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Itil Jobs in Raleigh, NC (NOW HIRING)

Pipe Recruit

Service Desk Consultant/Lead

Raleigh, NC · On-site

Implement ITIL best practices for incident, problem, and change management. * Monitor and improve Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Team Leadership & Training:

First Citizens Bank

Senior CMDB Analyst

Raleigh, NC · Remote

$85K - $113K/yr

ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and application of concepts with expertise in Configuration Management and working knowledge of ITAM and ITSM processes.

First Citizens Bank

Senior CMDB Analyst

Raleigh, NC · Remote

$85K - $113K/yr

ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and application of concepts with expertise in Configuration Management and working knowledge of ITAM and ITSM processes.

ATIA Ltd

HR Manager - Internship

Chapel Hill, NC

ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...

Pwc

ServiceNow Deployment- Senior Associate

Raleigh, NC · On-site

$77K - $202K/yr

ITIL 4 COBIT ISO 27001 ServiceNow Certification(s) BMC Helix Certification(s) Flexera Certification(s) Jira Service Management (JSM) Certification(s) from a leading cloud service provider (AWS, Azure ...

Fujifilm

ServiceNow, Product Owner

Holly Springs, NC · On-site

$46.75 - $64.25/hr

Champion ITIL/ITSM processes (Incident, Problem, Change, Request, Knowledge, Configuration), define KPIs/SLAs, and drive continual service improvement. * Manage upgrades, patches, and release cycles ...

WSP

Technology Manager, Intelligent Mobility

Raleigh, NC · On-site

$90 - $120/hr

Stand up and manage IT Service Desk operations and supporting ITSM processes (incident, problem, change, request) aligned to ITIL practice. * Establish and run delivery governance: integrated ...

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How much do itil jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for itil in Raleigh, NC is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.37 per hour, depending on experience, location, and employer.

What is ITIL and what does an ITIL professional do?

ITIL stands for Information Technology Infrastructure Library, which is a set of best practices for delivering IT services efficiently and effectively. An ITIL professional uses these best practices to help organizations align their IT services with business needs, improve service delivery, reduce costs, and manage risk. Their responsibilities often include process improvement, incident management, change management, and ensuring that IT services meet agreed-upon standards and expectations.

What are the key skills and qualifications needed to thrive as an ITIL professional, and why are they important?

To thrive as an ITIL professional, you need a solid understanding of IT service management principles, process optimization, and typically an ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is important for managing workflows and incidents. Strong analytical thinking, communication, and stakeholder management skills set top performers apart in this field. These competencies are crucial for ensuring efficient IT service delivery, continual improvement, and alignment of IT services with business needs.

How does an ITIL professional typically collaborate with other departments to improve service delivery?

ITIL professionals often work closely with various departments such as IT operations, customer support, and business units to align IT services with organizational needs. They facilitate communication between technical teams and non-technical stakeholders, ensuring that service management processes are clear and effective. Regular meetings, process documentation, and service reviews are common ways ITIL professionals foster collaboration, leading to more efficient incident resolution and continuous service improvement.

What is the difference between Itil vs ServiceNow Administrator?

AspectItilServiceNow Administrator
CertificationsITIL Foundation, ITIL ExpertServiceNow Certified System Administrator
Work EnvironmentIT service management, process improvementServiceNow platform management, automation
Industry UsageIT service providers, large enterprisesOrganizations using ServiceNow for ITSM

While ITIL is a set of best practices for IT service management, a ServiceNow Administrator focuses on managing and configuring the ServiceNow platform to implement ITIL processes. Both roles require understanding of ITSM principles, but ITIL provides the framework, whereas the ServiceNow Administrator applies it within the ServiceNow environment.

Is ITIL entry level?

ITIL (Information Technology Infrastructure Library) certifications are available at multiple levels, including Foundation, which is considered entry level and suitable for beginners. The Foundation certification covers basic concepts and practices, making it accessible without prior experience, but job requirements may also seek relevant skills or experience in IT service management. Advanced certifications require more experience and knowledge of ITIL frameworks.

Is ITIL in demand?

ITIL (Information Technology Infrastructure Library) professionals are in demand as organizations seek to improve IT service management and operational efficiency. Certifications like ITIL Foundation can enhance job prospects, and roles often require knowledge of ITSM tools and processes. The demand varies by industry and region but remains steady in organizations prioritizing IT service quality.

What jobs can I get with ITIL?

With ITIL certification, you can pursue roles such as IT Service Manager, ITIL Process Consultant, Service Desk Manager, or IT Operations Analyst. These positions typically require knowledge of IT service management best practices, process improvement, and often involve managing IT services, infrastructure, or support teams.

What are the most commonly searched types of Itil jobs in Raleigh, NC?

The most popular types of Itil jobs in Raleigh, NC are:

What are popular job titles related to Itil jobs in Raleigh, NC?

For Itil jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Itil jobs in Raleigh, NC look for?

The top searched job categories for Itil jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Itil jobs?

Cities near Raleigh, NC with the most Itil job openings:

Itil jobs near you
Infographic showing various Itil job openings in Raleigh, NC as of August 2026, with employment types broken down into 86% Full Time, 4% Part Time, and 10% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $44,300 per year, or $21.3 per hour.

Service Desk Consultant/Lead

Pipe Recruit

Raleigh, NC • On-site

Other

Re-posted 22 days ago

Job description

Service Desk Consultant/Lead

Raleigh, North Carolina, United States

Title - Service Desk Consultant/Lead Location- Raleigh, NC Fulltime Direct Hire

The Service Desk Consultant/Lead is responsible for overseeing IT service desk operations, ensuring efficient resolution of technical issues, and improving service delivery. This role involves leading a team of support analysts, optimizing IT support processes, and implementing best practices to enhance user experience and IT efficiency.

Key Responsibilities:

Service Desk Management:

  • Oversee day-to-day IT support operations, ensuring timely resolution of incidents and service requests.
  • Implement ITIL best practices for incident, problem, and change management.
  • Monitor and improve Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Team Leadership & Training:

  • Lead, mentor, and coach service desk analysts and technicians.
  • Conduct training sessions to improve troubleshooting skills and customer service.
  • Manage shift schedules to ensure consistent IT support coverage.

Technical Support & Process Improvement:

  • Analyze recurring issues and drive root cause resolution.
  • Optimize service desk workflows and recommend automation/self-service solutions.
  • Collaborate with IT teams (infrastructure, security, applications) to resolve complex issues.

Stakeholder & Customer Engagement:

  • Act as the primary point of contact between IT support and business teams.
  • Conduct regular meetings with stakeholders to review service desk performance.
  • Provide reports and insights on service desk operations and trends.

IT Asset & Knowledge Management:

  • Maintain accurate records of IT assets, licenses, and software.
  • Develop and maintain a knowledge base for common issues and resolutions.

Security & Compliance:

  • Ensure compliance with IT security policies and industry standards (e.g., ITIL, ISO 27001).
  • Implement security best practices to protect IT assets and data.
Required Skills & Qualifications:
  • Education: Bachelors degree in IT, Computer Science, or a related field (preferred).
  • Experience: 5+ years in IT service desk/support roles, with leadership experience.
  • Certifications (Preferred): ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, HDI Support Center Manager.
  • Technical Skills: Troubleshooting Windows/MacOS, Active Directory, networking fundamentals.
  • Soft Skills: Strong leadership, communication, problem-solving, and customer service skills.

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