ZipRecruiter

Log In

1

Itsm Jobs (NOW HIRING)

Maximus

ITSM Tools Analyst

VA · On-site +1

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM), and Configuration Management Database (CMDB) operations in support of the contract. This role directly ...

7 KINGS CODE

ServiceNow Developer (ITSM)

New York, NY · On-site

$59 - $81.25/hr

Develop and enhance ITSM modules within ServiceNow. * Support and improve Ham Pro, Sam Pro, and ITSM functionalities. * Implement new ServiceNow GenAI capabilities. * Collaborate with the team to ...

Maximus

ITSM Tools Analyst

VA · On-site +1

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM), and Configuration Management Database (CMDB) operations in support of the contract. This role directly ...

Red River

ServiceNow ITSM Developer

$55.25 - $76/hr

We are seeking a highly experienced ServiceNow ITSM Developer to support the design, development, and operational excellence of the organization's ServiceNow platform, with a strong emphasis on ...

AEG

ITSM Workflow Engineer

Manhattan, NY · On-site

$140K - $160K/yr

Build, and maintain end-to-end ITSM workflows across Incident, Problem, Change, Request, and Asset management domains in ServiceNow * Eliminate manual touchpoints through intelligent automation ...

GDIT

ITSM Service Desk SME

Honolulu, HI · On-site

Join GDIT as an ITSM Service Desk Subject Matter Expert (SME) and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. We are seeking an ITSM ...

E*Pro, Inc.

ITSM Reporting Analyst

Alpharetta, GA

ITSM Reporting Ananlyst Location : Alpharetta, GA Job Type : Permanent Full Time Description: Maintains, reviews and analyzes data files, tables and reports for inconsistencies, troubles shoots data ...

next page

Showing results 1-20

All JobsItsm Jobs

Itsm information

See salary details

$32K

$75.3K

$131K

How much do itsm jobs pay per year?

As of Jun 18, 2026, the average yearly pay for itsm in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional, and why are they important?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

More about Itsm jobs
What cities are hiring for Itsm jobs? Cities with the most Itsm job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Itsm jobs? States with the most job openings for Itsm jobs include:
What job categories do people searching Itsm jobs look for? The top searched job categories for Itsm jobs are:
Itsm jobs near you
Infographic showing various Itsm job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 1% Part Time, and 7% Contract. Highlights an 79% Physical, 8% Hybrid, and 13% Remote job distribution, with an average salary of $75,325 per year, or $36.2 per hour.

ServiceNow ITSM Engineer

Prudent Technologies and Consulting

Cincinnati, OH • Remote

$51.75 - $71.25/hr

Other

Posted 6 days ago

Job description

Role: ServiceNow ITSM Engineer

Location: Cincinnati, OH
Contract

Experience: 12+ Years

Key Responsibilities

ServiceNow Administration & Support

  • Provide end-to-end administration and support for the ServiceNow platform.
  • Manage users, groups, roles, permissions, and access controls.
  • Monitor platform health, uptime, performance, and system availability.
  • Troubleshoot and resolve ServiceNow incidents, issues, and platform-related problems.
  • Administer code releases, patches, plugins, upgrades, and clone activities.
  • Support disaster recovery testing, backups, restores, and instance recovery activities.
  • Manage ServiceNow licensing and reporting requirements.

Platform Development & Configuration

  • Configure and support ServiceNow ITSM, SPM, and CSM solutions.
  • Develop and maintain Catalog Items, Flow Designer workflows, custom applications, and platform integrations.
  • Support Service Portal, Virtual Agent, Knowledge Management, and Mobile capabilities.
  • Utilize Automatic Test Framework (ATF) for testing and validation.
  • Review code, identify defects, and collaborate with development teams on remediation.

Integrations & Security

  • Support REST, SOAP, ServiceNow Spokes, and third-party integrations.
  • Diagnose and resolve Discovery and Service Mapping issues.
  • Address platform vulnerabilities, especially MID Server security findings.
  • Implement security best practices and support audit requirements.
  • Manage credentials and secrets using enterprise vault solutions.

Agile Delivery & Operations

  • Participate in Agile/Kanban ceremonies, sprint planning, daily standups, and release activities.
  • Create and maintain technical documentation, knowledge articles, and operational procedures.
  • Manage incident queues and provide timely issue resolution.
  • Document work using user stories and Agile project management practices.
  • Collaborate with stakeholders, business teams, and technical teams to deliver platform enhancements.

Required Qualifications

  • 5+ years of hands-on experience with the ServiceNow platform.
  • Strong expertise in ServiceNow ITSM implementations and administration.
  • Experience with ServiceNow CSM, SPM, Service Portal, Virtual Agent, and Mobile solutions.
  • Strong understanding of ServiceNow Architecture and platform best practices.
  • Experience with REST APIs, SOAP integrations, Flow Designer, Discovery, and Service Mapping.
  • Knowledge of ITIL processes including Incident, Change, Problem, Knowledge, and Service Catalog Management.
  • Experience supporting platform upgrades, patching, cloning, security remediation, and performance tuning.
  • Bachelor's Degree in Computer Science or equivalent experience.

Mandatory Certifications

  • ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)
  • ServiceNow Certified Application Developer (CAD)

Apply