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Itsm Jobs in Indiana (NOW HIRING)

Elevance Systems Inc

IT Helpdesk Analyst

Lafayette, IN · On-site

IT ticketing systems and ITSM tools * Strong troubleshooting and problem-solving abilities. * Excellent communication and customer service skills. * Ability to work under pressure and manage multiple ...

Virtusa

Database Administrator

Indianapolis, IN · On-site

Knowledge and experience of using ITSM tools like Service Now / Remedy. * Must be willing to be a lead for other middleware platforms. Database skillsets: * Primary: Microsoft SQL Server, DB2

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

Familiarity with ITSM tools such as Jira Service Management, Zendesk, ServiceNow, or similar * Familiarity with mesh or zero-trust remote access tools (Tailscale, Twingate, or similar). * ITIL v4 ...

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Showing results 21-40

All JobsItsm JobsItsm Jobs in Indiana

Itsm information

See Indiana salary details

$30.4K

$71.7K

$124.7K

How much do itsm jobs pay per year?

As of Aug 7, 2026, the average yearly pay for itsm in Indiana is $71,676.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $93,700.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the 5 stages of ITSM?

The five stages of ITSM typically follow the ITIL framework: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These stages help IT service teams deliver value, manage processes, and improve service quality through structured lifecycle management. ITSM professionals often use tools like ITIL best practices and pursue certifications to effectively implement these stages.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are the most commonly searched types of Itsm jobs in Indiana? The most popular types of Itsm jobs in Indiana are:
What are popular job titles related to Itsm jobs in Indiana? For Itsm jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Itsm jobs in Indiana look for? The top searched job categories for Itsm jobs in Indiana are:
What cities in Indiana are hiring for Itsm jobs? Cities in Indiana with the most Itsm job openings:
Itsm jobs near you
Infographic showing various Itsm job openings in Indiana as of August 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $71,676 per year, or $34.5 per hour.

ServiceNow Platform Owner - Senior IT Consultant

Deaconess

Evansville, IN • On-site

$47.82 - $71.74/hr

Full-time

Re-posted 6 days ago

Deaconess Health System rating

6.7

Company rating: 6.7 out of 10

Based on 157 frontline employees who took The Breakroom Quiz

532nd of 887 rated healthcare providers

Job description

Lead the Future of Enterprise Workflow Automation and Digital Service Delivery
We are seeking an experienced ServiceNow Platform Owner to join our Digital Technology Services (DTS) team. In this role, you will serve as the strategic and technical owner of the ServiceNow platform, partnering with technology leaders, business stakeholders, and governance teams to maximize the value of ServiceNow across the organization.
The Platform Owner will have responsibility for the overall ServiceNow platform and will work with DTS leadership and governance to support the overall ServiceNow roadmap. The Platform Owner will define how ServiceNow will evolve to support the DTS business strategy.
What You'll Do
  • Ensures platform alignment with the business strategy, roadmap, and platform governance policies.
  • Leads the design, configuration, implementation, and ongoing enhancement of ServiceNow modules (e.g., ITSM, SPM).
  • Presides over the technical governance board and is involved in all governance components.
  • Evaluates new ServiceNow features, releases, and integrations; recommends adoption of new capabilities.
  • Works in conjunction with ServiceNow team to review design configuration decisions to ensure a seamless user experience that aligns with the platform design strategy consumption.
  • Leads or supports special projects, integrations, and process automation initiatives.
  • Partners with ServiceNow architecture and delivery teams by collaborating to protect platform health and to ensure technical decisions support functional intent and roadmap.
  • Drives continuous improvement of ServiceNow processes and service capabilities with a focus on efficiency, user experience, and cost optimization.
  • Translates business strategy into platform capabilities by partnering with other DTS teams and functional areas.
  • Works with DTS Governance to determine platform standards to ensure the platform supports "how the business actually works".
  • Utilizes dashboards and reporting capabilities to communicate platform health.
  • Develops and manages platform budget, licensing, and vendor relationships.
  • Manages ServiceNow documentation, including platform standards, best practices, procedures, and operations manuals. Educates stakeholders on ServiceNow capabilities, governance, and usage.
  • Works with DTS Governance to set functional direction and prioritization to determine which use cases belong on ServiceNow by prioritizing outcomes over features.
  • Collaborates with customers to determine when to adopt OOB vs extend vs build to ensure consistent experiences across services and workflows.
  • Facilitates the platform with an "automation-first" approach to all development to relieve teams of any administrative work.
  • Focus is always on delivering value and consistency to the user base. Reviews all new upgrades, optimizations or maintenance of business activities making sure all work enables customers to deliver business outcomes.

What We're Looking For
  • 10+ years of experience in technology leadership, enterprise systems, or IT operations
  • 7+ years of hands-on ServiceNow experience
  • 2+ years of ServiceNow architecture experience
  • 2+ years of ServiceNow development experience
  • ServiceNow Certified System Administrator (CSA) required
  • Strong understanding of ServiceNow platform architecture, governance, and administration
  • Experience implementing and supporting modules such as ITSM, SPM, or other enterprise ServiceNow solutions
  • Ability to translate business strategy into scalable platform capabilities and solutions
  • Experience leading enterprise platform roadmaps, prioritization efforts, and governance processes
  • Excellent communication skills with the ability to present technical concepts to business and executive audiences
  • Ability to independently identify opportunities, develop solutions, and lead initiatives from concept to execution

What We Offer
  • A highly visible leadership role with ownership of a critical enterprise platform
  • The opportunity to shape the future of workflow automation and service delivery across the organization
  • Influence over platform strategy, governance, architecture, and long-term technology direction
  • Collaboration with executive leaders, architects, engineers, and business stakeholders
  • Opportunities to drive innovation, automation, and digital transformation initiatives
  • A culture that values strategic thinking, continuous improvement, and customer-focused solutions
  • Professional growth through platform leadership, enterprise initiatives, and emerging technologies
  • A stable healthcare organization committed to leveraging technology to improve operational excellence and service delivery
  • The ability to make a measurable impact by delivering solutions that help teams work more effectively and efficiently every day

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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