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Itsm Jobs in Raleigh, NC (NOW HIRING)

First Citizens Bank

Senior Manager IT

Raleigh, NC · On-site +1

$170K - $195K/yr

Platform Integration Experience Experience integrating developer platforms with source control, CI/CD, automation, cloud, security, observability, ITSM, and artifact management ecosystems. This job ...

Jobtailor

Platform Engineering Manager

Raleigh, NC · On-site

$140 - $190/hr

Strong understanding of ITSM platforms (ServiceNow preferred). Certifications & Qualifications * Bachelor's degree in Computer Science * Bachelor's degree in Engineering * Bachelor's degree in ...

First Citizens Bank

Manager IT

Raleigh, NC · On-site

$92K - $113K/yr

Understand and drive ITSM processes. * Understanding of file transfer technologies, job scheduling dependencies, and enterprise processing workflows. * Experience in large scale project management ...

First Citizens Bank

Manager IT

Raleigh, NC · On-site

$92K - $113K/yr

Understand and drive ITSM processes. * Understanding of file transfer technologies, job scheduling dependencies, and enterprise processing workflows. * Experience in large scale project management ...

First Citizens Bank

Senior Manager IT

Raleigh, NC · On-site +1

$170K - $195K/yr

Platform Integration Experience Experience integrating developer platforms with source control, CI/CD, automation, cloud, security, observability, ITSM, and artifact management ecosystems. This job ...

First Citizens Bank

Principal Cloud Engineer

Raleigh, NC · Hybrid

$170K - $199K/yr

... ITSM, security, and observability ecosystems. This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the ...

TEKsystems

ServiceNow CMDB Developer

Raleigh, NC

$70K - $100K/yr

... and other ITSM/ITOM processes. Strong analytical skills, ServiceNow administration experience, and a passion for data integrity are essential for success in this role. Additional Skills ...

New

First Citizens Bank

Principal Cloud Engineer

Raleigh, NC · Hybrid

$170K - $199K/yr

... ITSM, security, and observability ecosystems. This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the ...

TEKsystems

ServiceNow CMDB Developer

Raleigh, NC

$70K - $100K/yr

... and other ITSM/ITOM processes. Strong analytical skills, ServiceNow administration experience, and a passion for data integrity are essential for success in this role. Additional Skills ...

New

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Showing results 41-60

All JobsItsm JobsItsm Jobs in Raleigh, NC

Itsm information

See Raleigh, NC salary details

$31.1K

$73.2K

$127.3K

How much do itsm jobs pay per year?

As of Aug 27, 2026, the average yearly pay for itsm in Raleigh, NC is $73,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $95,700.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are ITSM jobs?

ITSM jobs involve managing and delivering IT services within an organization, focusing on processes like incident management, problem management, and service request fulfillment. These roles often require knowledge of IT frameworks such as ITIL and skills in service management tools, with common positions including Service Desk Analyst, IT Support Specialist, and IT Service Manager.

What are the most commonly searched types of Itsm jobs in Raleigh, NC?

The most popular types of Itsm jobs in Raleigh, NC are:

What are popular job titles related to Itsm jobs in Raleigh, NC?

For Itsm jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Itsm jobs in Raleigh, NC look for?

The top searched job categories for Itsm jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Itsm jobs?

Cities near Raleigh, NC with the most Itsm job openings:

Itsm jobs near you
Infographic showing various Itsm job openings in Raleigh, NC as of August 2026, with employment types broken down into 89% Full Time, 2% Part Time, and 9% Contract. Highlights an 75% Physical, 10% Hybrid, and 15% Remote job distribution, with an average salary of $73,217 per year, or $35.2 per hour.

Senior Manager IT

Raleigh, NC • On-site, Remote

First Citizens Bank

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

106th of 172 rated banks

People enjoy working here

Good employer

Recommended by students

Learn more about First Citizens Bankexternal

$170K - $195K/yr

Full-time

Posted 12 days ago

Job description

Overview

This is a remote role open for multiple markets across the United States.

Leads the Product & Experience pillar of the Platform Engineering Hub. Owns strategy, roadmap, adoption, governance, and lifecycle management of the enterprise Internal Developer Platform (IDP). Accountable for developer experience outcomes, service catalog governance, golden paths, self-service engineering capabilities, platform analytics, GitOps enablement, Infrastructure as Code (IaC) adoption, and AI-enabled engineering experiences. 


Responsibilities

Key Responsibilities 

Platform Product Management (30%), Developer Experience & Self-Service (25%), Platform Ecosystem & Integrations (20%), Leadership & Talent Development (15%), Innovation & AI Enablement (10%). 

  • Build and scale Internal Developer Platforms
  • Established developer experience programs
  • Create self-service engineering capabilities
  • Integrate engineering ecosystems
  • Applied product management disciplines to improve adoption, satisfaction, and productivity. 

Qualifications

Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering

  • 5+ years leading Platform Engineering, DevOps, SRE, Cloud or Infrastructure teams
  • IDP strategy and adoption leadership
  • budget and roadmap ownership
  • IDP, Platform Engineering, DevEx, Service Catalogs, Golden Paths, GitOps, IaC, CI/CD, Platform Automation
  • DevSecOps
  • API-first Architecture
  • Product Management

Preferred Skills 

Kubernetes, Cloud Platforms, Policy-as-Code, Platform Observability, Platform Analytics, AI-assisted Engineering. 

Platform Integration Experience 

Experience integrating developer platforms with source control, CI/CD, automation, cloud, security, observability, ITSM, and artifact management ecosystems. 

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $170,000 and $195,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering

  • 5+ years leading Platform Engineering, DevOps, SRE, Cloud or Infrastructure teams
  • IDP strategy and adoption leadership
  • budget and roadmap ownership
  • IDP, Platform Engineering, DevEx, Service Catalogs, Golden Paths, GitOps, IaC, CI/CD, Platform Automation
  • DevSecOps
  • API-first Architecture
  • Product Management

Preferred Skills 

Kubernetes, Cloud Platforms, Policy-as-Code, Platform Observability, Platform Analytics, AI-assisted Engineering. 

Platform Integration Experience 

Experience integrating developer platforms with source control, CI/CD, automation, cloud, security, observability, ITSM, and artifact management ecosystems. 

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $170,000 and $195,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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