resolution and ...

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Itsm information

See Indiana salary details

$30.4K

$71.7K

$124.7K

How much do itsm jobs pay per year?

As of May 29, 2026, the average yearly pay for itsm in Indiana is $71,676.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $93,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional, and why are they important?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are the most commonly searched types of Itsm jobs in Indiana? The most popular types of Itsm jobs in Indiana are:
What are popular job titles related to Itsm jobs in Indiana? For Itsm jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Itsm jobs in Indiana look for? The top searched job categories for Itsm jobs in Indiana are:
What cities in Indiana are hiring for Itsm jobs? Cities in Indiana with the most Itsm job openings:
Itsm jobs near you
Infographic showing various Itsm job openings in Indiana as of May 2026, with employment types broken down into 86% Full Time, 1% Part Time, and 13% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $71,676 per year, or $34.5 per hour.
IT Service Management (ITSM) Non-Clinical Intern

IT Service Management (ITSM) Non-Clinical Intern

Parkview Health

Fort Wayne, IN • On-site

$14.75 - $19.75/hr

Other

Posted 21 days ago

Parkview Health rating

7.1

Company rating: 7.1 out of 10

Based on 268 frontline employees who took The Breakroom Quiz

370th of 864 rated healthcare providers

Job description

We are seeking a motivated and detail-oriented IT Service Management (ITSM) intern to support the administration, development, and continuous improvement of Parkview's ServiceNow platform and IT Service Management (ITSM) processes. This position will receive compensation. The intern will assist with platform configuration, workflow development, incident and request management optimization, reporting, and end-user support while gaining hands-on experience with enterprise IT operations. The ideal candidate will possess strong analytical, technical, and communication skills, and will be able to translate business requirements into intuitive, automated service delivery experiences. Start your career in support and development of ServiceNow, an industry leading ITSM and automation platform.

In terms of specific projects, the intern will be tasked with designing, building, and maintaining ITSM catalog items, forms, and request components to support service intake processes. Additionally, the intern will ensure that catalog items align with service definitions, user requirements, and ITSM best practices. The intern will also be required to develop client scripts, UI policies, data lookups, and form logic to enhance the request experience within the ServiceNow platform.

Key skills for this role include strong analytical abilities, attention to detail, and the capability to gather and document requirements from a range of stakeholders. Excellent communication and problem-solving abilities will also be essential. As for the work structure, the intern will be expected to work 24-40 hours per week, with required days spanning between 3-5 days per week. The internship will follow a 1st shift schedule.

Must be a current undergraduate college student or graduate college student. A specific educational focus or degree may be preferred, depending on the hosting department of the internship. A specific license and/or certification may be preferred, depending on the hosting department of the internship. GPA of 3.0 or above. Submission of Cover Letter, Resume and Letter of Recommendation. Other qualifications may vary by department of internship.

What Parkview Health employees say

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About Parkview Health

Sourced by ZipRecruiter

Parkview Health, headquartered in Fort Wayne, IN, US, operates within the healthcare industry providing a wide range of medical services and community wellness programs. These include primary care, specialty health services, emergency care, rehabilitation, and home health services among others. The non-profit health system was founded in 1878 and continues to serve its surrounding communities with a dedication to quality health and wellness.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Fort Wayne, IN, US

Year founded

1995

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