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Itsm Jobs (NOW HIRING)

Charles Schwab Inc.

ITSM Administrator

Southlake, TX · On-site

$53.37 - $57.69/hr

This role offers the opportunity to own and enhance critical ITSM and Digital Workplace platforms that support employees across the enterprise. You'll work on a diverse mix of automation ...

Encore Technologies

Principal ITSM Engineer

Cincinnati, OH · On-site

$120 - $170/hr

Position Summary The Principal ITSM Engineer is the senior technical authority for IT Service Management solution design at Encore Technologies, accountable for how ITSM capability is architected ...

New

Inficare Technologies

ITSM Lead ServiceNow

Sunnyvale, CA · On-site

$63 - $86.75/hr

ITSM Lead (ServiceNow) Location: Sunnyvale, CA (Onsite) Job Type: Contract Experience: 8-12 years Job Overview Key Responsibilities * Govern ServiceNow ITSM modules and drive process optimization ...

American Cancer Society

Director ITSM

Atlanta, GA · On-site

$130K - $140K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

They will be managing the ITSM Department, including oversight of IT Service Delivery, ITSM Governance and platform management and support teams. The Director, ITSM provides leadership and direction ...

New

kgs

ITSM Platform Administrator

Washington, DC · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The ITSM Platform Administrator will be responsible for administering the enterprise ITSM platform, supporting incident, problem, change, configuration, and knowledge management modules, and ...

New

Leidos

ITSM Administrator

Suitland, MD · On-site

$73K - $132K/yr

ITSM Administrator Location: Suitland, MD Clearance: Active TS/SCI Leidos is seeking an ITSM Administrator to join our team in Suitland, MD , supporting a mission focused environment for our customer.

Leidos

ITSM Administrator

Suitland, MD

$73K - $132K/yr

ITSM Administrator Location: Suitland, MD Clearance: Active TS/SCI Leidos is seeking an ITSM Administrator to join our team in Suitland, MD , supporting a mission focused environment for our customer.

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week) Location: 100% Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week) Location: 100% Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week) Location: 100% Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ...

Deloitte

ITSM Process & Product Manager

Hermitage, TN · On-site

The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on incident, problem, change, and release management processes while collaborating with cross-functional ...

Leidos

ITSM Administrator

Suitland, MD · On-site

$73K - $132K/yr

  • Medical

  • Retirement

  • PTO

Description ITSM Administrator Location: Suitland, MD Clearance: Active TS/SCI Leidos is seeking an ITSM Administrator to join our team in Suitland, MD , supporting a mission focused environment for ...

ThinkHire LLC

Be Seen First

ITSM Manager ( REMOTE )

Charlotte, NC · Remote

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ITSM Manager You will be part of a talented team of professionals delivering IT Managed Services to our client companies. Qualified candidates will have an ITIL certification and demonstrate proven ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week) Location: 100% Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ...

VeraLogics, Inc

ITSM Administrator

San Antonio, TX · On-site

The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...

CWPS

ServiceNow ITSM Developer

$55.25 - $76/hr

We are seeking a highly experienced ServiceNow ITSM Developer to support the design, development, and operational excellence of the organization's ServiceNow platform, with a strong emphasis on ...

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Itsm information

See salary details

$32K

$75.3K

$131K

How much do itsm jobs pay per year?

As of Aug 19, 2026, the average yearly pay for itsm in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are ITSM jobs?

ITSM jobs involve managing and delivering IT services within an organization, focusing on processes like incident management, problem management, and service request fulfillment. These roles often require knowledge of IT frameworks such as ITIL and skills in service management tools, with common positions including Service Desk Analyst, IT Support Specialist, and IT Service Manager.
More about Itsm jobs

What cities are hiring for Itsm jobs?

Cities with the most Itsm job openings:

What are the most commonly searched types of Itsm jobs?

The most popular types of Itsm jobs are:

What states have the most Itsm jobs?

States with the most job openings for Itsm jobs include:

What job categories do people searching Itsm jobs look for?

