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Itsm Jobs in Indiana (NOW HIRING)

Onebridge

ServiceNow Developer

Indianapolis, IN · On-site

$47.25 - $65/hr

Responsibilities : • Design, develop, and maintain ServiceNow applications, modules, and integrations across ITSM, ITOM, HRSD, or custom scoped applications. • Implement AI-enabled features ...

Sidram Technologies

Desktop Engineer &ndash

Ashley, IN · On-site

Log, track, and resolve tickets using ITSM tools (ServiceNow, Remedy, Jira, etc.). * Meet defined SLAs for incident resolution and service requests. * Escalate high-severity issues to L3 or vendor ...

Saransh Inc

IAM Consultant - Remote

Indianapolis, IN · On-site

Experience with an ITSM application, preferably ServiceNow * Experience in PKI * Experience with servers / applications that require certificates * Certifications in ITIL, MCSA, or any relevant ...

Holiday Health Care

IT Manager

Evansville, IN

$100K/yr

Must be able to effectively mentor and manage team of 3 * ITSM experience (ticketing, SLA management) * Must be able to effectively work alongside interdisciplinary teams. * Strong analytical ...

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Showing results 1-20

All JobsItsm JobsItsm Jobs in Indiana

Itsm information

See Indiana salary details

$30.4K

$71.7K

$124.7K

How much do itsm jobs pay per year?

As of Jul 17, 2026, the average yearly pay for itsm in Indiana is $71,676.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $93,700.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional, and why are they important?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are the most commonly searched types of Itsm jobs in Indiana? The most popular types of Itsm jobs in Indiana are:
What are popular job titles related to Itsm jobs in Indiana? For Itsm jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Itsm jobs in Indiana look for? The top searched job categories for Itsm jobs in Indiana are:
What cities in Indiana are hiring for Itsm jobs? Cities in Indiana with the most Itsm job openings:
Itsm jobs near you
Infographic showing various Itsm job openings in Indiana as of July 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 71% Physical, 7% Hybrid, and 22% Remote job distribution, with an average salary of $71,676 per year, or $34.5 per hour.
IT-Vice President, IT Infrastructure, Field Services, Cybersecurity & Workplace Productivity

IT-Vice President, IT Infrastructure, Field Services, Cybersecurity & Workplace Productivity

TCC, Verizon Authorized Retailer

Fishers, IN

$147K - $183K/yr

Full-time

Posted 8 hours ago

Job description


Vice President, IT Infrastructure, Cybersecurity & Workplace Technology

We are seeking a strategic, hands-on technology leader to oversee infrastructure, cybersecurity, field services, and workplace productivity across a large, multi-location retail environment. This role is responsible for ensuring secure, scalable, and high-performing technology operations supporting 1,500+ locations and a growing corporate workforce.

What You’ll Do

  • Lead enterprise IT infrastructure, cybersecurity, and end-user technology strategy
  • Ensure a strong security posture and compliance with industry requirements
  • Drive modernization across cloud, retail/edge, and workplace productivity platforms
  • Oversee field services and IT support to deliver a consistent, high-quality user experience
  • Implement AI-driven automation and operational improvements
  • Manage budgets, vendors, and large-scale technology initiatives

What You Bring

  • 15+ years of IT infrastructure and operations leadership experience
  • Deep expertise in cybersecurity operations, risk management, and compliance
  • Experience leading large, distributed technology teams
  • Strong background in cloud environments, ITSM, and enterprise systems
  • Proven ability to align technology strategy with business growth

Why Join Us

  • Executive-level impact across a complex, high-growth organization
  • Opportunity to modernize and scale technology at enterprise scope
  • Lead innovation in cybersecurity, infrastructure, and AI-driven IT operations

We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information, or any other status protected by applicable federal, state, or local laws. We are committed to providing reasonable accommodations for qualified individuals with disabilities.

#nowhiring #jobsinit #informationtechnologyvp #newjob #jobsinit


Working at The Cellular Connection

Perks for workers

  • Paid Time Off

  • Paid Community Time

  • Paid Employee Matters Day

  • Same Day Pay Options

  • Generous Community Grant Opportunities

  • Employee Resource Group

  • Medical, Dental, Vision

  • 401K with Company Match

  • Long-Term and Short-Term Disability

  • Critical and Accident Benefits

  • Employee Assistance Program

  • Verizon Discount Options

  • Rewards and Recognition

About The Cellular Connection, in their own words

From The Cellular Connection

Founded in 1991, TCC operates over 500 locations from coast to coast. Our long-standing relationship with Verizon allows us to make our services more accessible to customers while offering unparalleled customer service and competitive pricing. We employ nearly 2,000 people across the U.S., from sales associates to our store support team members.

Our purpose is to passionately make a difference in the lives of our employees, customers, and the communities where we live and work. TCC is a Culture of Good, Inc. company that encourages employees to give back in every community they serve. We have donated more than 1 million backpacks with school supplies to children and appreciation packs to more than 25,000 teachers across the U.S. We also host annual events to honor veterans and support child-centered nonprofits. TCC’s corporate giving program, TCC Gives, encourages nonprofits to contact their local stores to apply for support through the Community Grants program. They have surpassed $7 million in donations to local nonprofits across the country. TCC also works closely with More Than a Phone, a nonprofit that partners with local domestic violence organizations to keep survivors connected with free smartphones and data.

To learn more about TCC, visit TCCRocks.com, and connect with the company on Facebook, Twitter, LinkedIn, and Instagram.

Company values

From The Cellular Connection

We serve our employees, customers and communities through living out our 5 Promises.

CARE- we respect the people around us and embrace our differences.

CONNECT- we intentionally create space and remove barriers to promote meaningful connections because we know that representation matters.

BE AUTHENTIC - we champion authentic relationships within our business and communities we serve.

INSPIRE- we will be the example for others to follow throughout our workplace and our communities.

DRIVE THE BUSINESS- diverse teams promote cross-functional innovation, strong community relationships and overall success.

Diversity and inclusion statement

From The Cellular Connection

Come as you are; we celebrate our differences!

At TCC, equity, diversity, and inclusion are not just words. They are our guiding principles as we build our teams, cultivate leaders, and create a work environment that reflects the customers and communities in which we live and serve.​​​​​