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Helpdesk Manager Jobs in Frederick, MD (NOW HIRING)

STULZ USA

Helpdesk Technician I

Frederick, MD

$20 - $26.75/hr

The Help Desk Technician I/II identifies, researches, and resolves technical problems of moderate ... Responsible for VPN account setup/management and support. Responsible for Active Directory and ...

STULZ USA

Helpdesk Technician I

Frederick, MD · On-site

$20 - $26.75/hr

The Help Desk Technician I/II identifies, researches, and resolves technical problems of moderate ... Responsible for VPN account setup/management and support. Responsible for Active Directory and ...

Quantum Leap Research, LLC

Be Seen First

IT Helpdesk Technician, User Support

Leesburg, VA · On-site

$80K - $95K/yr

We are looking for a junior to mid-level IT Helpdesk Support Technician to help support and ... Managing and supporting secure open-source tools Qualifications: Required: * Experience managing ...

Casella Waste Systems, Inc.

Helper

Gaithersburg, MD · On-site

$16.25 - $20/hr

Position Summary The Helper performs duties and operations to assist driver's complete customer ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Casella Waste Systems, Inc.

Helper

Gaithersburg, MD

$16.25 - $20/hr

Overview The Helper performs duties and operations to assist driver's complete customer routes with ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Casella Waste Systems, Inc.

Helper

Gaithersburg, MD · On-site

$16.25 - $20/hr

The Helper performs duties and operations to assist driver's complete customer routes with a focus ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Casella Waste Systems, Inc.

Helper

Gaithersburg, MD · On-site

$16.25 - $20/hr

Position Summary The Helper performs duties and operations to assist driver's complete customer ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Frederick, MD

Helpdesk Manager information

See Frederick, MD salary details

$37.3K

$83.3K

$123.8K

How much do helpdesk manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for helpdesk manager in Frederick, MD is $83,301.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,600.00 and $99,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Frederick, MD? The most popular types of Helpdesk jobs in Frederick, MD are:
What cities near Frederick, MD are hiring for Helpdesk Manager jobs? Cities near Frederick, MD with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Frederick, MD as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $83,301 per year, or $40 per hour.

Helpdesk Technician I

STULZ USA

Frederick, MD

$20 - $26.75/hr

Full-time

Re-posted 9 days ago

Job description

The Help Desk Technician I/II identifies, researches, and resolves technical problems of moderate complexity. Provides support to end users for computer, application, system, device, access, and hardware issues. Documents, tracks, and monitors problems using applicable systems and tools.  In addition, Help Desk Technicians may coordinate with other teams or departments to resolve user problems. Works under moderate supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Install operating system and company applications on new computers.
Configure on-premises workspaces with computers, monitors, telephones, port replicators, battery backups etc.
Configure and support shared mini-computer stations.

Provide user and technical support for on-premises, and remote employees.
Responsible for VPN account setup/management and support.
Responsible for Active Directory and Microsoft Office 365 user and group creations and configurations.
Utilize Active Directory Group Policy to manage Users and Organizational Units.
Assist in managing wireless networks for multiple buildings and troubleshoot problems with wireless connectivity.
Install and manage all printers/copiers.

Manage badge printing operations, including creating, credentialing, and administering.
Monitor backup software and restore files/directories whenever needed.
Provide support for VoIP & Company issued phones
Update company intranet in Microsoft SharePoint.
Assist in maintaining stock and organization of IT supplies.

Manage and maintain the ticketing system queue, ensure timely updates and accurate documentation of all requests.

QUALIFICATIONS:

Able to work independently, under general supervision.
Excellent communication skills.
Must be able to work a flexible schedule when required.
Ability to lift a minimum of 30 to 50 lbs. 

EDUCATION/EXPERIENCE:

Associate degree in information technology or equivalent experience.
Minimum of 3 years' experience in an IT related field.
Relevant technical certification preferred.

Experience with Windows Server, Desktop operating systems and hardware, as well as server virtualization in Microsoft AZURE.
Experience supporting WAN/LAN in a corporate environment.
Experience with enterprise technologies and platforms including Microsoft Exchange, Microsoft SharePoint, ThreatLocker, ticketing systems, and Ubiquiti networking solutions is preferred
Advanced troubleshooting skills.

LANGUAGE SKILLS:  Ability to read and understand English instructions.

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