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Itsm Jobs in Indiana (NOW HIRING)

PinnaclePartners

Systems Engineer, Sr.

Indianapolis, IN · Hybrid

$90K - $110K/yr

ITIL v4 Foundation certification Experience with Intune, Defender for Endpoint, and Microsoft Sentinel Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or ServiceNow TERMS:

Onebridge

ServiceNow Developer

Indianapolis, IN · On-site

$47.25 - $65/hr

Responsibilities : • Design, develop, and maintain ServiceNow applications, modules, and integrations across ITSM, ITOM, HRSD, or custom scoped applications. • Implement AI-enabled features ...

IMMI

Dir. IT Infrastructure

Westfield, IN · On-site

$120 - $150/hr

ITIL framework, ServiceNow or equivalent ITSM tools BENEFITS: * ESOP Team Ownership * Company paid Long and Short Term Disability Insurance * On-site health clinic * Ten (10) paid holidays * Paid ...

New

American Sound

ServiceNow Developer

Indianapolis, IN · On-site

$47.25 - $65/hr

... ITSM, ITOM, Discovery, and/or SAM Pro • Comfortable working both independently and as part of multi-department teams on large enterprise projects • ServiceNow certifications such as Certified ...

Sidram Technologies

Desktop Engineer &ndash

Ashley, IN · On-site

Log, track, and resolve tickets using ITSM tools (ServiceNow, Remedy, Jira, etc.). * Meet defined SLAs for incident resolution and service requests. * Escalate high-severity issues to L3 or vendor ...

HAGNOS TECH LLC

ServiceNow Developer

Indianapolis, IN · On-site

$80K - $100K/yr

Experience administering or developing ServiceNow ITSM, ITOM, Discovery, and/or SAM Pro * Comfortable working both independently and as part of multi-department teams on large enterprise projects

Saransh Inc

IAM Consultant - Remote

Indianapolis, IN · On-site

Experience with an ITSM application, preferably ServiceNow * Experience in PKI * Experience with servers / applications that require certificates * Certifications in ITIL, MCSA, or any relevant ...

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Showing results 41-60

All JobsItsm JobsItsm Jobs in Indiana

Itsm information

See Indiana salary details

$30.4K

$71.7K

$124.7K

How much do itsm jobs pay per year?

As of Aug 7, 2026, the average yearly pay for itsm in Indiana is $71,676.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $93,700.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the 5 stages of ITSM?

The five stages of ITSM typically follow the ITIL framework: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These stages help IT service teams deliver value, manage processes, and improve service quality through structured lifecycle management. ITSM professionals often use tools like ITIL best practices and pursue certifications to effectively implement these stages.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are the most commonly searched types of Itsm jobs in Indiana? The most popular types of Itsm jobs in Indiana are:
What are popular job titles related to Itsm jobs in Indiana? For Itsm jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Itsm jobs in Indiana look for? The top searched job categories for Itsm jobs in Indiana are:
What cities in Indiana are hiring for Itsm jobs? Cities in Indiana with the most Itsm job openings:
Itsm jobs near you
Infographic showing various Itsm job openings in Indiana as of August 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $71,676 per year, or $34.5 per hour.

Remote Service & Support Technician

Nephrology Associates of Northern Illinois and Indiana

Merrillville, IN • On-site

$48K - $55K/yr

Full-time

Posted 15 days ago

Job description

Position Summary

The Remote Service & Support Technician provides both remote and onsite technical support throughout the organization. This is a field support position responsible for desktop support, infrastructure, networking, equipment installation, and technology lifecycle management. The successful candidate will travel frequently between NANI locations while delivering exceptional customer service and maintaining reliable, secure technology environments.

Key Responsibilities

Provide outstanding customer service via phone, email, Microsoft Teams, and the ITSM platform.

Travel regularly to clinics throughout Northern Illinois and Northwest Indiana. (80-90%)

Install, configure, troubleshoot, and repair desktops, laptops, printers, scanners, and peripherals.

Support Microsoft Windows 11, Microsoft 365, Outlook, Teams, and business applications.

Support Active Directory/Microsoft Entra ID, onboarding, offboarding, and account administration.

Troubleshoot switches, wireless access points, Internet connectivity, structured cabling, and network closets.

Deploy and support Cisco Meraki infrastructure.

Support conference room technology and audiovisual equipment.

Document all work accurately and meet established Service Level Agreements (SLAs).

Participate in infrastructure upgrades, technology refreshes, clinic openings, and relocation projects.

Participate in occasional after-hours maintenance windows.

Required Qualifications

Associate degree, technical certification, or equivalent professional experience.

Minimum two years of desktop, networking, or infrastructure support experience.

Knowledge of Windows, Microsoft 365, TCP/IP, DNS, DHCP, VPN, wireless networking, printers, and remote support tools.

Excellent troubleshooting, communication, organization, and customer service skills.

Preferred Qualifications

CompTIA A+, Network+, or Microsoft certifications.

Cisco Meraki experience.

Healthcare IT and EMR/EHR support experience.

Microsoft Intune or MDM experience.

Travel Requirements

This is a field support position requiring frequent travel to NANI locations throughout Northern Illinois and Northwest Indiana.

Valid driver's license.

Reliable personal transportation.

Ability to travel independently between assigned clinic locations.

Mileage reimbursed in accordance with NANI policy.