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Itsm Jobs (NOW HIRING)

VeraLogics, Inc

ITSM Administrator

San Antonio, TX · On-site

The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...

VeraLogics, Inc.

ITSM Administrator

San Antonio, TX · Remote

The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...

Deloitte

ITSM Process & Product Manager

Tampa, FL · On-site

The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on incident, problem, change, and release management processes while collaborating with cross-functional ...

Stifel

ITSM Platform Engineer II

Saint Louis, MO · On-site

What You'll Be Doing The ITSM Platform Engineer II serves as the primary technical escalation point for ITSM Analysts, resolving complex platforms, integration, and data issues before engaging ...

VeraLogics, Inc.

ITSM Administrator

San Antonio, TX · On-site

The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...

MS INFO TECH LLC

ITSM Global Lead Consultant

Edison, NJ · On-site

We are seeking an experienced IT Service Management (ITSM) Consultant/Contractor to lead the development and execution of a unified, enterprise-wide ITSM strategy that supports consistent, scalable ...

Mindlance

ITSM Configuration Management II

Boston, VA · On-site

Mindlance is hiring an ITSM Configuration Management II to work within the IT Service Management Office. The role governs and manages ITIL Configuration Management in ServiceNow, owns CMS, CMDB, and ...

Stifel

ITSM Platform Engineer II

Saint Louis, MO · On-site

What You'll Be Doing The ITSM Platform Engineer II serves as the primary technical escalation point for ITSM Analysts, resolving complex platforms, integration, and data issues before engaging ...

Red River Technology

ServiceNow ITSM Developer

$55.25 - $76/hr

We are seeking a highly experienced ServiceNow ITSM Developer to support the design, development, and operational excellence of the organization's ServiceNow platform, with a strong emphasis on ...

MISO

ServiceNow ITSM Specialist

Carmel, IN · On-site

$100K - $125K/yr

As MISO's ServiceNow ITSM Specialist , you'll design, optimize, and govern end-to-end ITSM workflows while harnessing automation and AI to eliminate manual effort and elevate service quality. You'll ...

DXP

IT Manager - ITSM

Houston, TX

$90K - $111K/yr

The ITSM Manager does not have direct responsibility for the Service Desk, support teams, or operational staff, and has no direct reports. Instead, the role influences and drives accountability ...

GDIT

ITSM ServiceNow Analyst Manager

Washington, DC · Hybrid

$142K - $172K/yr

Candidates who are experienced and well versed in both ITSM and IT infrastructure (security, server and network) will be a great fit as many of these processes will be included in the implementation ...

DXP

IT Manager - ITSM

Houston, TX

$90K - $111K/yr

The ITSM Manager does not have direct responsibility for the Service Desk, support teams, or operational staff, and has no direct reports. Instead, the role influences and drives accountability ...

7 KINGS CODE

ServiceNow Developer (ITSM)

New York, NY · On-site

$59 - $81.25/hr

Develop and enhance ITSM modules within ServiceNow. * Support and improve Ham Pro, Sam Pro, and ITSM functionalities. * Implement new ServiceNow GenAI capabilities. * Collaborate with the team to ...

Red River

ServiceNow ITSM Developer

$55.25 - $76/hr

We are seeking a highly experienced ServiceNow ITSM Developer to support the design, development, and operational excellence of the organization's ServiceNow platform, with a strong emphasis on ...

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Itsm information

See salary details

$32K

$75.3K

$131K

How much do itsm jobs pay per year?

As of Aug 19, 2026, the average yearly pay for itsm in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are ITSM jobs?

ITSM jobs involve managing and delivering IT services within an organization, focusing on processes like incident management, problem management, and service request fulfillment. These roles often require knowledge of IT frameworks such as ITIL and skills in service management tools, with common positions including Service Desk Analyst, IT Support Specialist, and IT Service Manager.
More about Itsm jobs

What cities are hiring for Itsm jobs?

Cities with the most Itsm job openings:

What are the most commonly searched types of Itsm jobs?

The most popular types of Itsm jobs are:

What states have the most Itsm jobs?

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What job categories do people searching Itsm jobs look for?

The top searched job categories for Itsm jobs are:

Itsm jobs near you
Infographic showing various Itsm job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 1% Part Time, and 11% Contract. Highlights an 78% Physical, 10% Hybrid, and 12% Remote job distribution, with an average salary of $75,325 per year, or $36.2 per hour.

ITSM Administrator

VeraLogics, Inc

San Antonio, TX • On-site

Full-time

Re-posted 6 days ago

Job description

The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role supports Application Managed Service Delivery by managing ITIL-based processes, developing workflows and automations, maintaining reporting and dashboards, and driving continuous service improvement initiatives.


Key Responsibilities

  • Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules.
  • Configure and support ITIL-based processes including Incident, Request, Change, Problem, Knowledge, and Asset Management.
  • Develop and maintain dashboards, reports, and service metrics to support operational and leadership reporting.
  • Identify and implement process improvements and automation opportunities to increase efficiency and service quality.
  • Manage integrations with enterprise applications and support platform upgrades and enhancements.
  • Provide support, training, and guidance to users on Freshservice functionality and ITSM best practices.
  • Maintain process documentation, knowledge articles, and standard operating procedures.
  • Support governance, compliance, audit, and service management initiatives.


Required Qualifications

Education

  • Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field, or equivalent experience.

Experience

  • 3+ years of experience in IT Service Management, Service Desk, or IT Operations.
  • 3+ years of experience in Application Management or SAP management
  • 2+ years of hands-on Freshservice administration experience.
  • Experience with workflow configuration, service catalogs, automation, and reporting.
  • Experience supporting ITIL-based service management processes.


Required Skills

  • Freshservice administration and configuration.
  • Knowledge of ITIL framework and service management best practices.
  • Workflow automation and business process optimization.
  • Dashboard and report development.
  • Microsoft 365 applications.
  • Basic understanding of integrations, APIs, and automation platforms.
  • Knowledge of Active Directory, Microsoft Entra ID (Azure AD), Okta, or other identity management solutions preferred.


Certifications

Preferred certifications include ITIL Foundation and Freshservice Administrator certifications.

Apply