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Itil Jobs in Raleigh, NC (NOW HIRING)

SysMind Tech

SAP BO/BI Developer

Durham, NC · On-site

Navigate Agile and ITIL workflows using JIRA and ServiceNow to manage development sprints and system enhancements. Technical Requirements: Experience: 5+ years of hands-on experience with SAP BI 4.3. ...

JS Consulting

Prod Support

Raleigh, NC · On-site

Certified in ITIL and Six Sigma certifications * Experience working in a Prod support for Applications. Required Skills: * Knowledge of application infrastructure and experience with requesting Open ...

TEKsystems

ServiceNow CMDB Developer

Raleigh, NC · On-site

$70K - $100K/yr

... ITIL-based Incident, Change, and Configuration Management processes Strong troubleshooting, analytical, and data validation skills Experience supporting enterprise ITSM/ITOM environments Ability to ...

TEKsystems

ServiceNow CMDB Developer

Raleigh, NC · On-site

$70K - $100K/yr

... ITIL-based Incident, Change, and Configuration Management processes Strong troubleshooting, analytical, and data validation skills Experience supporting enterprise ITSM/ITOM environments Ability to ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC

$18.50 - $25/hr

Exchange administration O365 administration Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting ITIL Certified Windows XP, 7, 8, 10 Additional Information All your information will ...

STI

Field Support Specialist

Raleigh, NC · On-site

Onsite support across all services utilizing ITIL service processes of change, incident, release and configuration management. This position will implement new releases of service components into the ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

... ITIL framework • 1+ years working on or leading a technical service desk for a MSP • Proven technical ability working for an MSP, through relevant, demonstrable, technical qualifications ...

FHR

A51-ServiceNow Developer 762743

Morrisville, NC · On-site

$50.50 - $69.50/hr

Proven ServiceNow experience Required 3 Years Web applications, networks, protocols and email (SMTP, POP3) Required 3 Years Basic understanding of ITIL v3 methodologies Required 3 Years Understanding ...

Artech Information System LLC

Desktop Support Level 1

Cary, NC · On-site

$18.75 - $23.75/hr

ITIL knowledge of V2 or V3. Especially on Service Desk, Incident, Problem, and Change Management Technical helpdesk or technical call center experience is necessary. Disciplined, systematic problem ...

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All JobsItil JobsItil Jobs in Raleigh, NC

Itil information

See Raleigh, NC salary details

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$21

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How much do itil jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for itil in Raleigh, NC is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.37 per hour, depending on experience, location, and employer.

What is ITIL and what does an ITIL professional do?

ITIL stands for Information Technology Infrastructure Library, which is a set of best practices for delivering IT services efficiently and effectively. An ITIL professional uses these best practices to help organizations align their IT services with business needs, improve service delivery, reduce costs, and manage risk. Their responsibilities often include process improvement, incident management, change management, and ensuring that IT services meet agreed-upon standards and expectations.

What are the key skills and qualifications needed to thrive as an ITIL professional, and why are they important?

To thrive as an ITIL professional, you need a solid understanding of IT service management principles, process optimization, and typically an ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is important for managing workflows and incidents. Strong analytical thinking, communication, and stakeholder management skills set top performers apart in this field. These competencies are crucial for ensuring efficient IT service delivery, continual improvement, and alignment of IT services with business needs.

How does an ITIL professional typically collaborate with other departments to improve service delivery?

ITIL professionals often work closely with various departments such as IT operations, customer support, and business units to align IT services with organizational needs. They facilitate communication between technical teams and non-technical stakeholders, ensuring that service management processes are clear and effective. Regular meetings, process documentation, and service reviews are common ways ITIL professionals foster collaboration, leading to more efficient incident resolution and continuous service improvement.

What is the difference between Itil vs ServiceNow Administrator?

AspectItilServiceNow Administrator
CertificationsITIL Foundation, ITIL ExpertServiceNow Certified System Administrator
Work EnvironmentIT service management, process improvementServiceNow platform management, automation
Industry UsageIT service providers, large enterprisesOrganizations using ServiceNow for ITSM

While ITIL is a set of best practices for IT service management, a ServiceNow Administrator focuses on managing and configuring the ServiceNow platform to implement ITIL processes. Both roles require understanding of ITSM principles, but ITIL provides the framework, whereas the ServiceNow Administrator applies it within the ServiceNow environment.

Is ITIL entry level?

ITIL (Information Technology Infrastructure Library) certifications are available at multiple levels, including Foundation, which is considered entry level and suitable for beginners. The Foundation certification covers basic concepts and practices, making it accessible without prior experience, but job requirements may also seek relevant skills or experience in IT service management. Advanced certifications require more experience and knowledge of ITIL frameworks.

Is ITIL in demand?

ITIL (Information Technology Infrastructure Library) professionals are in demand as organizations seek to improve IT service management and operational efficiency. Certifications like ITIL Foundation can enhance job prospects, and roles often require knowledge of ITSM tools and processes. The demand varies by industry and region but remains steady in organizations prioritizing IT service quality.

What jobs can I get with ITIL?

With ITIL certification, you can pursue roles such as IT Service Manager, ITIL Process Consultant, Service Desk Manager, or IT Operations Analyst. These positions typically require knowledge of IT service management best practices, process improvement, and often involve managing IT services, infrastructure, or support teams.

What are popular job titles related to Itil jobs in Raleigh, NC?

For Itil jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Itil jobs in Raleigh, NC look for?

The top searched job categories for Itil jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Itil jobs?

Cities near Raleigh, NC with the most Itil job openings:

Itil jobs near you
Infographic showing various Itil job openings in Raleigh, NC as of August 2026, with employment types broken down into 90% Full Time, 2% Part Time, and 8% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $44,300 per year, or $21.3 per hour.

SAP BO/BI Developer

SysMind Tech

Durham, NC • On-site

Contractor

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Job Title: SAP BO/BI Developer
Location: San Jose CA or RTP NC - Onsite
Duration: Contract
Job Description:
We are seeking a senior-level SAP BI Specialist to lead the design, development, and administration of our reporting ecosystem. This role serves as the critical link between complex data architectures (Teradata/Snowflake) and actionable business insights, ensuring high-performance reporting through expert Information Design Tool (IDT) and Web Intelligence (WebI) development.
Key Responsibilities:
Universe Engineering: Architect and maintain complex Universes using IDT, implementing advanced concepts (contexts, aliases, aggregate awareness) to resolve loops and traps.
Report Development: Design sophisticated WebI reports and perform custom SQL analysis to ensure data accuracy and optimal performance.
Platform Administration: Manage the SAP BO environment via CMC, overseeing security profiles, content migration (Promotion Management), and complex scheduling.
Data Strategy & Optimization: Collaborate on dimensional data modeling and tune queries specifically for Teradata and Snowflake to ensure low-latency reporting.
Operational Excellence: Navigate Agile and ITIL workflows using JIRA and ServiceNow to manage development sprints and system enhancements.
Technical Requirements:
Experience: 5+ years of hands-on experience with SAP BI 4.3.
SQL Mastery: Advanced SQL proficiency is mandatory, specifically optimized for Teradata and Snowflake environments.
Tool Expertise: Expert-level skills in Information Design Tool (IDT) and Web Intelligence (WebI).
Architecture Knowledge: Deep understanding of database architecture, dimensional modeling, and query tuning for high-performance reporting.
Problem Solving: Proven ability to troubleshoot complex universe linking, integration issues, and generated SQL.
Good to have Python and JAVA coding exposure.
Skills: Digital : SAP BusinessObjects Data Services
Experience Required: 6-8

Apply