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Remote Helpdesk Jobs in Frederick, MD (NOW HIRING)

AO Globe Life

Remote Sales Manager - Entry-level

Hamilton, VA · Remote

$50K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

What We Offer * 100% Remote with virtual team support * Step-by-step training & mentorship (no ... At AO Globe Life, everything we do revolves around helping Make Tomorrow Better. We empower our ...

Promoted2

Remote Insurance Agent

Hagerstown, MD · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... About the Company We're a national financial services organization helping families achieve ...

HMG Careers

Sales Consultant Remote

Darnestown, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Representative

Rockville, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Coordinator Remote

Carroll Valley, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Representative

Maugansville, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Coordinator Remote

Hagerstown, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Coordinator Remote

Middleburg, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Coordinator Remote

Leesburg, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Benefits Advisor

Hagerstown, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Consultant Remote

Rohrersville, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

New

HMG Careers

Remote Sales Representative

Pen Mar, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Manager Remote

Germantown, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Coordinator Remote

Shepherdstown, WV · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Representative

Walkersville, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Coordinator Remote

Frederick, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Coordinator Remote

Lewistown, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Consultant Remote

Pen Mar, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

New

HMG Careers

Remote Sales Representative

Heidlersburg, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

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All JobsHelpdesk JobsRemote Helpdesk JobsRemote Helpdesk Jobs in Frederick, MD

Remote Helpdesk information

See Frederick, MD salary details

$12

$23

$33

How much do remote helpdesk jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote helpdesk in Frederick, MD is $23.02, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $25.82 per hour, depending on experience, location, and employer.

What are remote helpdesk jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the most common challenges faced by remote helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the key skills and qualifications needed to thrive as a remote helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What is a remote helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.
More about Remote Helpdesk jobs

What are the most commonly searched types of Helpdesk jobs in Frederick, MD?

The most popular types of Helpdesk jobs in Frederick, MD are:

What are popular job titles related to Remote Helpdesk jobs in Frederick, MD?

For Remote Helpdesk jobs in Frederick, MD, the most frequently searched job titles are:

What job categories do people searching Remote Helpdesk jobs in Frederick, MD look for?

The top searched job categories for Remote Helpdesk jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Remote Helpdesk jobs?

Cities near Frederick, MD with the most Remote Helpdesk job openings:

Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Frederick, MD as of August 2026, with employment types broken down into 4% Internship, 74% Full Time, 13% Part Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,878 per year, or $23 per hour.

Remote Sales Manager - Entry-level

AO Globe Life

Hamilton, VA • Remote

$50K - $100K/yr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 19 days ago

Job description

About Us:

Our company is seeking a dynamic and results-oriented Remote Sales Manager to join our team. You will play a crucial role in driving revenue growth and expanding our customer base. You will be responsible for fostering strong client relationships and achieving sales targets.

What We Offer

  • 100% Remote with virtual team support
  • Step-by-step training & mentorship (no experience required)
  • Clear career advancement opportunities

Responsibilities

  • Become a credible person and develop trusted relationships with our clients.
  • Develop a strong understanding of our products/services and effectively communicate their benefits to prospects
  • Guide clients through the process while providing ongoing support that meets the company objectives.

Qualifications

  • Experience in customer retention, sales or marketing is a plus but not required
  • Have an interest in sales and for acquiring customer-facing skills.
  • Self-motivated and able to thrive in a fully remote work environment.
  • Active license in life and health insurance or willingness to obtain a professional license (fees may apply)

Exciting Perks Await!

  • 100% Remote with flexible schedule
  • Uncapped commission, plus incentives and bonuses paid weekly
  • Comprehensive benefits package (Dental, vision, health and medical)
  • Ongoing training and professional development
  • Professional growth and career development opportunities.
  • A supportive, inclusive, and team-oriented work environment

Apply Today
If you are passionate about creating exceptional client experiences and want to be part of a dynamic and growing team, we’d love to hear from you.
Apply now and take the next step in your career!

This role is 100% commission based

Company Description

Our actions today have a lasting impact on tomorrow. Therefore, we aim to inspire everyone in our network to help Make Tomorrow Better.

At AO Globe Life, everything we do revolves around helping Make Tomorrow Better. We empower our customers to Make Tomorrow Better by offering products that help secure their financial future and protect them when tragedy strikes. We offer sales agents the opportunity to Make Tomorrow Better by protecting more lives and, in doing so, leaving a legacy. We give our employees the chance to Make Tomorrow Better by giving back, supporting initiatives with a service-first mindset, and promoting from within.