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Itil Jobs in Raleigh, NC (NOW HIRING)

ATIA Ltd

HR Manager - Internship

Chapel Hill, NC · On-site

ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...

VIVA USA INC

ITSM Change Process Manager

Raleigh, NC · On-site

You'll also drive improvements through ServiceNow automation, analytics, governance, training, and adoption of ITIL Change Enablement best practices. Key Responsibilities Functions as the enterprise ...

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How much do itil jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for itil in Raleigh, NC is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.37 per hour, depending on experience, location, and employer.

What is ITIL and what does an ITIL professional do?

ITIL stands for Information Technology Infrastructure Library, which is a set of best practices for delivering IT services efficiently and effectively. An ITIL professional uses these best practices to help organizations align their IT services with business needs, improve service delivery, reduce costs, and manage risk. Their responsibilities often include process improvement, incident management, change management, and ensuring that IT services meet agreed-upon standards and expectations.

What are the key skills and qualifications needed to thrive as an ITIL professional, and why are they important?

To thrive as an ITIL professional, you need a solid understanding of IT service management principles, process optimization, and typically an ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is important for managing workflows and incidents. Strong analytical thinking, communication, and stakeholder management skills set top performers apart in this field. These competencies are crucial for ensuring efficient IT service delivery, continual improvement, and alignment of IT services with business needs.

How does an ITIL professional typically collaborate with other departments to improve service delivery?

ITIL professionals often work closely with various departments such as IT operations, customer support, and business units to align IT services with organizational needs. They facilitate communication between technical teams and non-technical stakeholders, ensuring that service management processes are clear and effective. Regular meetings, process documentation, and service reviews are common ways ITIL professionals foster collaboration, leading to more efficient incident resolution and continuous service improvement.

What is the difference between Itil vs ServiceNow Administrator?

AspectItilServiceNow Administrator
CertificationsITIL Foundation, ITIL ExpertServiceNow Certified System Administrator
Work EnvironmentIT service management, process improvementServiceNow platform management, automation
Industry UsageIT service providers, large enterprisesOrganizations using ServiceNow for ITSM

While ITIL is a set of best practices for IT service management, a ServiceNow Administrator focuses on managing and configuring the ServiceNow platform to implement ITIL processes. Both roles require understanding of ITSM principles, but ITIL provides the framework, whereas the ServiceNow Administrator applies it within the ServiceNow environment.

Is ITIL entry level?

ITIL (Information Technology Infrastructure Library) certifications are available at multiple levels, including Foundation, which is considered entry level and suitable for beginners. The Foundation certification covers basic concepts and practices, making it accessible without prior experience, but job requirements may also seek relevant skills or experience in IT service management. Advanced certifications require more experience and knowledge of ITIL frameworks.

Is ITIL in demand?

ITIL (Information Technology Infrastructure Library) professionals are in demand as organizations seek to improve IT service management and operational efficiency. Certifications like ITIL Foundation can enhance job prospects, and roles often require knowledge of ITSM tools and processes. The demand varies by industry and region but remains steady in organizations prioritizing IT service quality.

What jobs can I get with ITIL?

With ITIL certification, you can pursue roles such as IT Service Manager, ITIL Process Consultant, Service Desk Manager, or IT Operations Analyst. These positions typically require knowledge of IT service management best practices, process improvement, and often involve managing IT services, infrastructure, or support teams.

What are popular job titles related to Itil jobs in Raleigh, NC?

For Itil jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Itil jobs in Raleigh, NC look for?

The top searched job categories for Itil jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Itil jobs?

Cities near Raleigh, NC with the most Itil job openings:

Itil jobs near you
Infographic showing various Itil job openings in Raleigh, NC as of August 2026, with employment types broken down into 90% Full Time, 2% Part Time, and 8% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $44,300 per year, or $21.3 per hour.

ITSM Change Process Manager - Junior at NC

Elite Workforce Inc

Raleigh, NC • On-site

Other

Posted 6 days ago

Job description

Position: ITSM Change Process Manager - Junior

Location: Raleigh, NC 27609
Client: State of North Carolina
Duration: 12+ Months
Job Description: Seeking an ITSM Change Process Manager to govern and continually improve enterprise Change Management. This role leads standard, normal, and emergency changes with governance, risk assessment, authorization, scheduling, and post-implementation reviews. Partners with Service Delivery, Incident, Problem, Configuration, Release Management, and leadership to balance change with stability, and drives ServiceNow automation, analytics, training, and ITIL Change Enablement best practices. Requires strong stakeholder management, executive communication, and cross-domain coordination across a large enterprise.

Key Responsibilities:

  • Serve as enterprise authority for Change Enablement; shape statewide change culture and governance
  • Govern public-sector requirements, audits, and high-visibility changes
  • Escalate decisions as needed to executive leadership; manage Forward Schedule of Change
  • Lead ServiceNow modernization: risk scoring, CAB Workbench, dashboards, and approval workflows
  • Ensure audit-ready documentation: business justification, impact, test/install/rollback plans, install results

Required Skills & Experience (minimum):

  • Bachelor's degree or equivalent with 5+ years ITSM/change management experience
  • ITIL v4 Foundation (or ability to obtain within 6 months)
  • Experience leading enterprise Change Management with CAB/ECAB governance
  • Expertise in ServiceNow Change Management, CAB Workbench, dashboards, automation
  • Strong knowledge of Incident, Problem, CMDB, Release, and SLA practices
  • Public-sector or large enterprise IT environment experience
  • Excellent written, verbal, facilitation, and executive communication skills

Desirable Skills:

  • ITIL Change Enablement expertise
  • Change governance across divisions; risk assessment and compliance controls
  • Cross-domain coordination and executive-level reporting

To Apply: Please send your resume to with the subject line "Resume Submission" for immediate consideration.

Elite WorkForce logo

About Elite WorkForce

Sourced by ZipRecruiter

eliteworkforceinc is the name to be taken into account when it comes to any sort IT services neaed. With many years of expertise in the area and a team of experienced professionals working at their full potential, we have been able built not only websites, but a good brand name as well. With years, we have catered the needs of diverse clients. Web development along with design and mobile app development have been our forte. You will get the best end result in the genre and the personnel working for us are the backbone of the organization.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Morton Grove, IL, US

Year founded

2013

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