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Helpdesk Manager Jobs in Frederick, MD (NOW HIRING)

COWTOWN MATERIALS INC

Delivery Helper

Hagerstown, MD · On-site

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Navistar Direct Marketing

Warehouse Helper

Frederick, MD · On-site

$16.50/hr

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth ... About the RoleMoore UNP Division is seeking a reliable and detail oriented Commingle Sweeper Helper ...

Navistar Direct Marketing

Warehouse Helper

Frederick, MD · On-site

$16.50/hr

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth ... Helper to support operations in our Commingle Department. This position plays a key role in ...

Navistar Direct Marketing

Warehouse Helper

Buckeystown, MD · On-site

$14 - $17/hr

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth ... Helper to support operations in our Commingle Department. This position plays a key role in ...

Dunkin

Restaurant Manager

Cooksville, MD · On-site

We are looking for a Restaurant Manager to help manage our Dunkin' Team! A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly ...

Dunkin'

Restaurant Manager

West Friendship, MD · On-site

We are looking for a Restaurant Manager to help manage our Dunkin' Team! A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly ...

Dunkin'

Restaurant Manager

Cooksville, MD · On-site

We are looking for a Restaurant Manager to help manage our Dunkin' Team! A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly ...

Dunkin

Restaurant Manager

West Friendship, MD

We are looking for a Restaurant Manager to help manage our Dunkin' Team! A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly ...

Jimmy John's

Shift Manager

Sykesville, MD · On-site

$14.75 - $18.75/hr

Additionally, you will help manage food and labor costs, contributing to the success of the business. If you're ready to be part of a dynamic and enthusiastic team, then this opportunity is perfect ...

Quality Carriers

Shop Helper

Williamsport, MD · On-site

$13.75 - $17.25/hr

We are looking for an energetic, reliable Shop Helper to join our team in Williamsport, MD. We are ... Properly annotates all maintenance and labor performed in maintenance management software.

Quality Carriers, Inc.

Shop Helper

Williamsport, MD · On-site

$13.75 - $17.25/hr

We are looking for an energetic, reliable Shop Helper to join our team in Williamsport, MD. We are ... Properly annotates all maintenance and labor performed in maintenance management software.

Quality Distribution, Inc.

Shop Helper

Williamsport, MD · On-site

$13.75 - $17.25/hr

We are looking for an energetic, reliable Shop Helper to join our team in Williamsport, MD. We are ... Properly annotates all maintenance and labor performed in maintenance management software.

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Frederick, MD

Helpdesk Manager information

See Frederick, MD salary details

$37.3K

$83.3K

$123.8K

How much do helpdesk manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for helpdesk manager in Frederick, MD is $83,301.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,600.00 and $99,400.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Frederick, MD?

The most popular types of Helpdesk jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Helpdesk Manager jobs?

Cities near Frederick, MD with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Frederick, MD as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $83,301 per year, or $40 per hour.

Delivery Helper

Commercial Distribution Specialists, Inc.

Hagerstown, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description


Position Summary

The primary functions of the Delivery Helper are to load, locate job sites, backing, preparing and restoring the job site, and preparing the truck for the following day and maintaining the truck and equipment.


Duties & Responsibilities

  • Compliance of company, state and federal guidelines particularly as it relates to OSHA and DOT for the safety of all personnel. Perform pre-trip inspections of equipment, paperwork and loaded product to ensure accuracy of order. Safely unload product and deliver to assigned area as directed by the customer. Secures mud, equipment, metal, and pallet on truck. Navigates routes to the job site.


Basic Qualifications

  • Ability to read, write and communicate information accurately. Stamina to lift at least 75 lbs. in order to carry materials, such as drywall materials and joint compound. Core Competencies: Strive to do the right thing by displaying trust and integrity. Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others' opinions and ideas and demonstrating a positive and humble attitude.
  • Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done. Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members. Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title.
  • Ability to self-manage, show initiative, be proactive, and drive results.
  • Communicate professionally, both verbally and in writing to coworkers and customers.


Physical Requirements

  • Must be able to remain standing 90% of the time.
  • Constantly, moving from unloading materials from commercial motor vehicles onto job site.
  • Constantly, positions self to unload and load materials from flatbed or boom.
  • Frequently moves materials weighing up to 100lbs while unloading and loading flatbed.
  • Must be able to communicate with management and coworkers and be able to exchange accurate. information in these situations.
  • Constantly working in an outside environment while making deliveries.


Required Cognitive Skills

  • Must be able to prioritize job sites and deadlines.
  • Must be able to manage stress depending on customer's deadline.
  • Must be able to multitask.
  • Must be able to receive information and directions.
  • Must be able to quickly communicate solutions if problems occur.
  • Must be able to demonstrate a high degree of sound judgement.

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.

This job description is subject to change at any time.

The base salary for this position typically falls within the range of $0.00 to $25.00 per hour. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. SRS Distribution offers additional competitive and non-financial benefits. Hourly associates may be eligible for overtime based on business needs. Depending on the role, associates may also be eligible for performance-based bonus programs, commissions, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy.Job Location: National Structure - Hagerstown1225 Maryland Avenue Hagerstown, MD 21740As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.* Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.00.Should a Candidate be submitted to fill a position by a recruiting or staffing services agency ("Agency"), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.

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