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Itil Jobs in Raleigh, NC (NOW HIRING)

Targan Inc

ITSM Support Engineer

Raleigh, NC · On-site

ITIL Process Ownership * Support and maintain ITIL-based Incident, Request, Problem, Change, Knowledge, and Asset Management processes. * Ensure IT support activities follow established governance ...

ATIA Ltd

HR Manager - Internship

Chapel Hill, NC

ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...

Pwc

ServiceNow Deployment- Senior Associate

Raleigh, NC

$77K - $202K/yr

ITIL 4 COBIT ISO 27001 ServiceNow Certification(s) BMC Helix Certification(s) Flexera Certification(s) Jira Service Management (JSM) Certification(s) from a leading cloud service provider (AWS, Azure ...

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All JobsItil JobsItil Jobs in Raleigh, NC

Itil information

See Raleigh, NC salary details

$10

$21

$36

How much do itil jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for itil in Raleigh, NC is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.37 per hour, depending on experience, location, and employer.

What is ITIL and what does an ITIL professional do?

ITIL stands for Information Technology Infrastructure Library, which is a set of best practices for delivering IT services efficiently and effectively. An ITIL professional uses these best practices to help organizations align their IT services with business needs, improve service delivery, reduce costs, and manage risk. Their responsibilities often include process improvement, incident management, change management, and ensuring that IT services meet agreed-upon standards and expectations.

How does an ITIL professional typically collaborate with other departments to improve service delivery?

ITIL professionals often work closely with various departments such as IT operations, customer support, and business units to align IT services with organizational needs. They facilitate communication between technical teams and non-technical stakeholders, ensuring that service management processes are clear and effective. Regular meetings, process documentation, and service reviews are common ways ITIL professionals foster collaboration, leading to more efficient incident resolution and continuous service improvement.

What is the ITIL job?

An ITIL job involves managing IT service management processes based on the ITIL framework, which aims to improve service quality and efficiency. Roles often include IT service manager, process analyst, or support specialist, requiring knowledge of ITIL practices and certifications. These jobs typically involve coordinating IT services, implementing best practices, and ensuring alignment with business needs.

What is the difference between Itil vs ServiceNow Administrator?

AspectItilServiceNow Administrator
CertificationsITIL Foundation, ITIL ExpertServiceNow Certified System Administrator
Work EnvironmentIT service management, process improvementServiceNow platform management, automation
Industry UsageIT service providers, large enterprisesOrganizations using ServiceNow for ITSM

While ITIL is a set of best practices for IT service management, a ServiceNow Administrator focuses on managing and configuring the ServiceNow platform to implement ITIL processes. Both roles require understanding of ITSM principles, but ITIL provides the framework, whereas the ServiceNow Administrator applies it within the ServiceNow environment.

Is ITIL entry level?

ITIL (Information Technology Infrastructure Library) certifications are available at multiple levels, including Foundation, which is considered entry level and suitable for beginners. The Foundation certification provides a basic understanding of IT service management principles and is often a starting point for those new to ITIL. Advanced certifications require prior knowledge and experience in IT service management.

What are the key skills and qualifications needed to thrive as an ITIL (IT Service Management) professional, and why are they important?

To thrive as an ITIL professional, you need a solid understanding of IT service management principles, process optimization, and typically an ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is important for managing workflows and incidents. Strong analytical thinking, communication, and stakeholder management skills set top performers apart in this field. These competencies are crucial for ensuring efficient IT service delivery, continual improvement, and alignment of IT services with business needs.

What jobs can I get with ITIL?

ITIL certification prepares professionals for roles such as IT Service Manager, IT Operations Manager, Service Desk Manager, and IT Process Analyst. These jobs involve managing IT service delivery, improving processes, and ensuring service quality, often requiring knowledge of IT service management tools and frameworks.

Is ITIL in demand?

ITIL (Information Technology Infrastructure Library) certifications and skills are in high demand as organizations seek to improve IT service management and operational efficiency. Professionals with ITIL knowledge, especially those with certifications like ITIL Foundation or higher, are often sought after for roles in IT service management, support, and operations across various industries.
What are the most commonly searched types of Itil jobs in Raleigh, NC? The most popular types of Itil jobs in Raleigh, NC are:
What are popular job titles related to Itil jobs in Raleigh, NC? For Itil jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Itil jobs in Raleigh, NC look for? The top searched job categories for Itil jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Itil jobs? Cities near Raleigh, NC with the most Itil job openings:
Itil jobs near you
Infographic showing various Itil job openings in Raleigh, NC as of July 2026, with employment types broken down into 87% Full Time, 7% Part Time, and 6% Contract. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $44,300 per year, or $21.3 per hour.
1-20- Service Desk Specialist

1-20- Service Desk Specialist

Focused HR Solutions

Raleigh, NC • Remote

Full-time

Posted 27 days ago

Job description

This job is remote. 
Our client has an opening for  a  Service Desk (739934)
This position is up to  6 months, with the option of an extension, and the client is in Raleigh, NC

Please send rate and resume:
  • Experience providing excellent customer service skills using ITIL methodology Required 2 Years
  • Experience working in a call center environment and Service Desk role Required 2 Years
  • ServiceNow experience Desired  
  • HDI Support Center Analyst, ITIL v3 Foundation A+ certification highly preferred Highly desired  
  • Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, and O365 Required 2 Years
  • Troubleshooting skills in desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications. Required 2 Years

By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.
Focuses HR Solutions logo

About Focuses HR Solutions

Sourced by ZipRecruiter

Focused HR Solutions is a Certified Women Business Enterprise by WBENC. FHR is a full service staffing firm that assists clients nationwide with supplemental staff for their information technology departments on a contract, contract to hire, and direct hire basis. Our team has extensive experience providing full service staffing needs to small, medium and large clients. Focused HR Solutions provides services to technology-driven clients that include many of the most prominent firms in the United States. Our client base includes State and Local Governments, Software Vendors, top Fortune 500 Companies, as well as companies in the automotive, retail, financial, health care, and telecommunication industries. At Focused HR Solutions, we utilize technology to market our candidate’s skills and fulfill our client’s job assignments guaranteed.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Scottsdale, AZ, US

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