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Itsm Jobs (NOW HIRING)

Inficare Technologies

ITSM Lead (ServiceNow)

$55.25 - $76/hr

ITSM Lead (ServiceNow) - Onsite Location: Remote Client: Healthcare / Pharmaceutical (Life Sciences) domain. Job Summary: We are looking for an experienced ITSM Lead to oversee ServiceNow ITSM ...

Ci

ITSM Administrator

Austin, TX · On-site

ITSM, CSM, Flow Designer, Service Catalog, scripting (GlideScript) * HaloITSM : workflow configuration, SLA management, API/OAuth2, CSAT, reporting * Other tools considered : Freshservice, Jira ...

Vertex Solutions Inc.

ITSM ServiceNow Lead

Woodbridge, NJ · On-site

$54.50 - $75/hr

We are currently seeking a ServiceNow ITSM (Information Technology Service Management) lead that will play a critical role in driving the effectiveness, efficiency, and continuous improvement of ...

MISO

ServiceNow ITSM Specialist

Carmel, IN · On-site

$100K - $125K/yr

As MISO's ServiceNow ITSM Specialist , you'll design, optimize, and govern end-to-end ITSM workflows while harnessing automation and AI to eliminate manual effort and elevate service quality. You'll ...

Maximus

ITSM Tools Analyst

VA · On-site +1

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM), and Configuration Management Database (CMDB) operations in support of the contract. This role directly ...

7 KINGS CODE

ServiceNow Developer (ITSM)

New York, NY · On-site

$59 - $81.25/hr

Develop and enhance ITSM modules within ServiceNow. * Support and improve Ham Pro, Sam Pro, and ITSM functionalities. * Implement new ServiceNow GenAI capabilities. * Collaborate with the team to ...

Maximus

ITSM Tools Analyst

VA · On-site +1

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM), and Configuration Management Database (CMDB) operations in support of the contract. This role directly ...

Targan Inc

ITSM Support Engineer

Raleigh, NC · On-site

The ITSM Support Engineer serves as a primary point of contact for end-user technology support and is responsible for delivering Tier 1 and Tier 2 support while adhering to IT Service Management ...

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Itsm information

See salary details

$32K

$75.3K

$131K

How much do itsm jobs pay per year?

As of Jul 9, 2026, the average yearly pay for itsm in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional, and why are they important?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

More about Itsm jobs
What cities are hiring for Itsm jobs? Cities with the most Itsm job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Itsm jobs? States with the most job openings for Itsm jobs include:
What job categories do people searching Itsm jobs look for? The top searched job categories for Itsm jobs are:
Itsm jobs near you
Infographic showing various Itsm job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 70% Physical, 7% Hybrid, and 23% Remote job distribution, with an average salary of $75,325 per year, or $36.2 per hour.
ITSM Lead (ServiceNow)

ITSM Lead (ServiceNow)

Inficare Technologies

Remote

$55.25 - $76/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: ITSM Lead (ServiceNow) - Onsite
Location: Remote
Client: Healthcare / Pharmaceutical (Life Sciences) domain.
Job Summary:
We are looking for an experienced ITSM Lead to oversee ServiceNow ITSM processes, drive service improvements, and ensure adherence to ITIL best practices in an onsite engagement model.
Key Responsibilities:
  • Lead ITSM processes (Incident, Problem, Change, Request)
  • Govern ServiceNow ITSM modules and drive process optimization
  • Define and monitor SLAs/KPIs to improve service delivery
  • Ensure compliance with ITIL best practices
  • Manage client escalations and reporting

Required Skills:
  • 8-12 years of ITSM and ServiceNow experience
  • Strong knowledge of ITIL framework
  • Proven experience in ITSM module implementation and support

Apply