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Itsm Jobs (NOW HIRING)

ITSM, CSM, Flow Designer, Service Catalog, scripting (GlideScript) * HaloITSM : workflow configuration, SLA management, API/OAuth2, CSAT, reporting * Other tools considered : Freshservice, Jira ...

ITSM ServiceNow Lead

Woodbridge, NJ

$54.50 - $75/hr

We are currently seeking a ServiceNow ITSM (Information Technology Service Management) lead that will play a critical role in driving the effectiveness, efficiency, and continuous improvement of ...

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ServiceNow ITSM Developer

San Francisco, CA ยท On-site

$63.50 - $87.50/hr

ServiceNow ITSM Developer Location: Cincinnati, OH / San Francisco, CA (Onsite) Experience: 10 + Years Job Summary: We are looking for a ServiceNow ITSM Developer with strong experience in developing ...

Senior ITSM Analyst

Naples, FL

$82K - $109K/yr

Senior ITSM Analyst Moorings Park is seeking a detail-oriented and process-driven Senior ITSM Analyst to lead the design and continuous improvement of IT Service Management (ITSM) processes. This ...

They are seeking a Global ITSM Manager to lead a global service desk organization, ensuring high-quality IT support across various regions while managing performance and service quality.

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Itsm information

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$32K

$75.3K

$131K

How much do itsm jobs pay per year?

As of Jun 17, 2026, the average yearly pay for itsm in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional, and why are they important?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

More about Itsm jobs
What cities are hiring for Itsm jobs? Cities with the most Itsm job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Itsm jobs? States with the most job openings for Itsm jobs include:
Infographic showing various Itsm job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 1% Part Time, and 7% Contract. Highlights an 79% Physical, 8% Hybrid, and 13% Remote job distribution, with an average salary of $75,325 per year, or $36.2 per hour.

ITSM Administrator

Ci

Austin, TX โ€ข On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago


Job description

Join a team that values your ambition and empowers your growth

At Corient, we help high- and ultra-high-net-worth individuals and families to enjoy a full life, while enabling them to preserve their wealth for future generations, and provide for the people, causes and communities they care about. We focus on exceeding expectations, simplifying lives, and establishing legacies that last for generations. We are always looking for talented and motivated individuals to join our team. If you want to work for a company that values your contributions and supports your growth, we would like to meet you.

TSM AdministratorOverview

We are seeking a highly skilled, detail-oriented ITSM Administrator to own, configure, and continuously enhance our IT Service Management (ITSM) platform. This role is responsible for ensuring the platform delivers measurable value across IT and the broader business through scalable workflows, strong data governance, and optimized service delivery processes.

Sitting at the intersection of process design and technical execution, you will partner closely with Service Desk, Infrastructure, Incident & Change Management, and business stakeholders to translate operational requirements into effective, sustainable platform solutions.

Platform Expertise

Hands-on experience with at least one of the following platforms is required:

  • ServiceNow: ITSM, CSM, Flow Designer, Service Catalog, scripting (GlideScript)
  • HaloITSM: workflow configuration, SLA management, API/OAuth2, CSAT, reporting
  • Other tools considered: Freshservice, Jira Service Management, Cherwell, Ivanti, TOPdesk
Key Responsibilities
  • Administer, configure, and maintain the ITSM platform to ensure stability, performance, and reliability
  • Design and optimize workflows across:
    • Incident Management
    • Request Fulfillment
    • Change Management
    • Problem Management
    • Asset Management
      (aligned to ITIL best practices)
  • Manage platform access including users, roles, permissions, and group structures
  • Build and maintain integrations with third-party systems (e.g., Active Directory, monitoring tools, collaboration platforms)
  • Configure SLA policies, escalation paths, automated routing, and notification frameworks
  • Implement and manage CSAT and feedback mechanisms, ensuring data accuracy in reporting
  • Develop and maintain dashboards, KPIs, and operational reporting for IT leadership
  • Own the platform upgrade lifecycle, including testing, validation, and release management
  • Create and maintain clear documentation, including runbooks, configurations, and knowledge base content
  • Serve as the escalation point for ITSM platform issues across Service Desk and support teams
  • Identify opportunities for continuous improvement, new capabilities, and overall platform ROI optimization
Required Qualifications
  • 3+ years of hands-on ITSM administration experience (ServiceNow, HaloITSM, or similar)
  • Strong knowledge of ITIL v4 disciplines: Incident, Change, Problem, Request, and Asset Management
  • Experience designing and implementing workflow automation, approvals, and business rules
  • Proven experience with integrations using REST APIs, OAuth2, and/or webhooks
  • Strong reporting and analytics capabilities; able to translate data into actionable insights
  • Understanding of RBAC, security controls, and ITSM data governance
  • Excellent communication skills with the ability to work cross-functionally and translate business needs into technical solutions
  • ITIL Foundation certification (or equivalent practical experience)
Preferred Qualifications
  • ServiceNow CSA or CAD certification
  • Advanced HaloITSM configuration experience
  • Scripting experience (JavaScript, PowerShell, Python)
  • Experience integrating with Microsoft 365 and Azure AD
  • Familiarity with monitoring tools (e.g., Zabbix, SCOM, Datadog)
  • Experience with CMDB design and data quality management
  • Background supporting Deskside or End User Services teams
  • Exposure to HR onboarding/offboarding workflow automation

Physical Requirements

  • This position requires the physical capabilities to work in an office environment, which may include prolonged periods of sitting at a desk and working on a computer. Corient seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.

  • This position may require the ability to lift up to 15 pounds.

  • This position is required to work onsite 4 days per week.

U.S. Eligibility Requirements

  • Must be 18 years of age or older.

  • Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Corient hires U.S. citizens or permanent residents. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Corient will require proof of work authorization.

  • Corient participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

  • Must be willing to execute Corient's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality, and non-disclosure.

What You Can Expect from Us

Our dedication to the Employee Experience at Corient is aimed at supporting, empowering, and inspiring our talented team through:

  • 401(k) Plan with Employer Matching

  • Four Medical Plan options that is generously subsidized by Corient

  • Employer paid Dental, Vision & Life and AD&D Insurance

  • Employer paid Short-term & Long-term Disability

  • Paid Maternity & Parental Leave

  • Flexible Spending Accounts& Health Savings Accounts

  • Dependent Care FSA

  • Commuter & Transit FSA

  • Corporate Discount Program - Perkspot

  • Training Reimbursement

  • Paid Professional Designations

  • Giving back to the community - Volunteer days

Corient is one of the fastest-growing wealth management platforms in the United States. We have over 40 offices located across the country that serve more than 15,000 clients and manage over $220 billion in client assets. We combine a boutique's personal service, creativity and objective advice with the extensive resources and vast intellectual capital of an innovative industry leader to create a profoundly different wealth management experience for our clients.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honor this commitment in their daily responsibilities.

We are an equal opportunity employer. All candidates will be recruited and, if applicable, selected and employed without regard to sex, race, religion, marital status, veteran status, age, national origin, sexual orientation, gender identity, color, creed, ancestry, disability, genetic information or any other basis prohibited by law.

This position description is intended to provide a general overview of the expectations and responsibilities of this position and may not include all tasks that may be assigned. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned with or without notice.

Corient refers to the separate but affiliated entities under common control of Corient Holdings Inc. Client assets include all assets of Corient Holdings Inc., including majority- and minority-owned businesses.