ZipRecruiter

Log In

1

Itsm Jobs in Raleigh, NC (NOW HIRING)

Black & Veatch

ServiceNow Capability Lead

Cary, NC

$14.75 - $19.50/hr

Own and evolve cross-platform ServiceNow capabilities, ensuring alignment across ITSM, ITAM, ITOM, SecOps, IRM, and SPM domains * Define and maintain end-to-end business processes that span multiple ...

DPR Construction

ServiceNow Developer

Raleigh, NC · Hybrid

$97K - $183K/yr

This role will initially focus on developing solutions across the HR Service Delivery (HRSD) and IT Service Management (ITSM) products with future opportunities to shape the adoption of other modules ...

Cyberhill Partners

Software Developer

Durham, NC · On-site

... ITSM / ITOM concepts and enterprise workflows • Ability to work independently while collaborating with distributed teams • Must be located in Austin, Dallas, or the RDU area Preferred : • ...

First Citizens Bank

Senior CMDB Analyst

Raleigh, NC · Remote

$85K - $113K/yr

ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and application of concepts with expertise in Configuration Management and working knowledge of ITAM and ITSM processes.

First Citizens Bank

Senior CMDB Analyst

Raleigh, NC · Remote

$85K - $113K/yr

ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and application of concepts with expertise in Configuration Management and working knowledge of ITAM and ITSM processes.

VeridianTech

ServiceNow Solution Architect

Holly Springs, NC · On-site

$54.50 - $71.75/hr

Lead solution design across modules such as ITSM, ITOM, CSM, HRSD, CMDB/SACM, SecOps, GRC, and IRM * Translate business objectives and requirements into scalable and upgrade safe target architectures

previous page

Showing results 41-60

All JobsItsm JobsItsm Jobs in Raleigh, NC

Itsm information

See Raleigh, NC salary details

$31.1K

$73.2K

$127.3K

How much do itsm jobs pay per year?

As of Aug 18, 2026, the average yearly pay for itsm in Raleigh, NC is $73,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $95,700.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are ITSM jobs?

ITSM jobs involve managing and delivering IT services within an organization, focusing on processes like incident management, problem management, and service request fulfillment. These roles often require knowledge of IT frameworks such as ITIL and skills in service management tools, with common positions including Service Desk Analyst, IT Support Specialist, and IT Service Manager.

What are the most commonly searched types of Itsm jobs in Raleigh, NC?

The most popular types of Itsm jobs in Raleigh, NC are:

What are popular job titles related to Itsm jobs in Raleigh, NC?

For Itsm jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Itsm jobs in Raleigh, NC look for?

The top searched job categories for Itsm jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Itsm jobs?

Cities near Raleigh, NC with the most Itsm job openings:

Itsm jobs near you
Infographic showing various Itsm job openings in Raleigh, NC as of August 2026, with employment types broken down into 86% Full Time, 4% Part Time, and 10% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $73,217 per year, or $35.2 per hour.

Technology Manager, Intelligent Mobility

WSP

Raleigh, NC

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted yesterday

WSP rating

8.6

Company rating: 8.6 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

17th of 72 rated business consultants

Job description

Position Summary

The Technology Manager is the Contractor's single point of accountability for the implementation, delivery, and ongoing oversight of all Customer Service Center Technology (CCT) activities. This role owns day-to-day planning, coordination, execution, and control across the full CCT scope including contact center technology, data network, security, and the IT Service Desk. The Technology Manager is accountable for carrying the solution from implementation through go-live, hyper-care, and knowledge transfer to Project Closeout.

The Technology Manager is the primary technical interface to WSPs client, holding both WSP IT staff and technology partners accountable to scope, schedule, and performance commitments.

Key Responsibilities

Serve as the single point of accountability for CCT technology delivery, representing WSP to the client and program leadership on all technology matters.

Own end-to-end planning, coordination, execution, and control of the three CCT technology domains - contact center technology, data network/security, and IT Service Desk - ensuring integrated delivery across all three.

Lead the contact center technology implementation, including CCaaS platform, IVR/IVA, omnichannel routing, and integration to the back-office/case-management environment.

Oversee data network and security delivery, ensuring the solution meets applicable public-sector security, privacy (e.g., PCI, PII), and conformance requirements.

Stand up and manage IT Service Desk operations and supporting ITSM processes (incident, problem, change, request) aligned to ITIL practice.

Establish and run delivery governance: integrated schedule, risk and issue management, change control, quality management, and stakeholder status reporting.

Direct hyper-care support immediately following go-live, ensuring rapid triage and resolution and operational stability through the stabilization period.

Plan and execute structured knowledge transfer - documentation, runbooks, and training for client and operations teams - culminating in formal Project Closeout and transition to steady-state operations.

Manage technology vendors and subcontractors against SLAs and the Technology Conformance Matrix, holding partners accountable for performance throughout the lifecycle.

Required Qualifications

Senior IT professional with a demonstrated record delivering complex, multi-workstream technology programs as a single point of accountability.

Public sector IT service delivery experience, including delivery governance and client-facing accountability in a contractual environment.

Hands-on contact center technology experience: CCaaS platforms, IVR/IVA, omnichannel routing, and back-office/case-management integration.

Strong command of the full delivery lifecycle - implementation, go-live, hyper-care, knowledge transfer, and closeout.

Working knowledge of data network/security and IT Service Desk / ITSM operations.

Excellent written and verbal communication; able to serve as the client-facing technical lead.

Based in or willing to relocate to the Raleigh, NC area.

Preferred Qualifications

Experience in tolling, transportation, or mobility programs, particularly Customer Service Center or back-office system implementations.

PMP and/or ITIL certification.

Experience managing technology partners against a conformance matrix or equivalent contractual technical baseline.

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand.  Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service. 

What WSP employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply