ZipRecruiter

Log In

1

Itil Jobs in Raleigh, NC (NOW HIRING)

Innosoul inc

ServiceNow Manager

Raleigh, NC · On-site

ITIL Change Enablement/Change Management experience or related practitioner-level training. Required 5 Years Experience leading and governing enterprise Change Management processes, including CAB and ...

Pwc

ServiceNow Deployment- Senior Associate

Raleigh, NC

$77K - $202K/yr

ITIL 4 COBIT ISO 27001 ServiceNow Certification(s) BMC Helix Certification(s) Flexera Certification(s) Jira Service Management (JSM) Certification(s) from a leading cloud service provider (AWS, Azure ...

WSP

Technology Manager, Intelligent Mobility

Raleigh, NC · On-site

$100 - $125/hr

Stand up and manage IT Service Desk operations and supporting ITSM processes (incident, problem, change, request) aligned to ITIL practice. * Establish and run delivery governance: integrated ...

previous pagenext page

Showing results 21-40

All JobsItil JobsItil Jobs in Raleigh, NC

Itil information

See Raleigh, NC salary details

$10

$21

$36

How much do itil jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for itil in Raleigh, NC is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.37 per hour, depending on experience, location, and employer.

What is ITIL and what does an ITIL professional do?

ITIL stands for Information Technology Infrastructure Library, which is a set of best practices for delivering IT services efficiently and effectively. An ITIL professional uses these best practices to help organizations align their IT services with business needs, improve service delivery, reduce costs, and manage risk. Their responsibilities often include process improvement, incident management, change management, and ensuring that IT services meet agreed-upon standards and expectations.

What are the key skills and qualifications needed to thrive as an ITIL professional, and why are they important?

To thrive as an ITIL professional, you need a solid understanding of IT service management principles, process optimization, and typically an ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is important for managing workflows and incidents. Strong analytical thinking, communication, and stakeholder management skills set top performers apart in this field. These competencies are crucial for ensuring efficient IT service delivery, continual improvement, and alignment of IT services with business needs.

How does an ITIL professional typically collaborate with other departments to improve service delivery?

ITIL professionals often work closely with various departments such as IT operations, customer support, and business units to align IT services with organizational needs. They facilitate communication between technical teams and non-technical stakeholders, ensuring that service management processes are clear and effective. Regular meetings, process documentation, and service reviews are common ways ITIL professionals foster collaboration, leading to more efficient incident resolution and continuous service improvement.

What is the difference between Itil vs ServiceNow Administrator?

AspectItilServiceNow Administrator
CertificationsITIL Foundation, ITIL ExpertServiceNow Certified System Administrator
Work EnvironmentIT service management, process improvementServiceNow platform management, automation
Industry UsageIT service providers, large enterprisesOrganizations using ServiceNow for ITSM

While ITIL is a set of best practices for IT service management, a ServiceNow Administrator focuses on managing and configuring the ServiceNow platform to implement ITIL processes. Both roles require understanding of ITSM principles, but ITIL provides the framework, whereas the ServiceNow Administrator applies it within the ServiceNow environment.

Is ITIL entry level?

ITIL (Information Technology Infrastructure Library) certifications are available at multiple levels, including Foundation, which is considered entry level and suitable for beginners. The Foundation certification covers basic concepts and practices, making it accessible without prior experience, but job requirements may also seek relevant skills or experience in IT service management. Advanced certifications require more experience and knowledge of ITIL frameworks.

Is ITIL in demand?

ITIL (Information Technology Infrastructure Library) professionals are in demand as organizations seek to improve IT service management and operational efficiency. Certifications like ITIL Foundation can enhance job prospects, and roles often require knowledge of ITSM tools and processes. The demand varies by industry and region but remains steady in organizations prioritizing IT service quality.

What jobs can I get with ITIL?

With ITIL certification, you can pursue roles such as IT Service Manager, ITIL Process Consultant, Service Desk Manager, or IT Operations Analyst. These positions typically require knowledge of IT service management best practices, process improvement, and often involve managing IT services, infrastructure, or support teams.

What are popular job titles related to Itil jobs in Raleigh, NC?

For Itil jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Itil jobs in Raleigh, NC look for?

The top searched job categories for Itil jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Itil jobs?

Cities near Raleigh, NC with the most Itil job openings:

Itil jobs near you
Infographic showing various Itil job openings in Raleigh, NC as of August 2026, with employment types broken down into 90% Full Time, 2% Part Time, and 8% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $44,300 per year, or $21.3 per hour.

ServiceNow Manager

Innosoul inc

Raleigh, NC • On-site

Other

Posted 7 days ago

Job description

Job ID: NC-810453

Hybrid/Local Govt (must) ServiceNow/ITSM Change Process Manager (ITIL/15+) with OCM, ECAB, CAB Workbench (must), SISM, CMDB, governance, Release/Incident/Configuration Management, audit, compliance, automation/modernization experience

Location: Raleigh, NC (NCDIT)
Duration: 9 Months
This is a hybrid position that will require the candidate onsite once a week to twice a month depending on the need.

Skills:
ITIL Change Enablement/Change Management experience or related practitioner-level training. Required 5 Years
Experience leading and governing enterprise Change Management processes, including CAB and ECAB, within a large IT organization. Required 5 Years
Experience with ServiceNow CAB Workbench, including implementation, configuration, administration, or operational use Required 5 Years
Experience developing or improving ITSM policies, procedures, governance controls, metrics, and reporting. Required 5 Years
Working knowledge of Incident, Problem, Configuration/CMDB, Release, and Service Level Management practices. Required 5 Years
Understanding of deployment and implementation methodologies, project lifecycle concepts, and the software development lifecycle. Required 5 Years
Familiarity with audit, compliance, and IT control requirements. Experience working in public-sector or enterprise-scale IT environments. Required 5 Years
Strong written, verbal, facilitation, relationship-management, and executive communication skills. Required 5 Years
Ability to exercise independent judgment, analyze complex situations, and work effectively across technical and business teams. Required 5 Years

Description:
The ITSM Change Process Manager is responsible for the governance, oversight, and continual improvement of the enterprise Change Management process.

The ITSM Change Process Manager is responsible for the governance, oversight, and continual improvement of the enterprise Change Management process, helping ensure changes to the IT environment are introduced in a controlled, coordinated, and secure manner with minimal disruption to business and IT services.

This position serves as the enterprise process owner for Change Management, establishing and maintaining change policies, standards, procedures, controls, and performance measures. The Change Process Manager oversees the end-to-end lifecycle of Standard, Normal, and Emergency Changes, including risk and impact assessment, authorization, scheduling, implementation oversight, post-implementation review, reporting, and closure.

You ll work closely with service owners, technical teams, Incident, Problem, Configuration, Release Management, and leadership to balance the need for change with operational stability. You ll also drive improvements through ServiceNow automation, analytics, governance, training, and adoption of ITIL Change Enablement best practices.

Key Responsibilities
Functions as the enterprise authority governing Change Enablement across all NCDIT divisions and consolidated agencies not only the process owner but the strategic leader for statewide change culture.
Explicitly governs public-sector requirements, including SISM, audit controls, Expedited/Latent classifications, and highvisibility changes affecting state services.
Adds enterprise escalation authority, allowing CAB/ECAB decisions to move upward to DSCIO/SCIO when required.
Integrates statewide Forward Schedule of Change governance, with crossagency conflict resolution and customer communication expectations.
Expands role to lead ServiceNow modernization efforts, including automation restoration, risk scoring logic, CAB Workbench, dashboard design, and approval workflow improvements.
Adds accountability for audit-ready documentation quality, ensuring Work Info records meet DIT s documented requirements for Business Justification, Service Impact, Test/Install/BackOut plans, and Install Results.
Integrates more robust cross-domain coordination, specifically addressing enterprise operational dependencies, known gaps, and risk hotspots.
Strengthens oversight of change-related incidents and operational stability initiatives.
Adds executive-level communication responsibilities for high-impact or emergency changes.
Elevates training and coaching into organizational change leadership, advancing statewide maturity rather than teamlevel competence.
Establishes responsibility for strategic improvement initiatives, automation opportunities, and enterprise-level process redesign.

Minimum Education and Experience
Bachelor s degree in Computer Science, Information Technology, Business Administration, or a related field; or an equivalent combination of education and experience.
5+ years of experience supporting or managing ITSM processes, preferably Change, Release, Incident, Problem, or Configuration Management, with demonstrated experience in enterprise Change Management.
Experience with ServiceNow or another enterprise ITSM/change management platform.
Experience applying change governance, risk assessment, authorization and approval, scheduling, implementation, and compliance controls.
Strong analytical, problem-solving, organizational, and stakeholder-management skills with the ability to manage priorities across a complex enterprise environment.

Preferred Qualifications
ITIL v4 Foundation Certification or ability to obtain certification within 6 months of hire.
ITIL Change Enablement/Change Management experience or related practitioner-level training.
Experience leading and governing enterprise Change Management processes, including CAB and ECAB, within a large IT organization.
Hands-on knowledge and experience running Change Management using ServiceNow, including Change Requests, approval workflows, change calendars, risk assessment, reporting, dashboards, and automation.
Experience with ServiceNow CAB Workbench, including implementation, configuration, administration, or operational use, is highly preferred.
Experience developing or improving ITSM policies, procedures, governance controls, metrics, and reporting.
Working knowledge of Incident, Problem, Configuration/CMDB, Release, and Service Level Management practices.
Understanding of deployment and implementation methodologies, project lifecycle concepts, and the software development lifecycle.
Familiarity with audit, compliance, and IT control requirements.
Experience working in public-sector or enterprise-scale IT environments.
Strong written, verbal, facilitation, relationship-management, and executive communication skills.
Ability to exercise independent judgment, analyze complex situations, and work effectively across technical and business teams.

Apply