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Itsm Jobs in Raleigh, NC (NOW HIRING)

Jobtailor

Director, IT Service Delivery

Cary, NC · On-site

$210 - $240/hr

Lead the implementation of a new ITSM platform (HALO) * Ensure compliance with internal policies and external regulatory requirements through periodic audits and assessments. * Technical change ...

First Citizens Bank

Manager IT

Raleigh, NC · On-site

Understand and drive ITSM processes. * Understanding of file transfer technologies, job scheduling dependencies, and enterprise processing workflows. * Experience in large scale project management ...

First Citizens Bank

Manager IT

Raleigh, NC

Understand and drive ITSM processes. * Understanding of file transfer technologies, job scheduling dependencies, and enterprise processing workflows. * Experience in large scale project management ...

First Citizens Bank

Manager IT

Raleigh, NC

Understand and drive ITSM processes. * Understanding of file transfer technologies, job scheduling dependencies, and enterprise processing workflows. * Experience in large scale project management ...

Artech

ServiceNow Platform Administrator

Raleigh, NC · On-site

... ITSM) requirements. Required Qualifications: * Current ServiceNow Certified System Administrator (CSA) certification is required. * A minimum of eight (8) to twelve (12) years of relevant experience.

Clinisys

Director, Business Solutions

Morrisville, NC · On-site

$150 - $180/hr

Lead the design, implementation, and optimization of all enterprise platforms (including ERP, CRM, HRIS, Customer Support, Finance, ITSM, etc.) and integration architecture * Establish scalable ...

RSM

ServiceNow Systems Administrator Senior

Raleigh, NC · On-site

$83K - $113K/yr

The ServiceNow Administrator Senior manages core ITSM applications, troubleshoots platform issues, and helps automate internal business processes. The role also includes light development and ...

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All JobsItsm JobsItsm Jobs in Raleigh, NC

Itsm information

See Raleigh, NC salary details

$31.1K

$73.2K

$127.3K

How much do itsm jobs pay per year?

As of Aug 18, 2026, the average yearly pay for itsm in Raleigh, NC is $73,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $95,700.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are ITSM jobs?

ITSM jobs involve managing and delivering IT services within an organization, focusing on processes like incident management, problem management, and service request fulfillment. These roles often require knowledge of IT frameworks such as ITIL and skills in service management tools, with common positions including Service Desk Analyst, IT Support Specialist, and IT Service Manager.

What are the most commonly searched types of Itsm jobs in Raleigh, NC?

The most popular types of Itsm jobs in Raleigh, NC are:

What are popular job titles related to Itsm jobs in Raleigh, NC?

For Itsm jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Itsm jobs in Raleigh, NC look for?

The top searched job categories for Itsm jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Itsm jobs?

Cities near Raleigh, NC with the most Itsm job openings:

Itsm jobs near you
Infographic showing various Itsm job openings in Raleigh, NC as of August 2026, with employment types broken down into 86% Full Time, 4% Part Time, and 10% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $73,217 per year, or $35.2 per hour.

Director, IT Service Delivery

Jobtailor

Cary, NC • On-site

$210 - $240/hr

Other

Posted 13 days ago

Job description

Director, IT Service Delivery

The Asahi Kasei Group operates with a commitment of creating for tomorrow. Our business sectors, Material, Homes, and Health Care, contribute to the development of society by anticipating the changing needs of those around the world. We look for candidates that offer a fresh perspective and a variety of skills to help us achieve our commitment.

Veloxis Pharmaceuticals is an Asahi-Kasei Group Company based in Cary, NC. Our purpose is to transform transplant medicine as the primary partner to the community of transplant healthcare providers and their patients; our focus is in developing new therapies and programs to help transplant healthcare providers and the patients they treat. Veloxis provides a dynamic and innovative place to work that encourages professional development and embraces diversity. We seek creative, intelligent, action-oriented, and passionate individuals who thrive in a collaborative team environment. If you are interested in being part of a patient‑centric company, then we invite you to learn more about the employment opportunities available at Veloxis. Our success is tied to the contribution of every team member, which is why we provide a valuable and competitive compensation package that includes health and insurance benefits, training, and development opportunities, as well as performance‑based bonus eligibility.

Company: Veloxis Pharmaceuticals, Inc.

Job Description: The Director, IT Service Delivery is responsible for leading the IT Service Delivery team overseeing the organization’s infrastructure, technology operations, cybersecurity and end‑user services. This role ensures the delivery of reliable, secure, and efficient IT operations covering services like Microsoft365 platform, endpoint management, ITSM platform and management of outsourced suppliers. The Director drives operational excellence, develops high‑performing teams, and ensures continuous improvement across the Service Delivery function while delivering scalable, customer‑focused IT services that support organizational growth and strategic priorities.

The base compensation range for this role is $210-240K. Base Compensation is influenced by many factors including, but not limited to: time in the role, previous experience, skills, knowledge, performance, work requirements, internal equity, and business / economic conditions.

Key Responsibilities
  • Lead and manage IT support services (Internal and External)
  • Monitor service performance, analyze trends, and implement improvements to enhance service quality and customer satisfaction.
  • Facilitate resolution of complex or escalated technical issues, engaging the appropriate internal and external resources.
  • Ensure consistent follow‑up with internal and external customers to maintain high levels of satisfaction.
  • Lead, mentor, and develop IT Service Delivery personnel, including support staff, engineers, and managers.
  • Foster a culture of accountability, continuous learning, and high performance across IT teams.
  • Recommend and justify investments in technology through cost‑benefit analysis and business case development.
  • Lead the implementation of a new ITSM platform (HALO)
  • Ensure compliance with internal policies and external regulatory requirements through periodic audits and assessments.
  • Technical change approver
  • Oversee the design, implementation, and maintenance of IT infrastructure, including hardware, software, and network systems.
  • Manage relationships with technology vendors, contractors, and service providers to ensure high‑quality service delivery.
  • Create performance metrics to proactively identify risks and opportunities for improvement.
Position Requirements
  • Strong technical know‑how and decision‑making skills, including the ability to act quickly with incomplete information
  • Microsoft365
  • Defender, Intune, etc.
  • Entra ID
  • Copilot
  • Azure services
  • Strong leadership covering both local and virtual team management
  • Operational excellence in IT service delivery and core ITIL processes
  • Analytical problem‑solving and resource optimization
  • Effective communication and stakeholder management
  • Ability to travel ~25% domestic and international

As an equal opportunity employer, Asahi Kasei believes a diverse workforce will provide us with the ability to continuously support the changes in the economy, society, and environment.

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