The top searched job categories for Itsm jobs are:

Itsm jobs near you
Infographic showing various Itsm job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 1% Part Time, and 11% Contract. Highlights an 78% Physical, 10% Hybrid, and 12% Remote job distribution, with an average salary of $75,325 per year, or $36.2 per hour.

ITSM Administrator

Charles Schwab Inc.

Southlake, TX • On-site

$53.37 - $57.69/hr

Full-time

Posted 13 days ago

Job description

Your Opportunity
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
Schwab Technology Services enables the future of how clients manage their money by providing innovative and reliable technology products and services as part of our ongoing commitment to democratize access to investing and financial planning.
This role offers the opportunity to own and enhance critical ITSM and Digital Workplace platforms that support employees across the enterprise. You'll work on a diverse mix of automation, integrations, reporting, platform engineering, and operational improvements while partnering with teams across the Schwab technology landscape. The position provides strong visibility to strategic initiatives and the chance to make a measurable impact on service quality, efficiency, and user experience. It's an excellent fit for someone who enjoys solving complex problems and driving meaningful technology improvements within the IT Service Management space.
  • Design, support, and enhance ITSM and Digital Workplace platforms, ensuring reliability, performance, and a seamless user experience.
  • Develop and maintain automations, integrations, workflows, and reporting solutions that improve operational efficiency and service delivery.
  • Partner with product owners, engineers, architects, and business stakeholders to deliver new capabilities and support strategic technology initiatives.
  • Provide operational support, troubleshooting, and continuous improvement for enterprise service management tools, while driving process optimization and platform modernization.

What you have
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent combination of education and experience.
  • 3+ years of hands-on experience administering, configuring, supporting, or developing within an enterprise ITSM platform, such as BMC Helix/Remedy or ServiceNow.
  • 3+ years of experience supporting ITIL-based processes, including Incident, Problem, Change, Request, and Knowledge Management.
  • Demonstrated experience designing, configuring, or maintaining workflows, forms, notifications, queues, support groups, approvals, automations, or integrations within an ITSM platform.
  • Experience troubleshooting and resolving production issues within enterprise service management platforms.
  • Experience partnering with business stakeholders, product owners, and technical teams to gather requirements and deliver platform enhancements.
  • Experience developing or supporting ITSM reporting, dashboards, analytics, or operational metrics.
  • Demonstrated experience using approved Generative AI tools (e.g., Microsoft Copilot, GitHub Copilot,
    ChatGPT Enterprise, or equivalent) to improve productivity in software development, troubleshooting, research, automation, documentation, or operational support activities. Candidates should be able to provide specific examples of how AI-assisted solutions improved efficiency, reduced manual effort, accelerated problem resolution, or enhanced delivery outcomes.
  • Strong written and verbal communication skills with the ability to document processes, procedures, and technical solutions.

Preferred Qualifications
  • Experience with BMC Helix ITSM/Remedy administration, development, dashboards, or platform engineering, including Helix Dashboards and/or Grafana.
  • Experience with ServiceNow Administration, Configuration, or Application Development.
  • ITIL Foundation v4 certification or equivalent ITSM certification.
  • Experience with REST APIs, scripting, automation, and system integrations supporting ITSM platforms.
  • Experience with JavaScript and test automation frameworks (for example, Playwright, Cypress, Selenium, Jest, or similar).
  • Experience supporting SaaS-based enterprise platforms, including upgrades, testing, release validation, and production support.
  • Experience leveraging AI-assisted development and operational practices to accelerate delivery, problem resolution, and process improvement.
  • Experience with AI tools and platforms such as Google Cloud Platform (GCP) Vertex AI, and practical use of multiple LLMs (for example, Claude and GPT) through GitHub Copilot.
  • Experience with Flexera administration, configuration, reporting, or platform support, including user/data mapping and license utilization reporting.
  • Exposure to ITAM discovery tools and processes, such as BMC Helix Discovery/ADDM, with a practical understanding of discovery data, asset relationships, and operational use cases.

In addition to the base pay range, this role is also eligible for bonus or incentive opportunities.

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