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Remote Helpdesk Jobs in Silver Spring, MD (NOW HIRING)

CyberSheath

Helpdesk Technician II

Reston, VA · Remote

$83/hr

The Helpdesk Technician Level II provides day to day support for the implementation ... Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice

CyberSheath

Helpdesk Technician I

Reston, VA · Remote

$20.75 - $28/hr

... Helpdesk Technician I to our team!  CyberSheath integrates compliance and threat mitigation ... Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice 

Maximus

Technician 2 - Help Desk

VA · On-site +1

$20 - $27/hr

This position is fully remote. Employment is contingent upon successful completion of a CMS client ... The Helpdesk is the central point for Providers to report problems and seek assistance with problem ...

ITC Federal, Inc

Help Desk Supervisor

Fairfax, VA · Remote

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ...

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All JobsHelpdesk JobsRemote Helpdesk JobsRemote Helpdesk Jobs in Silver Spring, MD

Remote Helpdesk information

See Silver Spring, MD salary details

$13

$23

$35

How much do remote helpdesk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote helpdesk in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What Are Remote Help Desk Jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the most common challenges faced by Remote Helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What is a Remote Helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.
More about Remote Helpdesk jobs
What are the most commonly searched types of Helpdesk jobs in Silver Spring, MD? The most popular types of Helpdesk jobs in Silver Spring, MD are:
What are popular job titles related to Remote Helpdesk jobs in Silver Spring, MD? For Remote Helpdesk jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Helpdesk jobs in Silver Spring, MD look for? The top searched job categories for Remote Helpdesk jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Helpdesk jobs? Cities near Silver Spring, MD with the most Remote Helpdesk job openings:
Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Silver Spring, MD as of May 2026, with employment types broken down into 61% Full Time, 29% Part Time, and 10% Contract. Highlights an 2% In-person, and 98% Remote job distribution, with an average salary of $49,780 per year, or $23.9 per hour.

CMMC Cybersecurity Compliance Consultant - Remote

Urrly

Reston, VA • Remote

$100K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Work 100% remote helping DoD contractors pass CMMC audits and ship audit-ready documentation.

Role: Cybersecurity Compliance Consultant
Location/Type: U.S. Remote
Pay: $100,000$125,000
Schedule: Full-time

What you'll do
  • Lead CMMC policy development across all 14 domains
  • Write SSPs and manage POA&Ms end-to-end
  • Run compliance sprints with 510 clients (clear ownership)
  • Map evidence to NIST 800-171 controls (audit-ready)
  • Manage GRC platform and client progress dashboards
  • Translate technical controls into clear client actions
  • Coordinate evidence collection with technical teams
Must-haves
  • 35 years cybersecurity GRC, IT audit, or IA
  • Deep NIST 800-171 + CMMC knowledge
  • Security+ certification
  • Strong technical writing (audit-defensible docs)
  • Manage multiple clients at once
  • U.S. Citizenship required
Nice to have
  • CCP or RP certification (or ability to obtain fast)
  • Experience with FutureFeed, Apptega, or Purview
  • Prior C3PAO audit support
  • SSP or POA&M ownership
Perks & pay
  • Pay: $100,000$125,000
  • Benefits: health, dental, vision, 401(k), PTO
  • Fully remote work setup
  • Work on real CMMC audits (not theory)
  • Growth with a scaling GovCon consulting team
Schedule & setup
  • Full-time, remote
  • U.S. time zones
  • No travel required
  • Tools: GRC platforms, documentation-heavy workflows
Impact & growth

Your work gets clients audit-ready.
You turn messy systems into compliant, defensible environments.
Own documentation and client outcomes from day one.

Motivation fit

You like clear ownership.
You can manage multiple clients without hand-holding.

At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. This means every candidate is evaluated on job-related factors like skills, certifications, and experiencenot on personal attributes such as gender, race, age, or background. Our goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants.

Apply Today to work remotely while owning real CMMC compliance work end-to-end.